Customer Service Manager Jobs in San Antonio, TX
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker I/II/III - Castroville Financial Center
- Castroville, TX (22 miles from San Antonio, TX)
- 21 hours ago
- Castroville, TX (22 miles from San Antonio, TX)
- 21 hours ago
Essential Functions: Provide comprehensive banking services, including transactions processing, account opening, servicing, and loan processing, while ensuring accuracy and efficiency....
Relationship Banker I/II/III - Encino Financial Center
- San Antonio, TX
- 1 day ago
- San Antonio, TX
- 1 day ago
Essential Functions: Provide comprehensive banking services, including transactions processing, account opening, servicing, and loan processing, while ensuring accuracy and efficiency....
- Schertz, TX (16 miles from San Antonio, TX)
- 8 days ago
- Schertz, TX (16 miles from San Antonio, TX)
- 8 days ago
Opens new accounts, certificates of deposit, and all other ancillary products offered by the bank; answers customer questions, provides account opening information, and ensures that proper paperwork...
- Garden Ridge, TX (18 miles from San Antonio, TX)
- 8 days ago
- Garden Ridge, TX (18 miles from San Antonio, TX)
- 8 days ago
Serve as a mentor, coach and trainer for the retail banking customer delivery process....
Relationship Banker- Knapp and Beltline- Grand Rapids MI
- San Antonio, TX
- 11 days ago
- San Antonio, TX
- 11 days ago
banking sales, Financial services sales, Consultative relationship sales role in a related industry, with proven success in establishing new clients, deepening customer relationships and delivering...
Overview Concentra is recognized as the nations leading occupational health care company. With more than 40 years of experience, Concentra is dedicated to our mission to improve the health of...
Relationship Banker I/II/III - Medical Center Financial Center
- San Antonio, TX
- 14 days ago
- San Antonio, TX
- 14 days ago
Essential Functions: Provide comprehensive banking services, including transactions processing, account opening, servicing, and loan processing, while ensuring accuracy and efficiency....
Relationship Banker I/II/III - Schertz Financial Center
- Schertz, TX (16 miles from San Antonio, TX)
- 20 days ago
- Schertz, TX (16 miles from San Antonio, TX)
- 20 days ago
Essential Functions: Provide comprehensive banking services, including transactions processing, account opening, servicing, and loan processing, while ensuring accuracy and efficiency....
Relationship Banker I/II/III - BAMC Financial Center
- Fort Sam Houston, TX (5 miles from San Antonio, TX)
- 28 days ago
- Fort Sam Houston, TX (5 miles from San Antonio, TX)
- 28 days ago
Essential Functions: Provide comprehensive banking services, including transactions processing, account opening, servicing, and loan processing, while ensuring accuracy and efficiency....
Branch Relationship Banker (Personal Banker) - Medical Center / San Antonio, TX
- San Antonio, TX
- 29 days ago
- San Antonio, TX
- 29 days ago
Sales skills and experience, with the ability to identify sales opportunities, achieve sales targets and effectively cross-sell banking products and services to meet client needs....
Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....
Job Type Full-time Description The Relationship Banker I position is responsible for providing superior and quality customer service while providing efficient and accurate transaction processing....
Demographic Data for San Antonio, TX
Moving to San Antonio, TX? Find some basic demographic data about San Antonio, TX below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in San Antonio, TX
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in San Antonio, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Consumer Lending
- Lending
- Account Opening
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Account Maintenance
- Wire Transfers
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Payment Processing
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Finance
- Relationship Management
- Account Management
- Listening
- Retail
- Business Development
- High School Diploma
- Customer Relations
- Written Communication
- Typing
- Coaching
- Telephone Skills
- Reporting
- Policy Development
- Regulations
- Problem Solving
- Microsoft Office
- Sales
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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