Customer Service Manager Jobs in Vonore, TN
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker II (West Maryville Branch)
- Maryville, TN (11 miles from Vonore, TN)
- 5 days ago
- Maryville, TN (11 miles from Vonore, TN)
- 5 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker Northshore
- Concord Farr, TN (23 miles from Vonore, TN)
- 15 days ago
- Concord Farr, TN (23 miles from Vonore, TN)
- 15 days ago
Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....
- Maryville, TN (11 miles from Vonore, TN)
- 21 days ago
- Maryville, TN (11 miles from Vonore, TN)
- 21 days ago
Location: On site at location listed in job posting. SUMMARY The Relationship Banker is a trusted advisor who engages clients in meaningful, consultative conversations to understand their...
- Maryville, TN (11 miles from Vonore, TN)
- 21 days ago
- Maryville, TN (11 miles from Vonore, TN)
- 21 days ago
Location: On site at location listed in job posting. Float Coverage Cities: Maryville, TN locations which there are 4 banking centers within the area. SUMMARY The Relationship Banker is a trusted...
Senior Small Business Relationship Banker (Farrport Branch)
- Alcoa, TN (21 miles from Vonore, TN)
- 60+ days ago
- Alcoa, TN (21 miles from Vonore, TN)
- 60+ days ago
customers with revenues up to $5MM -- acquiring new customers, and deepening existing customer relationships through checking acquisition, check card, money movement, credit card, merchant services, and lending...
Demographic Data for Vonore, TN
Moving to Vonore, TN? Find some basic demographic data about Vonore, TN below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Vonore, TN
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Vonore, TN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Commercial Banking
- Account Maintenance
- Private Banking
- Cross Selling
- Wire Transfers
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Resolution
- Business Administration
- Notary Public
- Problem Resolution
- Sales Management
- Referrals
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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