Customer Service Manager Jobs in Pearland, TX
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Houston, TX (15 miles from Pearland, TX)
- 1 day ago
- Houston, TX (15 miles from Pearland, TX)
- 1 day ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Client Service Manager Trainee - Achieve July 2025
- Houston, TX (15 miles from Pearland, TX)
- 30+ days ago
- Houston, TX (15 miles from Pearland, TX)
- 30+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Regional Client Relations Manager ($82K, Monday - Friday) Hospitality / F&B)
- Houston, TX (15 miles from Pearland, TX)
- 21 hours ago
- Houston, TX (15 miles from Pearland, TX)
- 21 hours ago
Regional Client Relations Manager (Hospitality) Location: Houston, TX (Home Base) - Covers Houston, San Antonio, and New Orleans Schedule: Monday-Friday, 7:00 AM - 4:00 PM Salary: $82,000 (Salary)...
Relationship Banker- Parkwood Branch -Houston, TX
- Friendswood, TX (5 miles from Pearland, TX)
- 4 days ago
- Friendswood, TX (5 miles from Pearland, TX)
- 4 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Senior Consumer Relationship Banker (Pearland Silverlake Branch)
- Houston, TX (15 miles from Pearland, TX)
- 5 days ago
- Houston, TX (15 miles from Pearland, TX)
- 5 days ago
role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...
Relationship Banker - Houston West area
- Sugar Land, TX (21 miles from Pearland, TX)
- 6 days ago
- Sugar Land, TX (21 miles from Pearland, TX)
- 6 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Client Service Manager - Hightower Texas
- Houston, TX (15 miles from Pearland, TX)
- 6 days ago
- Houston, TX (15 miles from Pearland, TX)
- 6 days ago
Client Service Manager - Hightower Texas Req #1505 Houston, TX, USA Job Description Posted Tuesday, May 20, 2025 at 11:00 PM Your Future Team Hightower Texas is a leading wealth management firm in...
Senior Consumer Relationship Banker (Pearland Silverlake Branch)
- Pearland, TX
- 8 days ago
- Pearland, TX
- 8 days ago
role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...
- Houston, TX (15 miles from Pearland, TX)
- 9 days ago
- Houston, TX (15 miles from Pearland, TX)
- 9 days ago
About the Role Location United States of America Texas Houston Remote vs. Office Office/Site only Company Siemens Energy, Inc. Organization Transformation of Industry Business Unit Compression...
Client Service Manager, Wireless
- Houston, TX (15 miles from Pearland, TX)
- 9 days ago
- Houston, TX (15 miles from Pearland, TX)
- 9 days ago
Position Title: Client Service Manager (P3) Company Summary Crown Castle is the nation's largest provider of shared communications infrastructure: towers, small cells and fiber. It all works...
- Houston, TX (15 miles from Pearland, TX)
- 9 days ago
- Houston, TX (15 miles from Pearland, TX)
- 9 days ago
Location: On site at location listed in job posting. SUMMARY The Relationship Banker is a trusted advisor who engages clients in meaningful, consultative conversations to understand their...
- Houston, TX (15 miles from Pearland, TX)
- 10 days ago
- Houston, TX (15 miles from Pearland, TX)
- 10 days ago
Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....
Consumer Banking Relationship Specialist (Relationship Banker)
- Houston, TX (15 miles from Pearland, TX)
- 16 days ago
- Houston, TX (15 miles from Pearland, TX)
- 16 days ago
Provide backup and assistance to other retail banking roles and locations, as necessary. Model and champion the Bank’s standards for exceptional customer service....
- Houston, TX (15 miles from Pearland, TX)
- 17 days ago
- Houston, TX (15 miles from Pearland, TX)
- 17 days ago
Service, sell, and cross-sell deposit accounts, loan products, insurance products, cash management services, etc. Deliver exceptional customer experience that follows Trustmarks service standards....
Client Service Manager - Network - CLIEN011887
- Houston, TX (15 miles from Pearland, TX)
- 17 days ago
- Houston, TX (15 miles from Pearland, TX)
- 17 days ago
Salary Not Available Position range in Harris County $89k - $176k Per Year Client Service Manager - Network - CLIEN011887 Crown Castle USA Inc. Occupation: Managers, All Other Location: Houston,...
Demographic Data for Pearland, TX
Moving to Pearland, TX? Find some basic demographic data about Pearland, TX below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Pearland, TX
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Pearland, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Lending
- BSA
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Treasury Management
- Financial Services
- Wealth Management
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Business Administration
- Problem Resolution
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Relationship Management
- Finance
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Coaching
- Microsoft PowerPoint
- Regulations
- Reporting
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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