Customer Service Manager Jobs in Middletown, RI
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Tiverton, RI (8 miles from Middletown, RI)
- 4 hours ago
- Tiverton, RI (8 miles from Middletown, RI)
- 4 hours ago
Overview Offering new and exciting career opportunities, BankNewport is committed to providing our employees the resource and guidance to develop careers that are challenging and rewarding. So if...
Relationship Banker, Barrington, RI
- Barrington, RI (15 miles from Middletown, RI)
- 1 day ago
- Barrington, RI (15 miles from Middletown, RI)
- 1 day ago
Relationship Banker, Barrington, RICountry: United States of America Your Journey Starts Here: Santander is a global leader and innovator in the financial services industry. We believe that our...
Banking Center Relationship Banker 1
- Cranston, RI (19 miles from Middletown, RI)
- 2 days ago
- Cranston, RI (19 miles from Middletown, RI)
- 2 days ago
Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions Support segmentation strategy by implementing sales, retention, and other bank initiatives...
Relationship Banker- New Bedford
- New Bedford, MA (18 miles from Middletown, RI)
- 8 days ago
- New Bedford, MA (18 miles from Middletown, RI)
- 8 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
/18935/5699ebbb-c8f6-4aa9-a39d-41c6e1ab0e38.png&z=8&s=BNK&ih_t=5%2F1%2F2025+1%3A24%3A05+PM&utm_medium=internal%20referrer&utm_campaign=internal-ihire-resume-writing&utm_content=ihire&utm_term=sf_serp_searchresults_position_5&dt=Desktop)
- Barrington, RI (15 miles from Middletown, RI)
- 12 days ago
- Barrington, RI (15 miles from Middletown, RI)
- 12 days ago
Application Deadline: 05/29/2025 Address: 333 N Northwest Highway Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
Relationship Banker - East Greenwich Financial Center
- East Greenwich, RI (13 miles from Middletown, RI)
- 15 days ago
- East Greenwich, RI (13 miles from Middletown, RI)
- 15 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Providence, RI (22 miles from Middletown, RI)
- 19 days ago
- Providence, RI (22 miles from Middletown, RI)
- 19 days ago
Overview Offering new and exciting career opportunities, BankNewport is committed to providing our employees the resource and guidance to develop careers that are challenging and rewarding. So if...
- Johnston, RI (24 miles from Middletown, RI)
- 27 days ago
- Johnston, RI (24 miles from Middletown, RI)
- 27 days ago
Overview Offering new and exciting career opportunities, BankNewport is committed to providing our employees the resource and guidance to develop careers that are challenging and rewarding. So if...
Relationship Banker-Portsmouth
- Portsmouth, RI (4 miles from Middletown, RI)
- 27 days ago
- Portsmouth, RI (4 miles from Middletown, RI)
- 27 days ago
Overview Offering new and exciting career opportunities, BankNewport is committed to providing our employees the resource and guidance to develop careers that are challenging and rewarding. So if...
Senior Small Business Relationship Banker (Swansea Branch)
- Swansea, MA (16 miles from Middletown, RI)
- 28 days ago
- Swansea, MA (16 miles from Middletown, RI)
- 28 days ago
customers with revenues up to $5MM -- acquiring new customers, and deepening existing customer relationships through checking acquisition, check card, money movement, credit card, merchant services, and lending...
Client Service Manager (Hybrid)
- South Dartmouth, MA (15 miles from Middletown, RI)
- 30+ days ago
- South Dartmouth, MA (15 miles from Middletown, RI)
- 30+ days ago
About FBinsure, A Division of Patriot Growth Insurance Services : FBinsure is a leader in providing insurance and risk solutions for our clients. Our mission, through the professionalism,...
Relationship Banker - Middletown Financial Center
- Middletown, RI
- 45+ days ago
- Middletown, RI
- 45+ days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Demographic Data for Middletown, RI
Moving to Middletown, RI? Find some basic demographic data about Middletown, RI below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Middletown, RI
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Middletown, RI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Lending
- BSA
- Account Maintenance
- Know Your Customer
- Private Banking
- Cross Selling
- Mortgage Processing
- Treasury Management
- Financial Services
- Wealth Management
- Client Services
- Customer Retention
- Cash Handling
- Notary Public
- Resolution
- Business Administration
- Problem Resolution
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Finance
- Relationship Management
- Business Development
- Customer Relations
- High School Diploma
- Listening
- Retail
- Written Communication
- Telephone Skills
- Typing
- Bachelor's Degree
- Coaching
- Reporting
- Regulations
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Decide Between Investment Banking and Commercial Banking
Many finance professionals begin the career planning phase by taking some time to figure out whether they want to pursue commercial banking or investment banking. While both career paths can reap great rewards, each comes with a different set of responsibilities and skills. Here is a breakdown of some of the factors that separate careers in investment and commercial banking to consider.
Read article »
Career Spotlight: Personal Banker
What does a personal banker do? Is a personal banker salary rewarding? Get answers to these questions and more in our guide to personal banker careers.
Read article »