Customer Service Manager Jobs in Brentwood, TN

A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.

Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.

1-15 of 32 Jobs

Client Service Manager

  • Nashville, TN (9 miles from Brentwood, TN)
  • 13 days ago
  • Nashville, TN (9 miles from Brentwood, TN)
  • 13 days ago

Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...

Relationship Banker II (Harding Mall Branch)

  • Nashville, TN (9 miles from Brentwood, TN)
  • 7 hours ago
  • Nashville, TN (9 miles from Brentwood, TN)
  • 7 hours ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Relationship Banker II (Sam Ridley Branch)

  • Smyrna, TN (15 miles from Brentwood, TN)
  • 8 hours ago
  • Smyrna, TN (15 miles from Brentwood, TN)
  • 8 hours ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Associate Relationship Banker - East Nashville Branch - Nashville, TN

  • Nashville, TN (9 miles from Brentwood, TN)
  • 15 hours ago
  • Nashville, TN (9 miles from Brentwood, TN)
  • 15 hours ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker I (Harpeth Village Branch)

  • Franklin, TN (14 miles from Brentwood, TN)
  • 1 day ago
  • Franklin, TN (14 miles from Brentwood, TN)
  • 1 day ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Relationship Banker II (Melrose Branch)

  • Nashville, TN (9 miles from Brentwood, TN)
  • 2 days ago
  • Nashville, TN (9 miles from Brentwood, TN)
  • 2 days ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Consultant, Account (Client Relations Manager 3PL)

  • La Vergne, TN (12 miles from Brentwood, TN)
  • 4 days ago
  • La Vergne, TN (12 miles from Brentwood, TN)
  • 4 days ago

What Account Management - Dist contributes to Cardinal Health Account Management is responsible for managing the success of the relationship with an assigned set of customers in order to achieve...

Relationship Banker - Nashville North Market - Spanish Required

  • Nashville, TN (9 miles from Brentwood, TN)
  • 4 days ago
  • Nashville, TN (9 miles from Brentwood, TN)
  • 4 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker II (Centennial Branch)

  • Nashville, TN (9 miles from Brentwood, TN)
  • 4 days ago
  • Nashville, TN (9 miles from Brentwood, TN)
  • 4 days ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Relationship Banker

  • Franklin, TN (14 miles from Brentwood, TN)
  • 5 days ago
  • Franklin, TN (14 miles from Brentwood, TN)
  • 5 days ago

Make appropriate recommendations in the selling and cross-selling of Bank products and services. Identifies and achieves individual weekly sales/referral goals set by the Branch Manager....

Relationship Banker II (Nashville Area Branches)

  • Berry Hill, TN (5 miles from Brentwood, TN)
  • 6 days ago
  • Berry Hill, TN (5 miles from Brentwood, TN)
  • 6 days ago

Relationship Banker II (Nashville Area Branches) 3.5 3.5 out of 5 stars Berry Hill, TN 37204 Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than...

Relationship Banker I (One Hundred Oaks Branch)

  • Nashville, TN (9 miles from Brentwood, TN)
  • 6 days ago
  • Nashville, TN (9 miles from Brentwood, TN)
  • 6 days ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Senior Consumer Relationship Banker (Belle Meade Branch)

  • Brentwood, TN
  • 7 days ago
  • Brentwood, TN
  • 7 days ago

role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...

Senior Consumer Relationship Banker (Belle Meade Branch)

  • Belle Meade, TN (7 miles from Brentwood, TN)
  • 7 days ago
  • Belle Meade, TN (7 miles from Brentwood, TN)
  • 7 days ago

role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...

Relationship Banker II (Nashville Area Branches)

  • Nashville, TN (9 miles from Brentwood, TN)
  • 7 days ago
  • Nashville, TN (9 miles from Brentwood, TN)
  • 7 days ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Demographic Data for Brentwood, TN

Moving to Brentwood, TN? Find some basic demographic data about Brentwood, TN below.

Local
National
61,370
2,810
Medium

Customer Service Manager Online Courses and Training Opportunities

iHireBanking curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Trailhead
Team Engagement for Customer Service Managers
Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...
edX
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Udemy
Customer Service Career Guide: From Agent to Manager
This course walks you through every stage of the support career path - from entry-level agent to team lead and manager. You'll learn the core responsibilities, required soft skills, and...
Register to search for more online courses. >>>

Salary for Customer Service Manager Jobs in Brentwood, TN

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireBanking research efforts.
Licensing / Certification

Required or preferred licenses and certifications for Customer Service Manager positions.

Highest Education Level

Customer Service Managers in Brentwood, TN offer the following education background
Bachelor's Degree
35.2%
High School or GED
23.5%
Associate's Degree
14.6%
Master's Degree
11.9%
Vocational Degree or Certification
11.1%
Some College
2.0%
Doctorate Degree
0.8%
Some High School
0.7%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Managers in Brentwood, TN
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Manager position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

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