Customer Service Manager Jobs in East Providence, RI
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Banking Center Relationship Banker 1
- Barrington, RI (5 miles from East Providence, RI)
- 18 hours ago
- Barrington, RI (5 miles from East Providence, RI)
- 18 hours ago
Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions Support segmentation strategy by implementing sales, retention, and other bank initiatives...
Relationship Banker I (Swansea)
- Swansea, MA (7 miles from East Providence, RI)
- 1 day ago
- Swansea, MA (7 miles from East Providence, RI)
- 1 day ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
- Taunton, MA (14 miles from East Providence, RI)
- 1 day ago
- Taunton, MA (14 miles from East Providence, RI)
- 1 day ago
Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions Expected to achieve/ exceed both individual and team goals in sales, service, and operations...
Senior/Director, Client Service Manager
- Smithfield, RI (10 miles from East Providence, RI)
- 4 days ago
- Smithfield, RI (10 miles from East Providence, RI)
- 4 days ago
Senior/Director, Client Service Manager The Role You will be the primary Fidelity client service contact for Defined Contribution (e.g., Qualified, Non-Qualified) and Workplace Benefits for some...
- Cranston, RI (2 miles from East Providence, RI)
- 7 days ago
- Cranston, RI (2 miles from East Providence, RI)
- 7 days ago
Provides a best-in-class customer experience by accurately processing transactions and new account openings in a timely and professional manner....
- Barrington, RI (5 miles from East Providence, RI)
- 11 days ago
- Barrington, RI (5 miles from East Providence, RI)
- 11 days ago
Application Deadline: 07/30/2025 Address: 333 N Northwest Highway Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
- Middletown, RI (20 miles from East Providence, RI)
- 16 days ago
- Middletown, RI (20 miles from East Providence, RI)
- 16 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker, Seekonk, MA
- Seekonk, MA (3 miles from East Providence, RI)
- 17 days ago
- Seekonk, MA (3 miles from East Providence, RI)
- 17 days ago
(OR) 12+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening...
Consumer and Business Banking Senior Relationship Banker, Providence, RI
- Providence, RI (2 miles from East Providence, RI)
- 28 days ago
- Providence, RI (2 miles from East Providence, RI)
- 28 days ago
Strong financial acumen with a general knowledge of consumer and small business products, and lending. Proven track record in sales and cross-selling products and services....
Director/Senior, Client Service Manager
- Smithfield, RI (10 miles from East Providence, RI)
- 30+ days ago
- Smithfield, RI (10 miles from East Providence, RI)
- 30+ days ago
Senior/Director, Client Service Manager ****Please Note: The hiring manager will be hiring at a Senior OR Director level based on candidate experience*** The Role You will be the primary Fidelity...
Relationship Banker - Part Time
- Warwick, RI (8 miles from East Providence, RI)
- 60+ days ago
- Warwick, RI (8 miles from East Providence, RI)
- 60+ days ago
Process all transactions including basic teller processing as well as new account opening, loan origination and closings, general maintenance and cross-business referrals....
Client Service Manager (Hybrid)
- Cumberland, RI (10 miles from East Providence, RI)
- 90+ days ago
- Cumberland, RI (10 miles from East Providence, RI)
- 90+ days ago
About FBinsure, A Division of Patriot Growth Insurance Services : FBinsure is a leader in providing insurance and risk solutions for our clients. Our mission, through the professionalism,...
Demographic Data for East Providence, RI
Moving to East Providence, RI? Find some basic demographic data about East Providence, RI below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in East Providence, RI
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in East Providence, RI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Account Maintenance
- Wire Transfers
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Retail
- Business Development
- High School Diploma
- Customer Relations
- Written Communication
- Telephone Skills
- Typing
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Sales
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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