Customer Service Manager Jobs in Fort Worth, TX
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....
Relationship Banker II - SB - Bonds Ranch, Fort Worth - TX
- Fort Worth, TX
- 5 days ago
- Fort Worth, TX
- 5 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker II - SB - North Cooper- Arlington- TX
- Arlington, TX (11 miles from Fort Worth, TX)
- 5 days ago
- Arlington, TX (11 miles from Fort Worth, TX)
- 5 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Saginaw, TX (10 miles from Fort Worth, TX)
- 5 days ago
- Saginaw, TX (10 miles from Fort Worth, TX)
- 5 days ago
Relationship Banker I Simmons Bank - 3.2 Saginaw, TX Job Details Full-time Estimated: $30.5K - $35.3K a year 11 hours ago Qualifications Social media management Microsoft Office High school...
Director/Senior, Client Service Manager
- Westlake, TX (20 miles from Fort Worth, TX)
- 5 days ago
- Westlake, TX (20 miles from Fort Worth, TX)
- 5 days ago
Senior/Director, Client Service Manager ****Please Note: The hiring manager will be hiring at a Senior OR Director level based on candidate experience*** The Role You will be the primary Fidelity...
- Colleyville, TX (15 miles from Fort Worth, TX)
- 6 days ago
- Colleyville, TX (15 miles from Fort Worth, TX)
- 6 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker II - SB - Downtown Arlington- TX
- Arlington, TX (11 miles from Fort Worth, TX)
- 6 days ago
- Arlington, TX (11 miles from Fort Worth, TX)
- 6 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Spanish Language Preferred
- Duncanville, TX (23 miles from Fort Worth, TX)
- 11 days ago
- Duncanville, TX (23 miles from Fort Worth, TX)
- 11 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Client Service Manager III, IWMS Client Experience
- Westlake, TX (20 miles from Fort Worth, TX)
- 16 days ago
- Westlake, TX (20 miles from Fort Worth, TX)
- 16 days ago
The Role As an IWMS Client Service Manager, you oversee the operations and service experience for your assigned Clearing correspondent broker-dealer clients. The CSM day to day role is primarily...
Kennedy Jenks is seeking an experienced and collaborative Client Services Manager to join our growing team in Texas. The Client Services Manager plays a vital role in developing client strategies,...
Relationship Banker II - SB - South Tarrant - Mansfield/Arlington/Fort Worth TX
- Arlington, TX (11 miles from Fort Worth, TX)
- 45+ days ago
- Arlington, TX (11 miles from Fort Worth, TX)
- 45+ days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Consumer Banking Relationship Specialist (Relationship Banker)
- Colleyville, TX (15 miles from Fort Worth, TX)
- 60+ days ago
- Colleyville, TX (15 miles from Fort Worth, TX)
- 60+ days ago
Provide backup and assistance to other retail banking roles and locations, as necessary. Model and champion the Bank’s standards for exceptional customer service....
Demographic Data for Fort Worth, TX
Moving to Fort Worth, TX? Find some basic demographic data about Fort Worth, TX below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Fort Worth, TX
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Fort Worth, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Lending
- BSA
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Treasury Management
- Financial Services
- Wealth Management
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Business Administration
- Problem Resolution
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Finance
- Relationship Management
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Coaching
- Microsoft PowerPoint
- Regulations
- Reporting
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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