Customer Service Manager Jobs in Spring Hill, TN
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Brentwood, TN (22 miles from Spring Hill, TN)
- 15 hours ago
- Brentwood, TN (22 miles from Spring Hill, TN)
- 15 hours ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Relationship Banker II (Brentwood Way Branch)
- Brentwood, TN (22 miles from Spring Hill, TN)
- 2 days ago
- Brentwood, TN (22 miles from Spring Hill, TN)
- 2 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Senior Consumer Relationship Banker (Belle Meade Branch)
- Brentwood, TN (22 miles from Spring Hill, TN)
- 3 days ago
- Brentwood, TN (22 miles from Spring Hill, TN)
- 3 days ago
role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...
Relationship Banker I (Belle Meade Branch)
- Brentwood, TN (22 miles from Spring Hill, TN)
- 5 days ago
- Brentwood, TN (22 miles from Spring Hill, TN)
- 5 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....
Relationship Banker - Brentwood Financial Center
- Brentwood, TN (22 miles from Spring Hill, TN)
- 21 days ago
- Brentwood, TN (22 miles from Spring Hill, TN)
- 21 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker I (Harpeth Village Branch)
- Franklin, TN (12 miles from Spring Hill, TN)
- 24 days ago
- Franklin, TN (12 miles from Spring Hill, TN)
- 24 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
- Franklin, TN (12 miles from Spring Hill, TN)
- 28 days ago
- Franklin, TN (12 miles from Spring Hill, TN)
- 28 days ago
Make appropriate recommendations in the selling and cross-selling of Bank products and services. Identifies and achieves individual weekly sales/referral goals set by the Branch Manager....
- Brentwood, TN (22 miles from Spring Hill, TN)
- 30+ days ago
- Brentwood, TN (22 miles from Spring Hill, TN)
- 30+ days ago
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Its fun to work in a company where people...
Senior Small Business Relationship Banker (Franklin Murfreesboro Rd Branch)
- Franklin, TN (12 miles from Spring Hill, TN)
- 45+ days ago
- Franklin, TN (12 miles from Spring Hill, TN)
- 45+ days ago
customers with revenues up to $5MM -- acquiring new customers, and deepening existing customer relationships through checking acquisition, check card, money movement, credit card, merchant services, and lending...
Relationship Banker - Alexander Plaza Financial Center - Bilingual Spanish Required
- Franklin, TN (12 miles from Spring Hill, TN)
- 45+ days ago
- Franklin, TN (12 miles from Spring Hill, TN)
- 45+ days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Brentwood, TN (22 miles from Spring Hill, TN)
- 45+ days ago
- Brentwood, TN (22 miles from Spring Hill, TN)
- 45+ days ago
Must achieve account opening goals, partner referrals, lending and credit card goals along with completing quality Client Financial Profiles....
- Brentwood, TN (22 miles from Spring Hill, TN)
- 45+ days ago
- Brentwood, TN (22 miles from Spring Hill, TN)
- 45+ days ago
Location : Onsite at the location listed in the job posting. SUMMARY The Relationship Banker is a trusted advisor who engages clients in meaningful, consultative conversations to understand their...
- Brentwood, TN (22 miles from Spring Hill, TN)
- 90+ days ago
- Brentwood, TN (22 miles from Spring Hill, TN)
- 90+ days ago
Location : Onsite at the location listed in the job posting. SUMMARY The Relationship Banker is a trusted advisor who engages clients in meaningful, consultative conversations to understand their...
Demographic Data for Spring Hill, TN
Moving to Spring Hill, TN? Find some basic demographic data about Spring Hill, TN below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Spring Hill, TN
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Spring Hill, TN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Commercial Banking
- Account Maintenance
- Private Banking
- Cross Selling
- Wire Transfers
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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