Customer Service Manager Jobs in Carrollton, TX
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker I (Allen Branch)
- Allen, TX (18 miles from Carrollton, TX)
- 1 day ago
- Allen, TX (18 miles from Carrollton, TX)
- 1 day ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker - DNT and Frontier - Prosper, TX
- Prosper, TX (22 miles from Carrollton, TX)
- 1 day ago
- Prosper, TX (22 miles from Carrollton, TX)
- 1 day ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker I (Lancaster Branch)
- Lancaster, TX (23 miles from Carrollton, TX)
- 1 day ago
- Lancaster, TX (23 miles from Carrollton, TX)
- 1 day ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker I (Lancaster Branch)
- Dallas, TX (12 miles from Carrollton, TX)
- 2 days ago
- Dallas, TX (12 miles from Carrollton, TX)
- 2 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker/Senior Relationship Banker - Preston & Forest
- Dallas, TX (12 miles from Carrollton, TX)
- 2 days ago
- Dallas, TX (12 miles from Carrollton, TX)
- 2 days ago
Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....
Client Service Manager - Stock Plan Services
- Westlake, TX (19 miles from Carrollton, TX)
- 3 days ago
- Westlake, TX (19 miles from Carrollton, TX)
- 3 days ago
Your Opportunity At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the...
Relationship Banker LP Bedford Central
- Bedford, TX (15 miles from Carrollton, TX)
- 4 days ago
- Bedford, TX (15 miles from Carrollton, TX)
- 4 days ago
The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...
Senior/Director, Client Service Manager
- Westlake, TX (19 miles from Carrollton, TX)
- 4 days ago
- Westlake, TX (19 miles from Carrollton, TX)
- 4 days ago
Senior/Director, Client Service Manager The Role You will be the primary Fidelity client service contact for Defined Contribution (e.g., Qualified, Non-Qualified) and Workplace Benefits for some...
Relationship Banker - North Richardson - Richardson, TX
- Richardson, TX (8 miles from Carrollton, TX)
- 4 days ago
- Richardson, TX (8 miles from Carrollton, TX)
- 4 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Dallas, TX (12 miles from Carrollton, TX)
- 7 days ago
- Dallas, TX (12 miles from Carrollton, TX)
- 7 days ago
Kennedy Jenks is seeking an experienced and collaborative Client Services Manager to join our growing team in Texas. The Client Services Manager plays a vital role in developing client strategies,...
- Dallas, TX (12 miles from Carrollton, TX)
- 8 days ago
- Dallas, TX (12 miles from Carrollton, TX)
- 8 days ago
Summary Serves customers by providing trusted banking advice, processing a variety of banking transactions, opening new accounts and researching and resolving problems in a manner which promotes...
Relationship Banker (Vietnamese Language Preferred)
- Rowlett, TX (19 miles from Carrollton, TX)
- 10 days ago
- Rowlett, TX (19 miles from Carrollton, TX)
- 10 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Prosper, TX (22 miles from Carrollton, TX)
- 13 days ago
- Prosper, TX (22 miles from Carrollton, TX)
- 13 days ago
Opens new accounts, certificates of deposit, and all other ancillary products offered by the bank; answers customer questions, provides account opening information, and ensures that proper paperwork...
Relationship Banker I (Lancaster)
- Dallas, TX (12 miles from Carrollton, TX)
- 15 days ago
- Dallas, TX (12 miles from Carrollton, TX)
- 15 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker I 30 hour (North Garland)
- Garland, TX (15 miles from Carrollton, TX)
- 17 days ago
- Garland, TX (15 miles from Carrollton, TX)
- 17 days ago
Relationship Banker I 30 hour (North Garland) 3.5 3.5 out of 5 stars 2245 West Campbell Road, Garland, TX 75044 Thank you for your interest in a career at Regions. At Regions, we believe...
Demographic Data for Carrollton, TX
Moving to Carrollton, TX? Find some basic demographic data about Carrollton, TX below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Carrollton, TX
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Carrollton, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Account Maintenance
- Wire Transfers
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Retail
- Business Development
- High School Diploma
- Customer Relations
- Written Communication
- Telephone Skills
- Typing
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Sales
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Decide Between Investment Banking and Commercial Banking
Many finance professionals begin the career planning phase by taking some time to figure out whether they want to pursue commercial banking or investment banking. While both career paths can reap great rewards, each comes with a different set of responsibilities and skills. Here is a breakdown of some of the factors that separate careers in investment and commercial banking to consider.
Read article »
Career Spotlight: Personal Banker
What does a personal banker do? Is a personal banker salary rewarding? Get answers to these questions and more in our guide to personal banker careers.
Read article »