Customer Service Manager Jobs in Roanoke, TX

A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.

Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.

1-15 of 18 Jobs

Relationship Banker

  • Fort Worth, TX (20 miles from Roanoke, TX)
  • 10 hours ago
  • Fort Worth, TX (20 miles from Roanoke, TX)
  • 10 hours ago

This position processes a variety of routine financial transactions including check cashing, withdrawals, deposits, and loan payments....

Relationship Banker I

  • Saginaw, TX (11 miles from Roanoke, TX)
  • 18 hours ago
  • Saginaw, TX (11 miles from Roanoke, TX)
  • 18 hours ago

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Were committed to bringing passion and...

Branch Relationship Banker (Personal Banker) - North Irving / Irving, TX

  • Irving, TX (20 miles from Roanoke, TX)
  • 1 day ago
  • Irving, TX (20 miles from Roanoke, TX)
  • 1 day ago

We are looking for a dynamic, customer-focused individual to join our team as a Branch Relationship Banker (Personal Banker) at our North Irving Banking Center in Irving, TX....

Client Service Manager - Stock Plan Services

  • Westlake, TX
  • 1 day ago
  • Westlake, TX
  • 1 day ago

Your Opportunity At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the...

Relationship Banker LP Bedford Central

  • Bedford, TX (11 miles from Roanoke, TX)
  • 1 day ago
  • Bedford, TX (11 miles from Roanoke, TX)
  • 1 day ago

The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...

Senior/Director, Client Service Manager

  • Westlake, TX
  • 1 day ago
  • Westlake, TX
  • 1 day ago

Senior/Director, Client Service Manager The Role You will be the primary Fidelity client service contact for Defined Contribution (e.g., Qualified, Non-Qualified) and Workplace Benefits for some...

Relationship Banker II - SB - Hulen - Fort Worth TX

  • Fort Worth, TX (20 miles from Roanoke, TX)
  • 7 days ago
  • Fort Worth, TX (20 miles from Roanoke, TX)
  • 7 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker

  • Irving, TX (20 miles from Roanoke, TX)
  • 8 days ago
  • Irving, TX (20 miles from Roanoke, TX)
  • 8 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker

  • Irving, TX (20 miles from Roanoke, TX)
  • 13 days ago
  • Irving, TX (20 miles from Roanoke, TX)
  • 13 days ago

Qualifications Bachelors degree from a four-year college or university; or two to four years related experience and/or training with two years retail banking sales experience or two years financial...

Client Service Manager

  • Westlake, TX
  • 21 days ago
  • Westlake, TX
  • 21 days ago

The Client Services Manager (CSM) is part of the Client Service Management, DC Plan Services organization and is the primary client facing associate responsible for the operational integrity of...

Associate Client Service Manager

  • Westlake, TX
  • 29 days ago
  • Westlake, TX
  • 29 days ago

The Associate Client Service Manager (CSM) is part of the Client Service Management, DC Plan Services organization and is the primary client facing associate responsible for the operational...

Relationship Banker II - SB - Northwest Dallas

  • Carrollton, TX (19 miles from Roanoke, TX)
  • 30+ days ago
  • Carrollton, TX (19 miles from Roanoke, TX)
  • 30+ days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker

  • Fort Worth, TX (20 miles from Roanoke, TX)
  • 30+ days ago
  • Fort Worth, TX (20 miles from Roanoke, TX)
  • 30+ days ago

Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....

Director/Senior, Client Service Manager

  • Westlake, TX
  • 30+ days ago
  • Westlake, TX
  • 30+ days ago

Senior/Director, Client Service Manager ****Please Note: The hiring manager will be hiring at a Senior OR Director level based on candidate experience*** The Role You will be the primary Fidelity...

Relationship Banker I Floater

  • Denton, TX (14 miles from Roanoke, TX)
  • 45+ days ago
  • Denton, TX (14 miles from Roanoke, TX)
  • 45+ days ago

Opens new accounts, certificates of deposit, and all other ancillary products offered by the bank; answers customer questions, provides account opening information, and ensures that proper paperwork...

Demographic Data for Roanoke, TX

Moving to Roanoke, TX? Find some basic demographic data about Roanoke, TX below.


Local
National
42,592
1,030
Medium

Customer Service Manager Online Courses and Training Opportunities

iHireBanking curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Team Engagement for Customer Service Managers
Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...
Customer Service Career Guide: From Agent to Manager
This course walks you through every stage of the support career path - from entry-level agent to team lead and manager. You'll learn the core responsibilities, required soft skills, and...
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...

Salary for Customer Service Manager Jobs in Roanoke, TX

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireBanking research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Customer Service Manager positions.



Highest Education Level

Customer Service Managers in Roanoke, TX offer the following education background
Bachelor's Degree
35.3%
High School or GED
23.5%
Associate's Degree
14.7%
Master's Degree
11.9%
Vocational Degree or Certification
11.1%
Some College
2.0%
Doctorate Degree
0.8%
Some High School
0.7%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Managers in Roanoke, TX
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%



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