Customer Service Manager Jobs in Pearland, TX
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Houston, TX (15 miles from Pearland, TX)
- 1 day ago
- Houston, TX (15 miles from Pearland, TX)
- 1 day ago
Overview United Protective Services is the largest regional contract security provider in the state of Texas. We continue to experience unprecedented growth and are looking for career minded...
Relationship Banker II (Conroe Branch)
- Houston, TX (15 miles from Pearland, TX)
- 1 day ago
- Houston, TX (15 miles from Pearland, TX)
- 1 day ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
- Houston, TX (15 miles from Pearland, TX)
- 1 day ago
- Houston, TX (15 miles from Pearland, TX)
- 1 day ago
Introduction Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our...
Relationship Banker West Central -Houston, TX
- Houston, TX (15 miles from Pearland, TX)
- 2 days ago
- Houston, TX (15 miles from Pearland, TX)
- 2 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker I (Pasadena Branch)
- Houston, TX (15 miles from Pearland, TX)
- 3 days ago
- Houston, TX (15 miles from Pearland, TX)
- 3 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker II (San Felipe Branch)
- Houston, TX (15 miles from Pearland, TX)
- 6 days ago
- Houston, TX (15 miles from Pearland, TX)
- 6 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker I (North Freeway)
- Houston, TX (15 miles from Pearland, TX)
- 6 days ago
- Houston, TX (15 miles from Pearland, TX)
- 6 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker II (Uptown Crossing Branch)
- Houston, TX (15 miles from Pearland, TX)
- 6 days ago
- Houston, TX (15 miles from Pearland, TX)
- 6 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
- Stafford, TX (17 miles from Pearland, TX)
- 8 days ago
- Stafford, TX (17 miles from Pearland, TX)
- 8 days ago
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Its fun to work in a company where people...
- Houston, TX (15 miles from Pearland, TX)
- 8 days ago
- Houston, TX (15 miles from Pearland, TX)
- 8 days ago
Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....
- Sugar Land, TX (21 miles from Pearland, TX)
- 15 days ago
- Sugar Land, TX (21 miles from Pearland, TX)
- 15 days ago
Summary Serves customers by providing trusted banking advice, processing a variety of banking transactions, opening new accounts and researching and resolving problems in a manner which promotes...
Relationship Banker - Branch Manager I
- Houston, TX (15 miles from Pearland, TX)
- 16 days ago
- Houston, TX (15 miles from Pearland, TX)
- 16 days ago
Overview To be responsible for the overall management of the branch and its personnel and operations in a manner which maximizes growth and profitability through effective sales, service, and lending...
- Houston, TX (15 miles from Pearland, TX)
- 21 days ago
- Houston, TX (15 miles from Pearland, TX)
- 21 days ago
Summary Serves customers by providing trusted banking advice, processing a variety of banking transactions, opening new accounts and researching and resolving problems in a manner which promotes...
Senior Remediation Leader & Client Service Manager - Houston Market Area
- Houston, TX (15 miles from Pearland, TX)
- 30+ days ago
- Houston, TX (15 miles from Pearland, TX)
- 30+ days ago
Senior Remediation Leader & Client Service Manager - Houston Market Area Brown and Caldwell life insurance, parental leave, paid time off, paid holidays, tuition reimbursement, 401(k) United...
Remote Work- League City, TX (12 miles from Pearland, TX)
- 30+ days ago
- League City, TX (12 miles from Pearland, TX)
- 30+ days ago
The Utility Billing Customer Service Supervisor is responsible for leading and managing the daily operations of the utility billing customer service team, ensuring prompt, courteous, and accurate...
Demographic Data for Pearland, TX
Moving to Pearland, TX? Find some basic demographic data about Pearland, TX below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Pearland, TX
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Pearland, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Account Maintenance
- Wire Transfers
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Retail
- Listening
- Business Development
- Customer Relations
- High School Diploma
- Written Communication
- Telephone Skills
- Typing
- Reporting
- Collaboration
- Policy Development
- Coaching
- Regulations
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Sales
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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