Customer Service Manager Jobs in Austin, TX
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Consumer Banking Relationship Specialist (Relationship Banker)- Round Rock
- Round Rock, TX (22 miles from Austin, TX)
- 1 day ago
- Round Rock, TX (22 miles from Austin, TX)
- 1 day ago
Provide backup and assistance to other retail banking roles and locations, as necessary. 10. Model and champion the Banks standards for exceptional customer service. 11....
Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers....
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker / Senior Relationship Banker - Southpark
- Austin, TX
- 10 days ago
- Austin, TX
- 10 days ago
Advises on consumer lending options and takes loan applications. Adheres to internal controls, operational procedures and risk management policies....
Job Type Full-time Description The Relationship Banker I position is responsible for providing superior and quality customer service while providing efficient and accurate transaction processing....
knowledge of all First United Bank products, services, procedures, policies and appropriate regulatory issues relating to daily job functions including but not limited to: Bank Secrecy Act; Privacy; Fair Lending...
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker / Senior Relationship Banker - South Lamar
- Austin, TX
- 19 days ago
- Austin, TX
- 19 days ago
Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....
Serve as a mentor, coach and trainer for the retail banking customer delivery process....
Consumer Banking Relationship Specialist (Relationship Banker)
- Round Rock, TX (22 miles from Austin, TX)
- 28 days ago
- Round Rock, TX (22 miles from Austin, TX)
- 28 days ago
Provide backup and assistance to other retail banking roles and locations, as necessary. Model and champion the Bank’s standards for exceptional customer service....
It starts with our culture... Common sense has never been common. If it were, the world would be a different place. Things would run smoothly and on time. People would do what they say and say...
Branch Relationship Banker (Personal Banker) - Westlake / Austin, TX
- Austin, TX
- 30+ days ago
- Austin, TX
- 30+ days ago
We are looking for a dynamic, customer-focused individual to join our team as a Branch Relationship Banker (Personal Banker) at our Westlake Banking Center in Austin, TX....
lending requests May assist Commercial Lenders and Private Bankers with loan paperwork, account openings and customer service as needed Work with Training and Retail Group manager to provide mentoring...
Kennedy Jenks is seeking an experienced and collaborative Client Services Manager to join our growing team in Texas. The Client Services Manager plays a vital role in developing client strategies,...
Demographic Data for Austin, TX
Moving to Austin, TX? Find some basic demographic data about Austin, TX below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Austin, TX
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Austin, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Lending
- BSA
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Treasury Management
- Financial Services
- Wealth Management
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Business Administration
- Problem Resolution
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Finance
- Relationship Management
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Coaching
- Microsoft PowerPoint
- Regulations
- Reporting
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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