Customer Service Manager Jobs in Cedar Park, TX
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker - Bee Caves and 360 - Austin, TX
- Austin, TX (19 miles from Cedar Park, TX)
- 17 hours ago
- Austin, TX (19 miles from Cedar Park, TX)
- 17 hours ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker I (Austin)
- Austin, TX (19 miles from Cedar Park, TX)
- 1 day ago
- Austin, TX (19 miles from Cedar Park, TX)
- 1 day ago
lending requests May assist Commercial Lenders and Private Bankers with loan paperwork, account openings and customer service as needed Perform other duties as assigned MINIMUM QUALIFICATIONS: Work...
Customer Success Manager (Symphonix)
- Austin, TX (19 miles from Cedar Park, TX)
- 4 days ago
- Austin, TX (19 miles from Cedar Park, TX)
- 4 days ago
We design, build, and implement an end-to-end suite consisting of Loan Origination, Servicing, Collections, and Investor Management applications, all based on the world-class Salesforce platform....
Relationship Banker I (Georgetown, TX)
- Austin, TX (19 miles from Cedar Park, TX)
- 8 days ago
- Austin, TX (19 miles from Cedar Park, TX)
- 8 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
- Austin, TX (19 miles from Cedar Park, TX)
- 8 days ago
- Austin, TX (19 miles from Cedar Park, TX)
- 8 days ago
Opens new accounts, certificates of deposit, and all other ancillary products offered by the bank; answers customer questions, provides account opening information, and ensures that proper paperwork...
Branch Relationship Banker (Personal Banker) - Westlake / Austin, TX
- Austin, TX (19 miles from Cedar Park, TX)
- 8 days ago
- Austin, TX (19 miles from Cedar Park, TX)
- 8 days ago
Previous experience in a financial sales representative-oriented role with knowledge of consumer lending applications processes and procedures preferred....
- Austin, TX (19 miles from Cedar Park, TX)
- 9 days ago
- Austin, TX (19 miles from Cedar Park, TX)
- 9 days ago
The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...
Relationship Banker I (Georgetown, TX)
- Georgetown, TX (17 miles from Cedar Park, TX)
- 10 days ago
- Georgetown, TX (17 miles from Cedar Park, TX)
- 10 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
- Pflugerville, TX (13 miles from Cedar Park, TX)
- 15 days ago
- Pflugerville, TX (13 miles from Cedar Park, TX)
- 15 days ago
Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....
Relationship Banker II (Round Rock Branch)
- Round Rock, TX (10 miles from Cedar Park, TX)
- 16 days ago
- Round Rock, TX (10 miles from Cedar Park, TX)
- 16 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker I/II/III - Austin Midtown Financial Center
- Austin, TX (19 miles from Cedar Park, TX)
- 18 days ago
- Austin, TX (19 miles from Cedar Park, TX)
- 18 days ago
Relationship Banker II: 1-2 years of retail banking or financial services experience....
Commercial Lines Client Service Manager
- Austin, TX (19 miles from Cedar Park, TX)
- 21 days ago
- Austin, TX (19 miles from Cedar Park, TX)
- 21 days ago
Commercial Lines Client Service Manager Higginbotham - 3.7 Austin, TX Job Details Full-time Estimated: $53.4K - $73K a year 11 hours ago Benefits Wellness program Qualifications Microsoft...
Relationship Banker - Plaza Volente - Austin, TX
- Austin, TX (19 miles from Cedar Park, TX)
- 30+ days ago
- Austin, TX (19 miles from Cedar Park, TX)
- 30+ days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Marble Falls, TX (23 miles from Cedar Park, TX)
- 30+ days ago
- Marble Falls, TX (23 miles from Cedar Park, TX)
- 30+ days ago
Open new accounts, certificates of deposit, and all other ancillary products offered by the bank; answers customer questions, provides account opening information, and ensures that proper paperwork...
Relationship Banker - Austin North area
- Austin, TX (19 miles from Cedar Park, TX)
- 30+ days ago
- Austin, TX (19 miles from Cedar Park, TX)
- 30+ days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Demographic Data for Cedar Park, TX
Moving to Cedar Park, TX? Find some basic demographic data about Cedar Park, TX below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Cedar Park, TX
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Cedar Park, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Account Maintenance
- Wire Transfers
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Retail
- Business Development
- Customer Relations
- High School Diploma
- Written Communication
- Telephone Skills
- Typing
- Reporting
- Collaboration
- Policy Development
- Coaching
- Regulations
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Sales
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Decide Between Investment Banking and Commercial Banking
Many finance professionals begin the career planning phase by taking some time to figure out whether they want to pursue commercial banking or investment banking. While both career paths can reap great rewards, each comes with a different set of responsibilities and skills. Here is a breakdown of some of the factors that separate careers in investment and commercial banking to consider.
Read article »
Career Spotlight: Personal Banker
What does a personal banker do? Is a personal banker salary rewarding? Get answers to these questions and more in our guide to personal banker careers.
Read article »