Customer Service Manager Jobs in Collierville, TN
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Olive Branch, MS (15 miles from Collierville, TN)
- 3 days ago
- Olive Branch, MS (15 miles from Collierville, TN)
- 3 days ago
Service, sell, and cross-sell deposit accounts, loan products, insurance products, cash management services, etc. Deliver exceptional customer experience that follows Trustmarks service standards....
- Arlington, TN (14 miles from Collierville, TN)
- 3 days ago
- Arlington, TN (14 miles from Collierville, TN)
- 3 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker - Geyer Springs (New Build) - Little Rock, AR
- Collierville, TN
- 5 days ago
- Collierville, TN
- 5 days ago
Act** This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Bartlett, TN (11 miles from Collierville, TN)
- 5 days ago
- Bartlett, TN (11 miles from Collierville, TN)
- 5 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker I (Midtown Medical Branch)
- Memphis, TN (22 miles from Collierville, TN)
- 5 days ago
- Memphis, TN (22 miles from Collierville, TN)
- 5 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker II - Float
- Memphis, TN (22 miles from Collierville, TN)
- 9 days ago
- Memphis, TN (22 miles from Collierville, TN)
- 9 days ago
Identify customer needs and make the appropriate referrals through proactive sales/service efforts Service, sell, and cross-sell deposit accounts, loan products, insurance products, cash management...
- Eads, TN (6 miles from Collierville, TN)
- 10 days ago
- Eads, TN (6 miles from Collierville, TN)
- 10 days ago
Service, sell, and cross-sell deposit accounts, loan products, insurance products, cash management services, etc. Deliver exceptional customer experience that follows Trustmarks service standards....
Relationship Banker - Team Lead (Germantown Poplar)
- Germantown, TN (7 miles from Collierville, TN)
- 10 days ago
- Germantown, TN (7 miles from Collierville, TN)
- 10 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker - Memphis Market
- Memphis, TN (22 miles from Collierville, TN)
- 13 days ago
- Memphis, TN (22 miles from Collierville, TN)
- 13 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker II 2025-18506
- Olive Branch, MS (15 miles from Collierville, TN)
- 23 days ago
- Olive Branch, MS (15 miles from Collierville, TN)
- 23 days ago
Service, sell, and cross-sell deposit accounts, loan products, insurance products, cash management services, etc....
Relationship Banker II (Holiday City Branch)
- Memphis, TN (22 miles from Collierville, TN)
- 23 days ago
- Memphis, TN (22 miles from Collierville, TN)
- 23 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
- Memphis, TN (22 miles from Collierville, TN)
- 26 days ago
- Memphis, TN (22 miles from Collierville, TN)
- 26 days ago
Banker I - Floaters will travel between assigned branch locations Responsibilities Identify customer needs and make the appropriate referrals through proactive sales/service efforts Service, sell, and cross-sell...
- Olive Branch, MS (15 miles from Collierville, TN)
- 26 days ago
- Olive Branch, MS (15 miles from Collierville, TN)
- 26 days ago
Service, sell, and cross-sell deposit accounts, loan products, insurance products, cash management services, etc....
- Memphis, TN (22 miles from Collierville, TN)
- 26 days ago
- Memphis, TN (22 miles from Collierville, TN)
- 26 days ago
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Simmons Bank is a dynamic regional community...
Senior Consumer Relationship Banker (Germantown Greenline Branch)
- Germantown, TN (7 miles from Collierville, TN)
- 30+ days ago
- Germantown, TN (7 miles from Collierville, TN)
- 30+ days ago
role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...
Demographic Data for Collierville, TN
Moving to Collierville, TN? Find some basic demographic data about Collierville, TN below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Collierville, TN
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Collierville, TN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Commercial Banking
- Account Maintenance
- Wire Transfers
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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