Customer Service Manager Jobs in Fort Worth, TX
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Director/Senior, Client Service Manager
- Westlake, TX (20 miles from Fort Worth, TX)
- 22 hours ago
- Westlake, TX (20 miles from Fort Worth, TX)
- 22 hours ago
The RoleYou will be the primary Fidelity client service contact for Defined Contribution and emerging Workplace products for some of Fidelity's largest institutional clients. As the main contact,...
Relationship Banker - Spanish Language Preferred
- Duncanville, TX (23 miles from Fort Worth, TX)
- 1 day ago
- Duncanville, TX (23 miles from Fort Worth, TX)
- 1 day ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker II - SB - South Tarrant - Mansfield/Arlington/Fort Worth TX
- Arlington, TX (11 miles from Fort Worth, TX)
- 3 days ago
- Arlington, TX (11 miles from Fort Worth, TX)
- 3 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Camp Wisdom and 360 - Grand Prairie, TX
- Grand Prairie, TX (19 miles from Fort Worth, TX)
- 16 days ago
- Grand Prairie, TX (19 miles from Fort Worth, TX)
- 16 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Consumer Banking Relationship Specialist (Relationship Banker)
- Colleyville, TX (15 miles from Fort Worth, TX)
- 16 days ago
- Colleyville, TX (15 miles from Fort Worth, TX)
- 16 days ago
Provide backup and assistance to other retail banking roles and locations, as necessary. Model and champion the Bank’s standards for exceptional customer service....
Commercial Lines Client Service Manager - Select Market
- Fort Worth, TX
- 18 days ago
- Fort Worth, TX
- 18 days ago
Commercial Lines Client Service Manager - Select Market Higginbotham - 3.8 Fort Worth, TX Job Details Full-time Estimated: $51.7K - $70.2K a year 11 hours ago Qualifications Microsoft Powerpoint...
Remote WorkBanking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....
- Westlake, TX (20 miles from Fort Worth, TX)
- 30+ days ago
- Westlake, TX (20 miles from Fort Worth, TX)
- 30+ days ago
The Client Services Manager (CSM) is part of the Client Service Management, DC Plan Services organization and is the primary client facing associate responsible for the operational integrity of...
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Simmons Bank is a dynamic regional community...
Summary Serves customers by providing trusted banking advice, processing a variety of banking transactions, opening new accounts and researching and resolving problems in a manner which promotes...
- Arlington, TX (11 miles from Fort Worth, TX)
- 90+ days ago
- Arlington, TX (11 miles from Fort Worth, TX)
- 90+ days ago
Kennedy Jenks is seeking an experienced and collaborative Client Services Manager to join our growing team in Texas. The Client Services Manager plays a vital role in developing client strategies,...
Branch Relationship Banker (Personal Banker) - Hulen / Fort Worth, TX
- Fort Worth, TX
- 30+ days ago
- Fort Worth, TX
- 30+ days ago
Previous experience in a financial sales representative-oriented role with knowledge of consumer lending applications processes and procedures preferred....
- Colleyville, TX (15 miles from Fort Worth, TX)
- 30+ days ago
- Colleyville, TX (15 miles from Fort Worth, TX)
- 30+ days ago
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Were committed to bringing passion and...
Demographic Data for Fort Worth, TX
Moving to Fort Worth, TX? Find some basic demographic data about Fort Worth, TX below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Fort Worth, TX
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Fort Worth, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Lending
- BSA
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Wire Transfers
- Financial Services
- Internal Control
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Problem Resolution
- Business Administration
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Relationship Management
- Finance
- Business Development
- Customer Relations
- High School Diploma
- Retail
- Written Communication
- Telephone Skills
- Typing
- Bachelor's Degree
- Coaching
- Reporting
- Regulations
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Decide Between Investment Banking and Commercial Banking
Many finance professionals begin the career planning phase by taking some time to figure out whether they want to pursue commercial banking or investment banking. While both career paths can reap great rewards, each comes with a different set of responsibilities and skills. Here is a breakdown of some of the factors that separate careers in investment and commercial banking to consider.
Read article »
Career Spotlight: Personal Banker
What does a personal banker do? Is a personal banker salary rewarding? Get answers to these questions and more in our guide to personal banker careers.
Read article »