Customer Service Manager Jobs in San Antonio, TX
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker- Knapp and Beltline- Grand Rapids MI
- San Antonio, TX
- 1 day ago
- San Antonio, TX
- 1 day ago
Act** This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Garden Ridge, TX (18 miles from San Antonio, TX)
- 5 days ago
- Garden Ridge, TX (18 miles from San Antonio, TX)
- 5 days ago
knowledge of all First United Bank products, services, procedures, policies and appropriate regulatory issues relating to daily job functions including but not limited to: Bank Secrecy Act; Privacy; Fair Lending...
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
The Commercial Lines Client Service Manager is responsible for assisting producers and clients in maintaining insurance coverage for commercial lines of insurance to include processing and...
Relationship Banker -North East- San Antonio
- San Antonio, TX
- 21 days ago
- San Antonio, TX
- 21 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Job Type Full-time Description The Relationship Banker I position is responsible for providing superior and quality customer service while providing efficient and accurate transaction processing....
Relationship Banker I/II/III - Huebner Financial Center
- San Antonio, TX
- 30+ days ago
- San Antonio, TX
- 30+ days ago
Relationship Banker II: 1-2 years of retail banking or financial services experience....
Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....
Relationship Banker I/II/III - Main Financial Center
- San Antonio, TX
- 30+ days ago
- San Antonio, TX
- 30+ days ago
Relationship Banker II: 1-2 years of retail banking or financial services experience....
Senior Relationship Banker - Fredericksburg Financial Center
- San Antonio, TX
- 45+ days ago
- San Antonio, TX
- 45+ days ago
Authorize check cashing, overdraft payments, and cashier's checks within established limits. Manage the Safe Deposit area, ensuring compliance with procedures and audit requirements....
Relationship Banker I/II/III - Wimberley Financial Center
- San Antonio, TX
- 60+ days ago
- San Antonio, TX
- 60+ days ago
Relationship Banker II: 1-2 years of retail banking or financial services experience....
Demographic Data for San Antonio, TX
Moving to San Antonio, TX? Find some basic demographic data about San Antonio, TX below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in San Antonio, TX
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in San Antonio, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Lending
- BSA
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Treasury Management
- Financial Services
- Wealth Management
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Business Administration
- Problem Resolution
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Finance
- Relationship Management
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Coaching
- Microsoft PowerPoint
- Regulations
- Reporting
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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