Customer Service Manager Jobs in The Colony, TX
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker (Vietnamese Language Preferred)
- Dallas, TX (20 miles from The Colony, TX)
- 8 hours ago
- Dallas, TX (20 miles from The Colony, TX)
- 8 hours ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker II - Preston Forest Branch - Dallas, TX
- Dallas, TX (20 miles from The Colony, TX)
- 23 hours ago
- Dallas, TX (20 miles from The Colony, TX)
- 23 hours ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Prosper, TX (14 miles from The Colony, TX)
- 2 days ago
- Prosper, TX (14 miles from The Colony, TX)
- 2 days ago
Opens new accounts, certificates of deposit, and all other ancillary products offered by the bank; answers customer questions, provides account opening information, and ensures that proper paperwork...
Relationship Banker - Lemmon Ave - Dallas, TX
- Dallas, TX (20 miles from The Colony, TX)
- 2 days ago
- Dallas, TX (20 miles from The Colony, TX)
- 2 days ago
Act** This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Irving, TX (18 miles from The Colony, TX)
- 4 days ago
- Irving, TX (18 miles from The Colony, TX)
- 4 days ago
Meet or exceed sales and cross sell goals for loans, deposits, and fee income, as set by management....
Relationship Banker I (Lancaster)
- Dallas, TX (20 miles from The Colony, TX)
- 4 days ago
- Dallas, TX (20 miles from The Colony, TX)
- 4 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker - Town East - Dallas, TX (Bilingual in Spanish and English Optional)
- Dallas, TX (20 miles from The Colony, TX)
- 4 days ago
- Dallas, TX (20 miles from The Colony, TX)
- 4 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Southlake, TX (16 miles from The Colony, TX)
- 4 days ago
- Southlake, TX (16 miles from The Colony, TX)
- 4 days ago
Summary Serves customers by providing trusted banking advice, processing a variety of banking transactions, opening new accounts and researching and resolving problems in a manner which promotes...
- Lewisville, TX (12 miles from The Colony, TX)
- 6 days ago
- Lewisville, TX (12 miles from The Colony, TX)
- 6 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker I 30 hour (North Garland)
- Garland, TX (19 miles from The Colony, TX)
- 6 days ago
- Garland, TX (19 miles from The Colony, TX)
- 6 days ago
Relationship Banker I 30 hour (North Garland) 3.5 3.5 out of 5 stars 2245 West Campbell Road, Garland, TX 75044 Thank you for your interest in a career at Regions. At Regions, we believe...
Relationship Banker I 30 hour (North Garland)
- Dallas, TX (20 miles from The Colony, TX)
- 6 days ago
- Dallas, TX (20 miles from The Colony, TX)
- 6 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker - Frisco/Denton Market
- Frisco, TX (8 miles from The Colony, TX)
- 7 days ago
- Frisco, TX (8 miles from The Colony, TX)
- 7 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - DNT and Frontier - Prosper, TX
- Prosper, TX (14 miles from The Colony, TX)
- 10 days ago
- Prosper, TX (14 miles from The Colony, TX)
- 10 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Dallas, TX (20 miles from The Colony, TX)
- 11 days ago
- Dallas, TX (20 miles from The Colony, TX)
- 11 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Westlake, TX (18 miles from The Colony, TX)
- 12 days ago
- Westlake, TX (18 miles from The Colony, TX)
- 12 days ago
sell new products and services and rollout new product and regulatory updates The Expertise and Skills You Bring Bachelors degree preferred; work experience and strong intuition for business required...
Demographic Data for The Colony, TX
Moving to The Colony, TX? Find some basic demographic data about The Colony, TX below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in The Colony, TX
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in The Colony, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Commercial Banking
- Account Maintenance
- Private Banking
- Cross Selling
- Wire Transfers
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Resolution
- Business Administration
- Notary Public
- Problem Resolution
- Sales Management
- Referrals
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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