Customer Service Manager Jobs in Spring, TX
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Houston, TX (21 miles from Spring, TX)
- 11 days ago
- Houston, TX (21 miles from Spring, TX)
- 11 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Client Service Manager Trainee - Achieve July 2025
- Houston, TX (21 miles from Spring, TX)
- 45+ days ago
- Houston, TX (21 miles from Spring, TX)
- 45+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Relationship Banker II-SB TSC Greater Woodlands TX
- The Woodlands, TX (7 miles from Spring, TX)
- 15 hours ago
- The Woodlands, TX (7 miles from Spring, TX)
- 15 hours ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Senior Remediation Leader & Client Service Manager - Houston Market Area
- Houston, TX (21 miles from Spring, TX)
- 1 day ago
- Houston, TX (21 miles from Spring, TX)
- 1 day ago
Senior Remediation Leader & Client Service Manager - Houston Market Area Brown and Caldwell life insurance, parental leave, paid time off, paid holidays, tuition reimbursement, 401(k) United...
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Relationship Banker - Hermann Park- Houston, TX
- Houston, TX (21 miles from Spring, TX)
- 1 day ago
- Houston, TX (21 miles from Spring, TX)
- 1 day ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker II (Westchase Branch)
- Houston, TX (21 miles from Spring, TX)
- 2 days ago
- Houston, TX (21 miles from Spring, TX)
- 2 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker -Southeast -Houston, TX
- Houston, TX (21 miles from Spring, TX)
- 3 days ago
- Houston, TX (21 miles from Spring, TX)
- 3 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker I (Heights Branch)
- Houston, TX (21 miles from Spring, TX)
- 7 days ago
- Houston, TX (21 miles from Spring, TX)
- 7 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker II (Rayford Crossing Branch)
- Houston, TX (21 miles from Spring, TX)
- 7 days ago
- Houston, TX (21 miles from Spring, TX)
- 7 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker II (Copperwood Village Branch)
- Houston, TX (21 miles from Spring, TX)
- 7 days ago
- Houston, TX (21 miles from Spring, TX)
- 7 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker - Houston Central area
- Houston, TX (21 miles from Spring, TX)
- 7 days ago
- Houston, TX (21 miles from Spring, TX)
- 7 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker II (Champion Forest Branch)
- Houston, TX (21 miles from Spring, TX)
- 8 days ago
- Houston, TX (21 miles from Spring, TX)
- 8 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker II (San Felipe Branch)
- Houston, TX (21 miles from Spring, TX)
- 8 days ago
- Houston, TX (21 miles from Spring, TX)
- 8 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker -(Bilingual Vietnamese and English Preferred)-Southeast-Houston, TX
- Houston, TX (21 miles from Spring, TX)
- 10 days ago
- Houston, TX (21 miles from Spring, TX)
- 10 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Demographic Data for Spring, TX
Moving to Spring, TX? Find some basic demographic data about Spring, TX below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Spring, TX
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Spring, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Lending
- BSA
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Treasury Management
- Wire Transfers
- Financial Services
- Wealth Management
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Notary Public
- Resolution
- Business Administration
- Problem Resolution
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Relationship Management
- Finance
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Coaching
- Reporting
- Microsoft PowerPoint
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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