Customer Service Manager Jobs in Katy, TX
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Associate Client Service Manager
- Houston, TX (22 miles from Katy, TX)
- 1 day ago
- Houston, TX (22 miles from Katy, TX)
- 1 day ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Client Service Manager Personal Care
- Houston, TX (22 miles from Katy, TX)
- 23 hours ago
- Houston, TX (22 miles from Katy, TX)
- 23 hours ago
Overview Why You’ll Love Being a Client Service Manager at AccentCare Do you enjoy providing outstanding patient care? Bring your organizational skills and knowledge of at-home care and join the...
Relationship Banker II (North Freeway Branch)
- Houston, TX (22 miles from Katy, TX)
- 1 day ago
- Houston, TX (22 miles from Katy, TX)
- 1 day ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....
Relationship Banker II (Lake Riverstone Branch)
- Sugar Land, TX (15 miles from Katy, TX)
- 9 days ago
- Sugar Land, TX (15 miles from Katy, TX)
- 9 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker II (Lake Riverstone Branch)
- Houston, TX (22 miles from Katy, TX)
- 9 days ago
- Houston, TX (22 miles from Katy, TX)
- 9 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker II (Springwoods Branch)
- Houston, TX (22 miles from Katy, TX)
- 9 days ago
- Houston, TX (22 miles from Katy, TX)
- 9 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Previous experience in a financial sales representative-oriented role with knowledge of consumer lending applications processes and procedures preferred....
Relationship Banker Fort Bend Southwest-Sugar Land, TX
- Sugar Land, TX (15 miles from Katy, TX)
- 10 days ago
- Sugar Land, TX (15 miles from Katy, TX)
- 10 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker II (Egypt Branch)
- Magnolia, TX (24 miles from Katy, TX)
- 14 days ago
- Magnolia, TX (24 miles from Katy, TX)
- 14 days ago
Relationship Banker II (Egypt Branch) 3.5 3.5 out of 5 stars Magnolia, TX 77354 Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job....
Relationship Banker II (Fairfield Branch)
- Cypress, TX (9 miles from Katy, TX)
- 14 days ago
- Cypress, TX (9 miles from Katy, TX)
- 14 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker II (Egypt Branch)
- Houston, TX (22 miles from Katy, TX)
- 14 days ago
- Houston, TX (22 miles from Katy, TX)
- 14 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker II (Sienna Plantation Branch)
- Houston, TX (22 miles from Katy, TX)
- 15 days ago
- Houston, TX (22 miles from Katy, TX)
- 15 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
- Houston, TX (22 miles from Katy, TX)
- 15 days ago
- Houston, TX (22 miles from Katy, TX)
- 15 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Houston, TX (22 miles from Katy, TX)
- 15 days ago
- Houston, TX (22 miles from Katy, TX)
- 15 days ago
Responsibilities Identify customer needs and make the appropriate referrals through proactive sales/service efforts Service, sell, and cross-sell deposit accounts, loan products, insurance products,...
Demographic Data for Katy, TX
Moving to Katy, TX? Find some basic demographic data about Katy, TX below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Katy, TX
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Katy, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Lending
- BSA
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Wire Transfers
- Financial Services
- Internal Control
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Problem Resolution
- Business Administration
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Relationship Management
- Finance
- Business Development
- Customer Relations
- High School Diploma
- Retail
- Written Communication
- Telephone Skills
- Typing
- Bachelor's Degree
- Coaching
- Reporting
- Regulations
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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