Customer Service Manager Jobs in Balch Springs, TX
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Dallas, TX (11 miles from Balch Springs, TX)
- 4 hours ago
- Dallas, TX (11 miles from Balch Springs, TX)
- 4 hours ago
Kennedy Jenks is seeking an experienced and collaborative Client Services Manager to join our growing team in Texas. The Client Services Manager plays a vital role in developing client strategies,...
- Dallas, TX (11 miles from Balch Springs, TX)
- 1 day ago
- Dallas, TX (11 miles from Balch Springs, TX)
- 1 day ago
Summary Serves customers by providing trusted banking advice, processing a variety of banking transactions, opening new accounts and researching and resolving problems in a manner which promotes...
Branch Relationship Banker (Personal Banker) - Love Field / Dallas, TX
- Dallas, TX (11 miles from Balch Springs, TX)
- 2 days ago
- Dallas, TX (11 miles from Balch Springs, TX)
- 2 days ago
Previous experience in a financial sales representative-oriented role with knowledge of consumer lending applications processes and procedures preferred....
Relationship Banker (Vietnamese Language Preferred)
- Rowlett, TX (12 miles from Balch Springs, TX)
- 3 days ago
- Rowlett, TX (12 miles from Balch Springs, TX)
- 3 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker LP Duncanville
- Duncanville, TX (18 miles from Balch Springs, TX)
- 3 days ago
- Duncanville, TX (18 miles from Balch Springs, TX)
- 3 days ago
banking deposit and credit products and services, based on customers' needs Analyze tactical business challenges related to full-service banking experience to emerging affluent and high-value customers...
Relationship Banker II - Preston Forest Branch - Dallas, TX
- Dallas, TX (11 miles from Balch Springs, TX)
- 4 days ago
- Dallas, TX (11 miles from Balch Springs, TX)
- 4 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Irving, TX (20 miles from Balch Springs, TX)
- 7 days ago
- Irving, TX (20 miles from Balch Springs, TX)
- 7 days ago
Meet or exceed sales and cross sell goals for loans, deposits, and fee income, as set by management....
Relationship Banker I (Lancaster)
- Dallas, TX (11 miles from Balch Springs, TX)
- 7 days ago
- Dallas, TX (11 miles from Balch Springs, TX)
- 7 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
- Carrollton, TX (22 miles from Balch Springs, TX)
- 10 days ago
- Carrollton, TX (22 miles from Balch Springs, TX)
- 10 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker I 30 hour (North Garland)
- Garland, TX (14 miles from Balch Springs, TX)
- 10 days ago
- Garland, TX (14 miles from Balch Springs, TX)
- 10 days ago
Relationship Banker I 30 hour (North Garland) 3.5 3.5 out of 5 stars 2245 West Campbell Road, Garland, TX 75044 Thank you for your interest in a career at Regions. At Regions, we believe...
Relationship Banker I (Lancaster)
- Lancaster, TX (10 miles from Balch Springs, TX)
- 10 days ago
- Lancaster, TX (10 miles from Balch Springs, TX)
- 10 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker I 30 hour (North Garland)
- Dallas, TX (11 miles from Balch Springs, TX)
- 10 days ago
- Dallas, TX (11 miles from Balch Springs, TX)
- 10 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
- Dallas, TX (11 miles from Balch Springs, TX)
- 14 days ago
- Dallas, TX (11 miles from Balch Springs, TX)
- 14 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Dallas, TX (11 miles from Balch Springs, TX)
- 16 days ago
- Dallas, TX (11 miles from Balch Springs, TX)
- 16 days ago
Opens new accounts, certificates of deposit, safe deposit boxes, and all other ancillary products offered by the bank; answers customer questions, provides account opening information, and ensures that...
Branch Relationship Banker (Personal Banker) - Richardson, TX
- Dallas, TX (11 miles from Balch Springs, TX)
- 17 days ago
- Dallas, TX (11 miles from Balch Springs, TX)
- 17 days ago
Previous experience in a financial sales representative-oriented role with knowledge of consumer lending applications processes and procedures preferred....
Demographic Data for Balch Springs, TX
Moving to Balch Springs, TX? Find some basic demographic data about Balch Springs, TX below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Balch Springs, TX
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Balch Springs, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Commercial Banking
- Account Maintenance
- Private Banking
- Cross Selling
- Wire Transfers
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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