Customer Service Manager Jobs in Pflugerville, TX
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker I/II/III - Austin Midtown Financial Center
- Austin, TX (17 miles from Pflugerville, TX)
- 1 day ago
- Austin, TX (17 miles from Pflugerville, TX)
- 1 day ago
Relationship Banker II: 1-2 years of retail banking or financial services experience....
- Austin, TX (17 miles from Pflugerville, TX)
- 3 days ago
- Austin, TX (17 miles from Pflugerville, TX)
- 3 days ago
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and...
Commercial Lines Client Service Manager
- Austin, TX (17 miles from Pflugerville, TX)
- 4 days ago
- Austin, TX (17 miles from Pflugerville, TX)
- 4 days ago
Commercial Lines Client Service Manager Higginbotham - 3.7 Austin, TX Job Details Full-time Estimated: $53.4K - $73K a year 11 hours ago Benefits Wellness program Qualifications Microsoft...
- Cedar Park, TX (13 miles from Pflugerville, TX)
- 4 days ago
- Cedar Park, TX (13 miles from Pflugerville, TX)
- 4 days ago
Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....
Relationship Banker - Walsh Tarlton - Austin, TX
- Austin, TX (17 miles from Pflugerville, TX)
- 5 days ago
- Austin, TX (17 miles from Pflugerville, TX)
- 5 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - E 7th St and Robert Martinez - Austin, TX
- Austin, TX (17 miles from Pflugerville, TX)
- 13 days ago
- Austin, TX (17 miles from Pflugerville, TX)
- 13 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker I (Anderson Mill Branch)
- Austin, TX (17 miles from Pflugerville, TX)
- 14 days ago
- Austin, TX (17 miles from Pflugerville, TX)
- 14 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker - Austin North area
- Austin, TX (17 miles from Pflugerville, TX)
- 24 days ago
- Austin, TX (17 miles from Pflugerville, TX)
- 24 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Walsh Tarlton - Austin, TX
- Austin, TX (17 miles from Pflugerville, TX)
- 27 days ago
- Austin, TX (17 miles from Pflugerville, TX)
- 27 days ago
Act** This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Austin, TX (17 miles from Pflugerville, TX)
- 30+ days ago
- Austin, TX (17 miles from Pflugerville, TX)
- 30+ days ago
Job Type Full-time Description The Relationship Banker I position is responsible for providing superior and quality customer service while providing efficient and accurate transaction processing....
Relationship Banker- South Austin Market
- Austin, TX (17 miles from Pflugerville, TX)
- 30+ days ago
- Austin, TX (17 miles from Pflugerville, TX)
- 30+ days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Austin, TX (17 miles from Pflugerville, TX)
- 45+ days ago
- Austin, TX (17 miles from Pflugerville, TX)
- 45+ days ago
Serve as a mentor, coach and trainer for the retail banking customer delivery process....
Consumer Banking Relationship Specialist (Relationship Banker)
- Round Rock, TX (7 miles from Pflugerville, TX)
- 45+ days ago
- Round Rock, TX (7 miles from Pflugerville, TX)
- 45+ days ago
Provide backup and assistance to other retail banking roles and locations, as necessary. Model and champion the Bank’s standards for exceptional customer service....
- Lakeway, TX (21 miles from Pflugerville, TX)
- 45+ days ago
- Lakeway, TX (21 miles from Pflugerville, TX)
- 45+ days ago
Opens new accounts, certificates of deposit, safe deposit boxes, and all other ancillary products offered by the bank; answers customer questions, provides account opening information, and ensures that...
- Austin, TX (17 miles from Pflugerville, TX)
- 60+ days ago
- Austin, TX (17 miles from Pflugerville, TX)
- 60+ days ago
lending requests May assist Commercial Lenders and Private Bankers with loan paperwork, account openings and customer service as needed Work with Training and Retail Group manager to provide mentoring...
Demographic Data for Pflugerville, TX
Moving to Pflugerville, TX? Find some basic demographic data about Pflugerville, TX below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Pflugerville, TX
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Pflugerville, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- BSA
- Commercial Banking
- Account Maintenance
- Private Banking
- Cross Selling
- Wire Transfers
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Resolution
- Business Administration
- Notary Public
- Problem Resolution
- Sales Management
- Referrals
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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