Customer Service Manager Jobs in Round Rock, TX
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker I (Georgetown, TX)
- Austin, TX (22 miles from Round Rock, TX)
- 5 hours ago
- Austin, TX (22 miles from Round Rock, TX)
- 5 hours ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
- Austin, TX (22 miles from Round Rock, TX)
- 9 hours ago
- Austin, TX (22 miles from Round Rock, TX)
- 9 hours ago
Opens new accounts, certificates of deposit, and all other ancillary products offered by the bank; answers customer questions, provides account opening information, and ensures that proper paperwork...
Branch Relationship Banker (Personal Banker) - Westlake / Austin, TX
- Austin, TX (22 miles from Round Rock, TX)
- 9 hours ago
- Austin, TX (22 miles from Round Rock, TX)
- 9 hours ago
We are looking for a dynamic, customer-focused individual to join our team as a Branch Relationship Banker (Personal Banker) at our Westlake Banking Center in Austin, TX....
- Austin, TX (22 miles from Round Rock, TX)
- 19 hours ago
- Austin, TX (22 miles from Round Rock, TX)
- 19 hours ago
The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...
Relationship Banker I (Georgetown, TX)
- Georgetown, TX (9 miles from Round Rock, TX)
- 1 day ago
- Georgetown, TX (9 miles from Round Rock, TX)
- 1 day ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
- Pflugerville, TX (7 miles from Round Rock, TX)
- 7 days ago
- Pflugerville, TX (7 miles from Round Rock, TX)
- 7 days ago
Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....
Relationship Banker - Austin Northwest District
- Cedar Park, TX (10 miles from Round Rock, TX)
- 7 days ago
- Cedar Park, TX (10 miles from Round Rock, TX)
- 7 days ago
The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker I/II/III - Austin Midtown Financial Center
- Austin, TX (22 miles from Round Rock, TX)
- 10 days ago
- Austin, TX (22 miles from Round Rock, TX)
- 10 days ago
Relationship Banker II: 1-2 years of retail banking or financial services experience....
Commercial Lines Client Service Manager
- Austin, TX (22 miles from Round Rock, TX)
- 13 days ago
- Austin, TX (22 miles from Round Rock, TX)
- 13 days ago
Commercial Lines Client Service Manager Higginbotham - 3.7 Austin, TX Job Details Full-time Estimated: $53.4K - $73K a year 11 hours ago Benefits Wellness program Qualifications Microsoft...
Relationship Banker - E 7th St and Robert Martinez - Austin, TX
- Austin, TX (22 miles from Round Rock, TX)
- 22 days ago
- Austin, TX (22 miles from Round Rock, TX)
- 22 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker I (Anderson Mill Branch)
- Austin, TX (22 miles from Round Rock, TX)
- 22 days ago
- Austin, TX (22 miles from Round Rock, TX)
- 22 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker - Austin North area
- Austin, TX (22 miles from Round Rock, TX)
- 30+ days ago
- Austin, TX (22 miles from Round Rock, TX)
- 30+ days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Austin, TX (22 miles from Round Rock, TX)
- 30+ days ago
- Austin, TX (22 miles from Round Rock, TX)
- 30+ days ago
Job Type Full-time Description The Relationship Banker I position is responsible for providing superior and quality customer service while providing efficient and accurate transaction processing....
Relationship Banker- South Austin Market
- Austin, TX (22 miles from Round Rock, TX)
- 45+ days ago
- Austin, TX (22 miles from Round Rock, TX)
- 45+ days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Demographic Data for Round Rock, TX
Moving to Round Rock, TX? Find some basic demographic data about Round Rock, TX below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Round Rock, TX
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Round Rock, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Account Maintenance
- Private Banking
- Wire Transfers
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Retail
- Business Development
- High School Diploma
- Customer Relations
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Sales
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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