Customer Service Manager Jobs in Colleyville, TX

A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.

Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.

1-15 of 31 Jobs

Relationship Banker (Vietnamese Language Preferred)

  • Dallas, TX (21 miles from Colleyville, TX)
  • 11 hours ago
  • Dallas, TX (21 miles from Colleyville, TX)
  • 11 hours ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker II - Preston Forest Branch - Dallas, TX

  • Dallas, TX (21 miles from Colleyville, TX)
  • 1 day ago
  • Dallas, TX (21 miles from Colleyville, TX)
  • 1 day ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker - Lemmon Ave - Dallas, TX

  • Dallas, TX (21 miles from Colleyville, TX)
  • 2 days ago
  • Dallas, TX (21 miles from Colleyville, TX)
  • 2 days ago

Act** This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker II - SB - Downtown Arlington- TX

  • Arlington, TX (18 miles from Colleyville, TX)
  • 3 days ago
  • Arlington, TX (18 miles from Colleyville, TX)
  • 3 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker

  • Irving, TX (12 miles from Colleyville, TX)
  • 4 days ago
  • Irving, TX (12 miles from Colleyville, TX)
  • 4 days ago

Meet or exceed sales and cross sell goals for loans, deposits, and fee income, as set by management....

Relationship Banker I (Lancaster)

  • Dallas, TX (21 miles from Colleyville, TX)
  • 4 days ago
  • Dallas, TX (21 miles from Colleyville, TX)
  • 4 days ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Relationship Banker - Town East - Dallas, TX (Bilingual in Spanish and English Optional)

  • Dallas, TX (21 miles from Colleyville, TX)
  • 4 days ago
  • Dallas, TX (21 miles from Colleyville, TX)
  • 4 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Retail Relationship Banker

  • Southlake, TX (4 miles from Colleyville, TX)
  • 5 days ago
  • Southlake, TX (4 miles from Colleyville, TX)
  • 5 days ago

Summary Serves customers by providing trusted banking advice, processing a variety of banking transactions, opening new accounts and researching and resolving problems in a manner which promotes...

Relationship Banker

  • Lewisville, TX (9 miles from Colleyville, TX)
  • 6 days ago
  • Lewisville, TX (9 miles from Colleyville, TX)
  • 6 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker I 30 hour (North Garland)

  • Dallas, TX (21 miles from Colleyville, TX)
  • 7 days ago
  • Dallas, TX (21 miles from Colleyville, TX)
  • 7 days ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Client Service Manager

  • Dallas, TX (21 miles from Colleyville, TX)
  • 11 days ago
  • Dallas, TX (21 miles from Colleyville, TX)
  • 11 days ago

Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...

Client Service Manager

  • Westlake, TX (9 miles from Colleyville, TX)
  • 13 days ago
  • Westlake, TX (9 miles from Colleyville, TX)
  • 13 days ago

sell new products and services and rollout new product and regulatory updates The Expertise and Skills You Bring Bachelors degree preferred; work experience and strong intuition for business required...

Relationship Banker I

  • Dallas, TX (21 miles from Colleyville, TX)
  • 13 days ago
  • Dallas, TX (21 miles from Colleyville, TX)
  • 13 days ago

Opens new accounts, certificates of deposit, safe deposit boxes, and all other ancillary products offered by the bank; answers customer questions, provides account opening information, and ensures that...

Branch Relationship Banker (Personal Banker) - Richardson, TX

  • Dallas, TX (21 miles from Colleyville, TX)
  • 13 days ago
  • Dallas, TX (21 miles from Colleyville, TX)
  • 13 days ago

Previous experience in a financial sales representative-oriented role with knowledge of consumer lending applications processes and procedures preferred....

Financial Specialist/Relationship Banker (NMLS)

  • Dallas, TX (21 miles from Colleyville, TX)
  • 14 days ago
  • Dallas, TX (21 miles from Colleyville, TX)
  • 14 days ago

opening and consumer lending (Personal loans, Refi's and HELOC's) Paying and receiving experience; experience in a regulated environment Must be able to meet associated background requirements for...

Demographic Data for Colleyville, TX

Moving to Colleyville, TX? Find some basic demographic data about Colleyville, TX below.


Local
National
25,988
1,107
Medium

Customer Service Manager Online Courses and Training Opportunities

iHireBanking curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Team Engagement for Customer Service Managers
Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...
Customer Service Career Guide: From Agent to Manager
This course walks you through every stage of the support career path - from entry-level agent to team lead and manager. You'll learn the core responsibilities, required soft skills, and...
Customer Services
Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...

Salary for Customer Service Manager Jobs in Colleyville, TX

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireBanking research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Customer Service Manager positions.



Highest Education Level

Customer Service Managers in Colleyville, TX offer the following education background
Bachelor's Degree
35.3%
High School or GED
23.5%
Associate's Degree
14.6%
Master's Degree
11.9%
Vocational Degree or Certification
11.1%
Some College
2.0%
Doctorate Degree
0.8%
Some High School
0.7%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Managers in Colleyville, TX
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%



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