Customer Service Manager Jobs in Rockwall, TX
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker - Lemmon Ave - Dallas, TX
- Dallas, TX (22 miles from Rockwall, TX)
- 1 day ago
- Dallas, TX (22 miles from Rockwall, TX)
- 1 day ago
Act** This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Town East - Dallas, TX (Bilingual in Spanish and English Optional)
- Mesquite, TX (13 miles from Rockwall, TX)
- 1 day ago
- Mesquite, TX (13 miles from Rockwall, TX)
- 1 day ago
Act** This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker I (Lancaster)
- Dallas, TX (22 miles from Rockwall, TX)
- 3 days ago
- Dallas, TX (22 miles from Rockwall, TX)
- 3 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker - Town East - Dallas, TX (Bilingual in Spanish and English Optional)
- Dallas, TX (22 miles from Rockwall, TX)
- 3 days ago
- Dallas, TX (22 miles from Rockwall, TX)
- 3 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Plano, TX (22 miles from Rockwall, TX)
- 5 days ago
- Plano, TX (22 miles from Rockwall, TX)
- 5 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker I 30 hour (North Garland)
- Garland, TX (12 miles from Rockwall, TX)
- 5 days ago
- Garland, TX (12 miles from Rockwall, TX)
- 5 days ago
Relationship Banker I 30 hour (North Garland) 3.5 3.5 out of 5 stars 2245 West Campbell Road, Garland, TX 75044 Thank you for your interest in a career at Regions. At Regions, we believe...
Relationship Banker I 30 hour (North Garland)
- Dallas, TX (22 miles from Rockwall, TX)
- 5 days ago
- Dallas, TX (22 miles from Rockwall, TX)
- 5 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
- Dallas, TX (22 miles from Rockwall, TX)
- 10 days ago
- Dallas, TX (22 miles from Rockwall, TX)
- 10 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Dallas, TX (22 miles from Rockwall, TX)
- 12 days ago
- Dallas, TX (22 miles from Rockwall, TX)
- 12 days ago
Opens new accounts, certificates of deposit, safe deposit boxes, and all other ancillary products offered by the bank; answers customer questions, provides account opening information, and ensures that...
Branch Relationship Banker (Personal Banker) - Richardson, TX
- Dallas, TX (22 miles from Rockwall, TX)
- 12 days ago
- Dallas, TX (22 miles from Rockwall, TX)
- 12 days ago
Previous experience in a financial sales representative-oriented role with knowledge of consumer lending applications processes and procedures preferred....
Financial Specialist/Relationship Banker (NMLS)
- Dallas, TX (22 miles from Rockwall, TX)
- 13 days ago
- Dallas, TX (22 miles from Rockwall, TX)
- 13 days ago
opening and consumer lending (Personal loans, Refi's and HELOC's) Paying and receiving experience; experience in a regulated environment Must be able to meet associated background requirements for...
Fire/Life Safety Client Service Manager
- Dallas, TX (22 miles from Rockwall, TX)
- 18 days ago
- Dallas, TX (22 miles from Rockwall, TX)
- 18 days ago
Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work,...
Relationship Banker - Spanish Language Preferred
- McKinney, TX (23 miles from Rockwall, TX)
- 23 days ago
- McKinney, TX (23 miles from Rockwall, TX)
- 23 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker I (North Garland Branch)
- Garland, TX (12 miles from Rockwall, TX)
- 24 days ago
- Garland, TX (12 miles from Rockwall, TX)
- 24 days ago
Relationship Banker I (North Garland Branch) Regions - 3.5 Garland, TX Job Details Full-time $41,182.71 - $46,935.00 a year 10 hours ago Benefits Health savings account Health insurance Dental...
Travel Team Relationship Banker
- Dallas, TX (22 miles from Rockwall, TX)
- 24 days ago
- Dallas, TX (22 miles from Rockwall, TX)
- 24 days ago
Summary Serves customers by providing trusted banking advice, processing a variety of banking transactions, opening new accounts and researching and resolving problems in a manner which promotes...
Demographic Data for Rockwall, TX
Moving to Rockwall, TX? Find some basic demographic data about Rockwall, TX below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Rockwall, TX
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Rockwall, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- BSA
- Commercial Banking
- Account Maintenance
- Private Banking
- Cross Selling
- Wire Transfers
- Mortgage Processing
- Treasury Management
- Financial Services
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Resolution
- Business Administration
- Notary Public
- Problem Resolution
- Sales Management
- Referrals
- Customer Satisfaction
- Relationship Management
- Risk Management
- Finance
- Listening
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Coaching
- Reporting
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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