Customer Service Manager Jobs in North Kingstown, RI
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Senior/Director, Client Service Manager
- Smithfield, RI (22 miles from North Kingstown, RI)
- 2 days ago
- Smithfield, RI (22 miles from North Kingstown, RI)
- 2 days ago
Senior/Director, Client Service Manager The Role You will be the primary Fidelity client service contact for Defined Contribution (e.g., Qualified, Non-Qualified) and Workplace Benefits for some...
- Cranston, RI (14 miles from North Kingstown, RI)
- 5 days ago
- Cranston, RI (14 miles from North Kingstown, RI)
- 5 days ago
Provides a best-in-class customer experience by accurately processing transactions and new account openings in a timely and professional manner....
Relationship Banker - Bald Hill Financial Center
- Warwick, RI (8 miles from North Kingstown, RI)
- 7 days ago
- Warwick, RI (8 miles from North Kingstown, RI)
- 7 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Barrington, RI (12 miles from North Kingstown, RI)
- 9 days ago
- Barrington, RI (12 miles from North Kingstown, RI)
- 9 days ago
Application Deadline: 07/30/2025 Address: 333 N Northwest Highway Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
- Middletown, RI (10 miles from North Kingstown, RI)
- 14 days ago
- Middletown, RI (10 miles from North Kingstown, RI)
- 14 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker, Seekonk, MA
- Seekonk, MA (18 miles from North Kingstown, RI)
- 15 days ago
- Seekonk, MA (18 miles from North Kingstown, RI)
- 15 days ago
(OR) 12+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening...
Relationship Banker- Barrington
- Barrington, RI (12 miles from North Kingstown, RI)
- 20 days ago
- Barrington, RI (12 miles from North Kingstown, RI)
- 20 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Consumer and Business Banking Senior Relationship Banker, Providence, RI
- Providence, RI (16 miles from North Kingstown, RI)
- 26 days ago
- Providence, RI (16 miles from North Kingstown, RI)
- 26 days ago
Strong financial acumen with a general knowledge of consumer and small business products, and lending. Proven track record in sales and cross-selling products and services....
Banking Center Relationship Banker 1
- Middletown, RI (10 miles from North Kingstown, RI)
- 29 days ago
- Middletown, RI (10 miles from North Kingstown, RI)
- 29 days ago
Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions Support segmentation strategy by implementing sales, retention, and other bank initiatives...
Relationship Banker II (Swansea Branch)
- Swansea, MA (16 miles from North Kingstown, RI)
- 30+ days ago
- Swansea, MA (16 miles from North Kingstown, RI)
- 30+ days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Director/Senior, Client Service Manager
- Smithfield, RI (22 miles from North Kingstown, RI)
- 30+ days ago
- Smithfield, RI (22 miles from North Kingstown, RI)
- 30+ days ago
Senior/Director, Client Service Manager ****Please Note: The hiring manager will be hiring at a Senior OR Director level based on candidate experience*** The Role You will be the primary Fidelity...
Relationship Banker - Part Time
- Warwick, RI (8 miles from North Kingstown, RI)
- 60+ days ago
- Warwick, RI (8 miles from North Kingstown, RI)
- 60+ days ago
Process all transactions including basic teller processing as well as new account opening, loan origination and closings, general maintenance and cross-business referrals....
Demographic Data for North Kingstown, RI
Moving to North Kingstown, RI? Find some basic demographic data about North Kingstown, RI below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in North Kingstown, RI
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in North Kingstown, RI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Account Maintenance
- Private Banking
- Wire Transfers
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Retail
- Business Development
- High School Diploma
- Customer Relations
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Sales
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Decide Between Investment Banking and Commercial Banking
Many finance professionals begin the career planning phase by taking some time to figure out whether they want to pursue commercial banking or investment banking. While both career paths can reap great rewards, each comes with a different set of responsibilities and skills. Here is a breakdown of some of the factors that separate careers in investment and commercial banking to consider.
Read article »
Career Spotlight: Personal Banker
What does a personal banker do? Is a personal banker salary rewarding? Get answers to these questions and more in our guide to personal banker careers.
Read article »