Customer Service Manager Jobs in Providence, RI

A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.

Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.

1-15 of 20 Jobs

Retail Relationship Banker

  • Barrington, RI (7 miles from Providence, RI)
  • 12 hours ago
  • Barrington, RI (7 miles from Providence, RI)
  • 12 hours ago

Application Deadline: 07/30/2025 Address: 333 N Northwest Highway Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....

Float Relationship Banker Whitinsville, MA, US YesterdayRegular Full-Time

  • Northbridge, MA (24 miles from Providence, RI)
  • 2 days ago
  • Northbridge, MA (24 miles from Providence, RI)
  • 2 days ago

Previous experience retail banking preferred. Must have strong verbal, written, math, customer service, sales, PC and operational skills....

Client Support Manager I

  • Providence, RI
  • 3 days ago
  • Providence, RI
  • 3 days ago

About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and...

Relationship Banker

  • Warwick, RI (8 miles from Providence, RI)
  • 4 days ago
  • Warwick, RI (8 miles from Providence, RI)
  • 4 days ago

Provides a best-in-class customer experience by accurately processing transactions and new account openings in a timely and professional manner....

Relationship Banker I Milford South Main Branch

  • Milford, MA (23 miles from Providence, RI)
  • 5 days ago
  • Milford, MA (23 miles from Providence, RI)
  • 5 days ago

Proactively cross-sell bank deposit and loan products and services to existing and new customers by utilizing a needs-based consultative approach....

Relationship Banker

  • Middletown, RI (22 miles from Providence, RI)
  • 5 days ago
  • Middletown, RI (22 miles from Providence, RI)
  • 5 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker, Seekonk, MA

  • Seekonk, MA (4 miles from Providence, RI)
  • 6 days ago
  • Seekonk, MA (4 miles from Providence, RI)
  • 6 days ago

(OR) 12+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening...

Relationship Banker- Warwick

  • Warwick, RI (8 miles from Providence, RI)
  • 7 days ago
  • Warwick, RI (8 miles from Providence, RI)
  • 7 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker- Barrington

  • Barrington, RI (7 miles from Providence, RI)
  • 11 days ago
  • Barrington, RI (7 miles from Providence, RI)
  • 11 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Director/Senior, Client Service Manager - Non Qualified Deferred Compensation

  • Smithfield, RI (8 miles from Providence, RI)
  • 12 days ago
  • Smithfield, RI (8 miles from Providence, RI)
  • 12 days ago

Salary Not Available Position range in Rhode Island $74k - $170k Per Year Director/Senior, Client Service Manager - Non Qualified Deferred Compensation Fidelity Investments Occupation: Chief...

Consumer and Business Banking Senior Relationship Banker, Providence, RI

  • Providence, RI
  • 17 days ago
  • Providence, RI
  • 17 days ago

Strong financial acumen with a general knowledge of consumer and small business products, and lending. Proven track record in sales and cross-selling products and services....

Banking Center Relationship Banker 1

  • Middletown, RI (22 miles from Providence, RI)
  • 20 days ago
  • Middletown, RI (22 miles from Providence, RI)
  • 20 days ago

Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions Support segmentation strategy by implementing sales, retention, and other bank initiatives...

Relationship Banker - Framingham, MA area

  • Milford, MA (23 miles from Providence, RI)
  • 24 days ago
  • Milford, MA (23 miles from Providence, RI)
  • 24 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker, Financial District, Providence, RI

  • Providence, RI
  • 26 days ago
  • Providence, RI
  • 26 days ago

(OR) 12+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening...

Relationship Banker II (Swansea Branch)

  • Swansea, MA (10 miles from Providence, RI)
  • 26 days ago
  • Swansea, MA (10 miles from Providence, RI)
  • 26 days ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Demographic Data for Providence, RI

Moving to Providence, RI? Find some basic demographic data about Providence, RI below.


Local
National
219,016
5,676
Large

Customer Service Manager Online Courses and Training Opportunities

iHireBanking curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Team Engagement for Customer Service Managers
Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...
Customer Service Career Guide: From Agent to Manager
This course walks you through every stage of the support career path - from entry-level agent to team lead and manager. You'll learn the core responsibilities, required soft skills, and...
Customer Services
Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...

Salary for Customer Service Manager Jobs in Providence, RI

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireBanking research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Customer Service Manager positions.



Highest Education Level

Customer Service Managers in Providence, RI offer the following education background
Bachelor's Degree
35.3%
High School or GED
23.5%
Associate's Degree
14.6%
Master's Degree
11.9%
Vocational Degree or Certification
11.1%
Some College
2.0%
Doctorate Degree
0.8%
Some High School
0.7%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Managers in Providence, RI
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%



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