Customer Service Manager Jobs in Roanoke, TX
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Fort Worth, TX (20 miles from Roanoke, TX)
- 10 hours ago
- Fort Worth, TX (20 miles from Roanoke, TX)
- 10 hours ago
This position processes a variety of routine financial transactions including check cashing, withdrawals, deposits, and loan payments....
- Saginaw, TX (11 miles from Roanoke, TX)
- 18 hours ago
- Saginaw, TX (11 miles from Roanoke, TX)
- 18 hours ago
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Were committed to bringing passion and...
Branch Relationship Banker (Personal Banker) - North Irving / Irving, TX
- Irving, TX (20 miles from Roanoke, TX)
- 1 day ago
- Irving, TX (20 miles from Roanoke, TX)
- 1 day ago
We are looking for a dynamic, customer-focused individual to join our team as a Branch Relationship Banker (Personal Banker) at our North Irving Banking Center in Irving, TX....
Your Opportunity At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the...
Relationship Banker LP Bedford Central
- Bedford, TX (11 miles from Roanoke, TX)
- 1 day ago
- Bedford, TX (11 miles from Roanoke, TX)
- 1 day ago
The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...
Senior/Director, Client Service Manager The Role You will be the primary Fidelity client service contact for Defined Contribution (e.g., Qualified, Non-Qualified) and Workplace Benefits for some...
Relationship Banker II - SB - Hulen - Fort Worth TX
- Fort Worth, TX (20 miles from Roanoke, TX)
- 7 days ago
- Fort Worth, TX (20 miles from Roanoke, TX)
- 7 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Irving, TX (20 miles from Roanoke, TX)
- 8 days ago
- Irving, TX (20 miles from Roanoke, TX)
- 8 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Irving, TX (20 miles from Roanoke, TX)
- 13 days ago
- Irving, TX (20 miles from Roanoke, TX)
- 13 days ago
Qualifications Bachelors degree from a four-year college or university; or two to four years related experience and/or training with two years retail banking sales experience or two years financial...
The Client Services Manager (CSM) is part of the Client Service Management, DC Plan Services organization and is the primary client facing associate responsible for the operational integrity of...
The Associate Client Service Manager (CSM) is part of the Client Service Management, DC Plan Services organization and is the primary client facing associate responsible for the operational...
Relationship Banker II - SB - Northwest Dallas
- Carrollton, TX (19 miles from Roanoke, TX)
- 30+ days ago
- Carrollton, TX (19 miles from Roanoke, TX)
- 30+ days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Fort Worth, TX (20 miles from Roanoke, TX)
- 30+ days ago
- Fort Worth, TX (20 miles from Roanoke, TX)
- 30+ days ago
Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....
Senior/Director, Client Service Manager ****Please Note: The hiring manager will be hiring at a Senior OR Director level based on candidate experience*** The Role You will be the primary Fidelity...
- Denton, TX (14 miles from Roanoke, TX)
- 45+ days ago
- Denton, TX (14 miles from Roanoke, TX)
- 45+ days ago
Opens new accounts, certificates of deposit, and all other ancillary products offered by the bank; answers customer questions, provides account opening information, and ensures that proper paperwork...
Demographic Data for Roanoke, TX
Moving to Roanoke, TX? Find some basic demographic data about Roanoke, TX below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Roanoke, TX
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Roanoke, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Account Maintenance
- Private Banking
- Wire Transfers
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Retail
- Business Development
- High School Diploma
- Customer Relations
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Sales
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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