Customer Service Manager Jobs in Fort Mill, SC

A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.

Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.

1-15 of 16 Jobs

Relationship Banker - (New Build) Farmington Ridge Pkwy - Cabarrus, NC

Charlotte, NC (14 miles from Fort Mill, SC)
1 day ago

Charlotte, NC (14 miles from Fort Mill, SC)
1 day ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker I

Belmont, NC (12 miles from Fort Mill, SC)
2 days ago

Belmont, NC (12 miles from Fort Mill, SC)
2 days ago

SUMMARY: The Relationship Banker I is responsible for conducting teller transactions and cash vault transactions in an accurate and timely manner. The incumbent is also responsible for providing...

Client Service Manager - Network

Charlotte, NC (14 miles from Fort Mill, SC)
3 days ago

Charlotte, NC (14 miles from Fort Mill, SC)
3 days ago

Position Title: Client Service Manager, Network (P3) Company Summary Crown Castle is the nation's largest provider of shared communications infrastructure: towers, small cells and fiber. It all...

Financial Relationship Banker- South End Kingston, NC

Charlotte, NC (14 miles from Fort Mill, SC)
10 days ago

Charlotte, NC (14 miles from Fort Mill, SC)
10 days ago

Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills....

Remote Work

Relationship Banker or Senior Relationship Banker - Union Road

Gastonia, NC (19 miles from Fort Mill, SC)
11 days ago

Gastonia, NC (19 miles from Fort Mill, SC)
11 days ago

Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....

Relationship Banker

Pineville, NC (5 miles from Fort Mill, SC)
15 days ago

Pineville, NC (5 miles from Fort Mill, SC)
15 days ago

Prior retail banking experience preferred. Prior customer service experience preferred....

Relationship Banker II (Charlotte Uptown Branch)

Charlotte, NC (14 miles from Fort Mill, SC)
17 days ago

Charlotte, NC (14 miles from Fort Mill, SC)
17 days ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Relationship Banker or Senior Relationship Banker - Fort Mill

Fort Mill, SC
19 days ago

Fort Mill, SC
19 days ago

Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....

Relationship Banker - Matthews

Matthews, NC (17 miles from Fort Mill, SC)
20 days ago

Matthews, NC (17 miles from Fort Mill, SC)
20 days ago

This position performs tasks related to all facets of the Branch, which includes processing teller transactions, lending, account opening and account maintenance, opening savings & investment products...

Relationship Banker - Charlotte South - Rock Hill Market, Rock Hill, SC Area

Rock Hill, SC (11 miles from Fort Mill, SC)
21 days ago

Rock Hill, SC (11 miles from Fort Mill, SC)
21 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Senior Relationship Banker

Charlotte, NC (14 miles from Fort Mill, SC)
23 days ago

Charlotte, NC (14 miles from Fort Mill, SC)
23 days ago

Location : Onsite at the location listed in the job posting. SUMMARY The Relationship Banker is a trusted advisor who engages clients in meaningful, consultative conversations to understand their...

Relationship Banker II (Ayrsley Branch)

Charlotte, NC (14 miles from Fort Mill, SC)
24 days ago

Charlotte, NC (14 miles from Fort Mill, SC)
24 days ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Relationship Banker II (Cornelius Branch)

Charlotte, NC (14 miles from Fort Mill, SC)
27 days ago

Charlotte, NC (14 miles from Fort Mill, SC)
27 days ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Senior Technical Director, Client Relations Manager/Office Lead

Charlotte, NC (14 miles from Fort Mill, SC)
29 days ago

Charlotte, NC (14 miles from Fort Mill, SC)
29 days ago

Develop extensive high-level business contacts and client base for providing high level civil engineering services including identifying additional business development opportunities, and cross-selling...

Relationship Banker - Charlotte South - Rock Hill Market - Matthews Area

Pineville, NC (5 miles from Fort Mill, SC)
30+ days ago

Pineville, NC (5 miles from Fort Mill, SC)
30+ days ago

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Demographic Data for Fort Mill, SC

Moving to Fort Mill, SC? Find some basic demographic data about Fort Mill, SC below.

Median Age

Average Household Income

Home Value vs Household Income in Fort Mill, SC

Local

National

Total Population

114,477

Number of Businesses

2,398

City Size

Medium/Lg

Customer Service Manager Online Courses and Training Opportunities

iHireBanking curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Team Engagement for Customer Service Managers

Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...

Service Etiquette in Financial Services

Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...

Customer service

None IBM SkillsBuild is a free education program focused on underrepresented communities that helps adult learners, high school and university students, and faculty develop valuable new skills and...

Salary for Customer Service Manager Jobs in Fort Mill, SC

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireBanking research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Customer Service Manager positions.

Highest Education Level

Customer Service Managers in Fort Mill, SC offer the following education background

Bachelor's Degree

35.2%

High School or GED

23.5%

Associate's Degree

14.7%

Master's Degree

11.9%

Vocational Degree or Certification

11.1%

Some College

2.0%

Doctorate Degree

0.8%

Some High School

0.7%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Customer Service Managers in Fort Mill, SC

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Manager position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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