Customer Service Manager Jobs in Collierville, TN
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker II (Marion AR Branch)
- Memphis, TN (22 miles from Collierville, TN)
- 5 hours ago
- Memphis, TN (22 miles from Collierville, TN)
- 5 hours ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Simmons Bank is a dynamic regional community...
Relationship Banker- Southwind - Memphis, TN
- Memphis, TN (22 miles from Collierville, TN)
- 6 days ago
- Memphis, TN (22 miles from Collierville, TN)
- 6 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Binghampton (New Build) - Memphis, TN
- Memphis, TN (22 miles from Collierville, TN)
- 7 days ago
- Memphis, TN (22 miles from Collierville, TN)
- 7 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker I (Kirby Parkway Branch)
- Memphis, TN (22 miles from Collierville, TN)
- 8 days ago
- Memphis, TN (22 miles from Collierville, TN)
- 8 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker or Senior Relationship Banker Uptown
- Memphis, TN (22 miles from Collierville, TN)
- 9 days ago
- Memphis, TN (22 miles from Collierville, TN)
- 9 days ago
Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....
Relationship Banker I (Riverdale Branch)
- Memphis, TN (22 miles from Collierville, TN)
- 10 days ago
- Memphis, TN (22 miles from Collierville, TN)
- 10 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
- Olive Branch, MS (15 miles from Collierville, TN)
- 15 days ago
- Olive Branch, MS (15 miles from Collierville, TN)
- 15 days ago
Overview Relationship Bankers are responsible for identifying customer needs and matching them with the appropriate bank products and services to enhance a current or prospective customers...
- Arlington, TN (14 miles from Collierville, TN)
- 15 days ago
- Arlington, TN (14 miles from Collierville, TN)
- 15 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker - Geyer Springs (New Build) - Little Rock, AR
- Collierville, TN
- 17 days ago
- Collierville, TN
- 17 days ago
banking sales, Financial services sales, Consultative relationship sales role in a related industry, with proven success in establishing new clients, deepening customer relationships and delivering...
- Bartlett, TN (11 miles from Collierville, TN)
- 17 days ago
- Bartlett, TN (11 miles from Collierville, TN)
- 17 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker I (Midtown Medical Branch)
- Memphis, TN (22 miles from Collierville, TN)
- 17 days ago
- Memphis, TN (22 miles from Collierville, TN)
- 17 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker II - Float
- Memphis, TN (22 miles from Collierville, TN)
- 21 days ago
- Memphis, TN (22 miles from Collierville, TN)
- 21 days ago
Able to learn Trustmark consumer and/or mortgage lending guidelines and process applicable loans within 2 years of employment Be able to register with the National Mortgage Licensing System and Registry...
- Eads, TN (6 miles from Collierville, TN)
- 22 days ago
- Eads, TN (6 miles from Collierville, TN)
- 22 days ago
Able to learn Trustmark consumer and/or mortgage lending guidelines and process applicable loans within 2 years of employment Be able to register with the National Mortgage Licensing System and Registry...
Relationship Banker - Team Lead (Germantown Poplar)
- Germantown, TN (7 miles from Collierville, TN)
- 22 days ago
- Germantown, TN (7 miles from Collierville, TN)
- 22 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Demographic Data for Collierville, TN
Moving to Collierville, TN? Find some basic demographic data about Collierville, TN below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Collierville, TN
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Collierville, TN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Account Maintenance
- Wire Transfers
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Retail
- Business Development
- Customer Relations
- High School Diploma
- Written Communication
- Telephone Skills
- Typing
- Reporting
- Collaboration
- Policy Development
- Coaching
- Regulations
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Sales
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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