Customer Service Manager Jobs in Brentwood, TN
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Relationship Banker I (Belle Meade Branch)
- Nashville, TN (9 miles from Brentwood, TN)
- 8 hours ago
- Nashville, TN (9 miles from Brentwood, TN)
- 8 hours ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker I (Smyrna S Lowry St Branch)
- Smyrna, TN (15 miles from Brentwood, TN)
- 19 hours ago
- Smyrna, TN (15 miles from Brentwood, TN)
- 19 hours ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker II (One Hundred Oaks Branch)
- Nashville, TN (9 miles from Brentwood, TN)
- 1 day ago
- Nashville, TN (9 miles from Brentwood, TN)
- 1 day ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker II (Franklin KY Branch)
- Franklin, TN (14 miles from Brentwood, TN)
- 1 day ago
- Franklin, TN (14 miles from Brentwood, TN)
- 1 day ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker II (Harpeth Village Branch)
- Franklin, TN (14 miles from Brentwood, TN)
- 1 day ago
- Franklin, TN (14 miles from Brentwood, TN)
- 1 day ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker II Goodlettsville Branch)
- Goodlettsville, TN (20 miles from Brentwood, TN)
- 2 days ago
- Goodlettsville, TN (20 miles from Brentwood, TN)
- 2 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker I (Goodlettsville TN Branch)
- Goodlettsville, TN (20 miles from Brentwood, TN)
- 4 days ago
- Goodlettsville, TN (20 miles from Brentwood, TN)
- 4 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker I (Rivergate Branch)
- Nashville, TN (9 miles from Brentwood, TN)
- 4 days ago
- Nashville, TN (9 miles from Brentwood, TN)
- 4 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker I (East Nashville Branch)
- Nashville, TN (9 miles from Brentwood, TN)
- 5 days ago
- Nashville, TN (9 miles from Brentwood, TN)
- 5 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker I (Goodlettsville Branch)
- Goodlettsville, TN (20 miles from Brentwood, TN)
- 6 days ago
- Goodlettsville, TN (20 miles from Brentwood, TN)
- 6 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
- Hendersonville, TN (23 miles from Brentwood, TN)
- 7 days ago
- Hendersonville, TN (23 miles from Brentwood, TN)
- 7 days ago
Location : Onsite at the location listed in the job posting. SUMMARY The Relationship Banker is a trusted advisor who engages clients in meaningful, consultative conversations to understand their...
Commercial Deposit Relationship Banker I
- Mount Juliet, TN (22 miles from Brentwood, TN)
- 8 days ago
- Mount Juliet, TN (22 miles from Brentwood, TN)
- 8 days ago
Participation in community events Other duties as assigned Job Requirements and Qualifications: High School diploma or GED 2 years of retail banking experience preferred Ability to work in a fast-paced...
Relationship Banker II (Donelson Lebanon Rd Branch)
- Nashville, TN (9 miles from Brentwood, TN)
- 8 days ago
- Nashville, TN (9 miles from Brentwood, TN)
- 8 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker II (Bellevue Branch)
- Nashville, TN (9 miles from Brentwood, TN)
- 9 days ago
- Nashville, TN (9 miles from Brentwood, TN)
- 9 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Demographic Data for Brentwood, TN
Moving to Brentwood, TN? Find some basic demographic data about Brentwood, TN below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Brentwood, TN
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Brentwood, TN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Lending
- BSA
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Wealth Management
- Internal Control
- Client Services
- Customer Retention
- Cash Handling
- Resolution
- Notary Public
- Problem Resolution
- Business Administration
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Finance
- Relationship Management
- Business Development
- Customer Relations
- High School Diploma
- Retail
- Written Communication
- Telephone Skills
- Typing
- Bachelor's Degree
- Coaching
- Reporting
- Regulations
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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