Customer Service Manager Jobs in Chandler, TX
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Athens, TX (20 miles from Chandler, TX)
- 1 day ago
- Athens, TX (20 miles from Chandler, TX)
- 1 day ago
Schedule**: Monday-Friday, 8AM - 5PM, Rotating Saturdays **Responsibilities:** - Build strong customer relationships by understanding financial needs. - recommending appropriate products and...
- Tyler, TX (16 miles from Chandler, TX)
- 2 days ago
- Tyler, TX (16 miles from Chandler, TX)
- 2 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker I (Tanglewood Tyler Branch)
- Tyler, TX (16 miles from Chandler, TX)
- 17 days ago
- Tyler, TX (16 miles from Chandler, TX)
- 17 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
- Tyler, TX (16 miles from Chandler, TX)
- 20 days ago
- Tyler, TX (16 miles from Chandler, TX)
- 20 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Relationship Banker II (Tyler West SW Loop Branch)
- Tyler, TX (16 miles from Chandler, TX)
- 21 days ago
- Tyler, TX (16 miles from Chandler, TX)
- 21 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
- Tyler, TX (16 miles from Chandler, TX)
- 29 days ago
- Tyler, TX (16 miles from Chandler, TX)
- 29 days ago
Summary Serves customers by providing trusted banking advice, processing a variety of banking transactions, opening new accounts and researching and resolving problems in a manner which promotes...
Commercial Relationship Banker II
- Tyler, TX (16 miles from Chandler, TX)
- 60+ days ago
- Tyler, TX (16 miles from Chandler, TX)
- 60+ days ago
Provides product specialists with qualified referrals for cross-sell. Assists in closing deals across all products....
Demographic Data for Chandler, TX
Moving to Chandler, TX? Find some basic demographic data about Chandler, TX below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Chandler, TX
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Chandler, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Commercial Banking
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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