Customer Service Manager Jobs in Newport, RI
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker, Financial District, Providence, RI
- Providence, RI (23 miles from Newport, RI)
- 3 days ago
- Providence, RI (23 miles from Newport, RI)
- 3 days ago
(OR) 12+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening...
Relationship Banker II (Swansea Branch)
- Swansea, MA (19 miles from Newport, RI)
- 3 days ago
- Swansea, MA (19 miles from Newport, RI)
- 3 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker - Bald Hill Financial Center
- Warwick, RI (16 miles from Newport, RI)
- 6 days ago
- Warwick, RI (16 miles from Newport, RI)
- 6 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker - South Angell
- Providence, RI (23 miles from Newport, RI)
- 15 days ago
- Providence, RI (23 miles from Newport, RI)
- 15 days ago
Overview Offering new and exciting career opportunities, BankNewport is committed to providing our employees the resource and guidance to develop careers that are challenging and rewarding. So if...
Banking Center Relationship Banker 1
- New Bedford, MA (22 miles from Newport, RI)
- 20 days ago
- New Bedford, MA (22 miles from Newport, RI)
- 20 days ago
Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions Support segmentation strategy by implementing sales, retention, and other bank initiatives...
Banking Center Relationship Banker 1
- South Dartmouth, MA (18 miles from Newport, RI)
- 23 days ago
- South Dartmouth, MA (18 miles from Newport, RI)
- 23 days ago
Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions Support segmentation strategy by implementing sales, retention, and other bank initiatives...
Relationship Banker - Kennedy Plaza Financial Center
- Providence, RI (23 miles from Newport, RI)
- 26 days ago
- Providence, RI (23 miles from Newport, RI)
- 26 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Providence, RI (23 miles from Newport, RI)
- 30+ days ago
- Providence, RI (23 miles from Newport, RI)
- 30+ days ago
Required Qualifications: 3-5 years of retail banking or retail experience. Strong attention to detail and the ability to multi-task and balance multiple priorities....
Relationship Banker - Part Time
- Warwick, RI (16 miles from Newport, RI)
- 30+ days ago
- Warwick, RI (16 miles from Newport, RI)
- 30+ days ago
Required Qualifications: 3-5 years of retail banking or retail experience. Strong attention to detail and the ability to multi-task and balance multiple priorities....
- Tiverton, RI (11 miles from Newport, RI)
- 30+ days ago
- Tiverton, RI (11 miles from Newport, RI)
- 30+ days ago
Overview Offering new and exciting career opportunities, BankNewport is committed to providing our employees the resource and guidance to develop careers that are challenging and rewarding. So if...
Demographic Data for Newport, RI
Moving to Newport, RI? Find some basic demographic data about Newport, RI below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Newport, RI
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Newport, RI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Lending
- BSA
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Treasury Management
- Financial Services
- Wealth Management
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Business Administration
- Problem Resolution
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Relationship Management
- Finance
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Coaching
- Microsoft PowerPoint
- Regulations
- Reporting
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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