Customer Service Manager Jobs in Fort Mill, SC
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Client Service Manager, Wireless
- Charlotte, NC (14 miles from Fort Mill, SC)
- 11 hours ago
- Charlotte, NC (14 miles from Fort Mill, SC)
- 11 hours ago
Position Title: Client Service Manager (P3) Company Summary Crown Castle is the nation's largest provider of shared communications infrastructure: towers, small cells and fiber. It all works...
- Gastonia, NC (19 miles from Fort Mill, SC)
- 1 day ago
- Gastonia, NC (19 miles from Fort Mill, SC)
- 1 day ago
Location: Onsite at the location listed in the job posting. Schedule: Monday through Friday, 9:00AM- 5:00PM SUMMARY The Relationship Banker is a trusted advisor who engages clients in meaningful,...
Relationship Banker I Part Time 30 Hours (Eastover Branch)
- Charlotte, NC (14 miles from Fort Mill, SC)
- 2 days ago
- Charlotte, NC (14 miles from Fort Mill, SC)
- 2 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Assc Dir-Customer Success Manager-KYC Compliance/Banking
- Charlotte, NC (14 miles from Fort Mill, SC)
- 7 days ago
- Charlotte, NC (14 miles from Fort Mill, SC)
- 7 days ago
At Moody's, we unite the brightest minds to turn today's risks into tomorrow's opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they...
Relationship Banker I (Eastover Branch)
- Charlotte, NC (14 miles from Fort Mill, SC)
- 14 days ago
- Charlotte, NC (14 miles from Fort Mill, SC)
- 14 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Floating Senior Relationship Banker
- Charlotte, NC (14 miles from Fort Mill, SC)
- 22 days ago
- Charlotte, NC (14 miles from Fort Mill, SC)
- 22 days ago
banking customers....
Senior Consumer Relationship Banker (Cornelius Branch)
- Charlotte, NC (14 miles from Fort Mill, SC)
- 30+ days ago
- Charlotte, NC (14 miles from Fort Mill, SC)
- 30+ days ago
role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth opportunities, investments, lending...
Roving Relationship Banker - Charlotte
- Charlotte, NC (14 miles from Fort Mill, SC)
- 30+ days ago
- Charlotte, NC (14 miles from Fort Mill, SC)
- 30+ days ago
This position performs tasks related to all facets of the Branch, which includes processing teller transactions, lending, account opening and account maintenance, opening savings & investment products...
Relationship Banker or Senior Relationship Banker - University
- Charlotte, NC (14 miles from Fort Mill, SC)
- 45+ days ago
- Charlotte, NC (14 miles from Fort Mill, SC)
- 45+ days ago
Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....
Financial Relationship Banker- South End Kingston, NC
- Charlotte, NC (14 miles from Fort Mill, SC)
- 60+ days ago
- Charlotte, NC (14 miles from Fort Mill, SC)
- 60+ days ago
Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills....
Remote WorkSenior Technical Director, Client Relations Manager/Office Lead
- Charlotte, NC (14 miles from Fort Mill, SC)
- 90+ days ago
- Charlotte, NC (14 miles from Fort Mill, SC)
- 90+ days ago
This Opportunity WSP is currently initiating a search for a Senior Technical Director, Client Relations Manager/Office Lead in our Charlotte, NC office. This role provides leadership within our...
Demographic Data for Fort Mill, SC
Moving to Fort Mill, SC? Find some basic demographic data about Fort Mill, SC below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Fort Mill, SC
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Fort Mill, SC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Account Maintenance
- Private Banking
- Wire Transfers
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Retail
- Business Development
- High School Diploma
- Customer Relations
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Sales
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Decide Between Investment Banking and Commercial Banking
Many finance professionals begin the career planning phase by taking some time to figure out whether they want to pursue commercial banking or investment banking. While both career paths can reap great rewards, each comes with a different set of responsibilities and skills. Here is a breakdown of some of the factors that separate careers in investment and commercial banking to consider.
Read article »
Career Spotlight: Personal Banker
What does a personal banker do? Is a personal banker salary rewarding? Get answers to these questions and more in our guide to personal banker careers.
Read article »