Customer Service Manager Jobs in Cumberland, RI
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Director/Senior, Client Service Manager
- Smithfield, RI (6 miles from Cumberland, RI)
- 23 hours ago
- Smithfield, RI (6 miles from Cumberland, RI)
- 23 hours ago
The RoleYou will be the primary Fidelity client service contact for Defined Contribution and emerging Workplace products for some of Fidelity's largest institutional clients. As the main contact,...
Relationship Banker - Framingham, MA area
- Ashland, MA (21 miles from Cumberland, RI)
- 5 days ago
- Ashland, MA (21 miles from Cumberland, RI)
- 5 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Barrington, RI (15 miles from Cumberland, RI)
- 6 days ago
- Barrington, RI (15 miles from Cumberland, RI)
- 6 days ago
Application Deadline: 05/29/2025 Address: 333 N Northwest Highway Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects....
Banking Center Relationship Banker 1
- Fall River, MA (22 miles from Cumberland, RI)
- 8 days ago
- Fall River, MA (22 miles from Cumberland, RI)
- 8 days ago
Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions Support segmentation strategy by implementing sales, retention, and other bank initiatives...
Banking Center Relationship Banker 1
- Riverside, RI (13 miles from Cumberland, RI)
- 9 days ago
- Riverside, RI (13 miles from Cumberland, RI)
- 9 days ago
Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions Support segmentation strategy by implementing sales, retention, and other bank initiatives...
Relationship Banker - East Greenwich Financial Center
- East Greenwich, RI (21 miles from Cumberland, RI)
- 9 days ago
- East Greenwich, RI (21 miles from Cumberland, RI)
- 9 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Providence, RI (9 miles from Cumberland, RI)
- 13 days ago
- Providence, RI (9 miles from Cumberland, RI)
- 13 days ago
Overview Offering new and exciting career opportunities, BankNewport is committed to providing our employees the resource and guidance to develop careers that are challenging and rewarding. So if...
About FBinsure, A Division of Patriot Growth Insurance Services : FBinsure is a leader in providing insurance and risk solutions for our clients. Our mission, through the professionalism,...
- Avon, MA (23 miles from Cumberland, RI)
- 16 days ago
- Avon, MA (23 miles from Cumberland, RI)
- 16 days ago
Apply Req ID: Req1441857 Date posted 04/07/2025 Relationship Banker, Avon, CT Avon, United States of America Santander is one of the largest banks in the world, and one of the top banks in the...
Relationship Banker, Middleboro, MA
- Taunton, MA (16 miles from Cumberland, RI)
- 19 days ago
- Taunton, MA (16 miles from Cumberland, RI)
- 19 days ago
Relationship Banker, Middleboro, MA Country: United States of America USA Job Family Description: Identifies and pursues new sales prospects within existing or untapped markets. Gathers market...
- Johnston, RI (9 miles from Cumberland, RI)
- 21 days ago
- Johnston, RI (9 miles from Cumberland, RI)
- 21 days ago
Overview Offering new and exciting career opportunities, BankNewport is committed to providing our employees the resource and guidance to develop careers that are challenging and rewarding. So if...
Senior Small Business Relationship Banker (Swansea Branch)
- Swansea, MA (17 miles from Cumberland, RI)
- 21 days ago
- Swansea, MA (17 miles from Cumberland, RI)
- 21 days ago
customers with revenues up to $5MM -- acquiring new customers, and deepening existing customer relationships through checking acquisition, check card, money movement, credit card, merchant services, and lending...
Relationship Banker- South Shore - Southeast MA
- Mansfield, MA (11 miles from Cumberland, RI)
- 23 days ago
- Mansfield, MA (11 miles from Cumberland, RI)
- 23 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Banking Center Relationship Banker 2
- Warwick, RI (17 miles from Cumberland, RI)
- 45+ days ago
- Warwick, RI (17 miles from Cumberland, RI)
- 45+ days ago
Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions as needed....
Relationship Banker- Brockton/Stoughton/Canton Area
- Stoughton, MA (20 miles from Cumberland, RI)
- 30+ days ago
- Stoughton, MA (20 miles from Cumberland, RI)
- 30+ days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Demographic Data for Cumberland, RI
Moving to Cumberland, RI? Find some basic demographic data about Cumberland, RI below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Cumberland, RI
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Cumberland, RI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Lending
- BSA
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Wire Transfers
- Financial Services
- Internal Control
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Problem Resolution
- Business Administration
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Relationship Management
- Finance
- Business Development
- Customer Relations
- High School Diploma
- Retail
- Written Communication
- Telephone Skills
- Typing
- Bachelor's Degree
- Coaching
- Reporting
- Regulations
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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