Customer Service Manager Jobs in Grand Prairie, TX
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Dallas, TX (11 miles from Grand Prairie, TX)
- moments ago
- Dallas, TX (11 miles from Grand Prairie, TX)
- moments ago
Relationship Banker Senior The Relationship Banker Senior is responsible for contributing to the overall success of a Retail Banking Center(s) by committing to banker-readiness to be viewed as a trusted...
- Dallas, TX (11 miles from Grand Prairie, TX)
- 2 hours ago
- Dallas, TX (11 miles from Grand Prairie, TX)
- 2 hours ago
Minimum of 1 year of banking experience as a Teller, Lending Assistant or New Accounts is required. Cash handling experience is preferred. Superior customer service skills required....
Senior Small Business Relationship Banker (Dallas Uptown Branch)
- Dallas, TX (11 miles from Grand Prairie, TX)
- 1 day ago
- Dallas, TX (11 miles from Grand Prairie, TX)
- 1 day ago
customers with revenues up to $5MM -- acquiring new customers, and deepening existing customer relationships through checking acquisition, check card, money movement, credit card, merchant services, and lending...
- Fort Worth, TX (19 miles from Grand Prairie, TX)
- 1 day ago
- Fort Worth, TX (19 miles from Grand Prairie, TX)
- 1 day ago
Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....
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- Dallas, TX (11 miles from Grand Prairie, TX)
- 1 day ago
- Dallas, TX (11 miles from Grand Prairie, TX)
- 1 day ago
Summary Serves customers by providing trusted banking advice, processing a variety of banking transactions, opening new accounts and researching and resolving problems in a manner which promotes...
Relationship Banker I (Dallas Main Branch)
- Dallas, TX (11 miles from Grand Prairie, TX)
- 2 days ago
- Dallas, TX (11 miles from Grand Prairie, TX)
- 2 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker II - SB - Northwest Dallas
- Carrollton, TX (13 miles from Grand Prairie, TX)
- 2 days ago
- Carrollton, TX (13 miles from Grand Prairie, TX)
- 2 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker II (Carrollton Main Branch)
- Carrollton, TX (13 miles from Grand Prairie, TX)
- 4 days ago
- Carrollton, TX (13 miles from Grand Prairie, TX)
- 4 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
- Mansfield, TX (16 miles from Grand Prairie, TX)
- 5 days ago
- Mansfield, TX (16 miles from Grand Prairie, TX)
- 5 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker LP Tarrant Pkwy Precinct Line Rd
- North Richland Hills, TX (15 miles from Grand Prairie, TX)
- 5 days ago
- North Richland Hills, TX (15 miles from Grand Prairie, TX)
- 5 days ago
banking deposit and credit products and services, based on customers' needs Analyze tactical business challenges related to full-service banking experience to emerging affluent and high-value customers...
- Westlake, TX (20 miles from Grand Prairie, TX)
- 7 days ago
- Westlake, TX (20 miles from Grand Prairie, TX)
- 7 days ago
Make appropriate recommendations in the selling and cross-selling of Bank products and services. Identifies and achieves individual weekly sales/referral goals set by the Branch Manager....
Relationship Banker II - SB - North Cooper- Arlington- TX
- Arlington, TX (14 miles from Grand Prairie, TX)
- 9 days ago
- Arlington, TX (14 miles from Grand Prairie, TX)
- 9 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Consumer Banking Relationship Specialist (Relationship Banker)
- Hickory Creek, TX (23 miles from Grand Prairie, TX)
- 9 days ago
- Hickory Creek, TX (23 miles from Grand Prairie, TX)
- 9 days ago
Provide backup and assistance to other retail banking roles and locations, as necessary. Model and champion the Bank’s standards for exceptional customer service....
- Fort Worth, TX (19 miles from Grand Prairie, TX)
- 10 days ago
- Fort Worth, TX (19 miles from Grand Prairie, TX)
- 10 days ago
Kennedy Jenks is seeking an experienced and collaborative Client Services Manager to join our growing team in Texas. The Client Services Manager plays a vital role in developing client strategies,...
- Dallas, TX (11 miles from Grand Prairie, TX)
- 11 days ago
- Dallas, TX (11 miles from Grand Prairie, TX)
- 11 days ago
Onbe, a fast-growing FinTech, bringing innovation to a rapidly growing global marketplace, stands for "on behalf." Because that's exactly how we work: on behalf of our clients, as their...
Demographic Data for Grand Prairie, TX
Moving to Grand Prairie, TX? Find some basic demographic data about Grand Prairie, TX below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Grand Prairie, TX
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Grand Prairie, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- BSA
- Lending
- Account Maintenance
- Private Banking
- Mortgage Processing
- Cross Selling
- Treasury Management
- Wire Transfers
- Financial Services
- Wealth Management
- Internal Control
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Business Administration
- Problem Resolution
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Relationship Management
- Finance
- Customer Relations
- Business Development
- Listening
- Retail
- High School Diploma
- Written Communication
- Telephone Skills
- Typing
- Coaching
- Microsoft PowerPoint
- Regulations
- Reporting
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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