Customer Service Manager Jobs in Cranston, RI
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Consumer and Business Banking Senior Relationship Banker, Woonsocket, RI
- Woonsocket, RI (15 miles from Cranston, RI)
- 10 hours ago
- Woonsocket, RI (15 miles from Cranston, RI)
- 10 hours ago
Strong financial acumen with a general knowledge of consumer and small business products, and lending. Proven track record in sales and cross-selling products and services....
Relationship Banker - Mansfield Financial Center
- Mansfield, MA (18 miles from Cranston, RI)
- 1 day ago
- Mansfield, MA (18 miles from Cranston, RI)
- 1 day ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker Relationship Banker
- Providence, RI (2 miles from Cranston, RI)
- 6 days ago
- Providence, RI (2 miles from Cranston, RI)
- 6 days ago
There are many opportunities for growth and career progression, whether I'm looking to advance to a leadership position or specialize in lending, small business, or investments....
- Seekonk, MA (5 miles from Cranston, RI)
- 6 days ago
- Seekonk, MA (5 miles from Cranston, RI)
- 6 days ago
There are many opportunities for growth and career progression, whether I'm looking to advance to a leadership position or specialize in lending, small business, or investments....
Relationship Banker - Greenville Financial Center
- Greenville, RI (10 miles from Cranston, RI)
- 7 days ago
- Greenville, RI (10 miles from Cranston, RI)
- 7 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Bald Hill Financial Center
- Warwick, RI (6 miles from Cranston, RI)
- 7 days ago
- Warwick, RI (6 miles from Cranston, RI)
- 7 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Attleboro, MA (11 miles from Cranston, RI)
- 8 days ago
- Attleboro, MA (11 miles from Cranston, RI)
- 8 days ago
Make appropriate recommendations in the selling and cross-selling of Bank products and services. Identifies and achieves individual weekly sales/referral goals set by the Branch Manager....
- Middletown, RI (19 miles from Cranston, RI)
- 8 days ago
- Middletown, RI (19 miles from Cranston, RI)
- 8 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Consumer & Business Banking Senior Relationship Banker, Raynham, MA
- Raynham, MA (20 miles from Cranston, RI)
- 9 days ago
- Raynham, MA (20 miles from Cranston, RI)
- 9 days ago
Strong financial acumen with a general knowledge of consumer and small business products, and lending. Proven track record in sales and cross-selling products and services....
Relationship Banker-Middletown
- Middletown, RI (19 miles from Cranston, RI)
- 10 days ago
- Middletown, RI (19 miles from Cranston, RI)
- 10 days ago
Provides a best-in-class customer experience by accurately processing transactions and new account openings in a timely and professional manner....
- Raynham, MA (20 miles from Cranston, RI)
- 11 days ago
- Raynham, MA (20 miles from Cranston, RI)
- 11 days ago
Process all transactions including basic teller processing as well as new account opening, loan origination and closings, general maintenance and cross-business referrals....
- Bristol, RI (9 miles from Cranston, RI)
- 12 days ago
- Bristol, RI (9 miles from Cranston, RI)
- 12 days ago
Provides a best-in-class customer experience by accurately processing transactions and new account openings in a timely and professional manner....
Client Service Manager (Hybrid)
- Taunton, MA (16 miles from Cranston, RI)
- 14 days ago
- Taunton, MA (16 miles from Cranston, RI)
- 14 days ago
About FBInsure, A Division of Patriot Growth Insurance Services : FBinsure is a leader in providing insurance and risk solutions for our clients. Our mission, through the professionalism,...
Relationship Banker - South Shore Market
- Bellingham, MA (20 miles from Cranston, RI)
- 15 days ago
- Bellingham, MA (20 miles from Cranston, RI)
- 15 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Banking Center Senior Relationship Banker
- Barrington, RI (5 miles from Cranston, RI)
- 23 days ago
- Barrington, RI (5 miles from Cranston, RI)
- 23 days ago
They will play a vital role in the coaching of staff to cross sell products and services by maintaining a working knowledge of Webster's products....
Demographic Data for Cranston, RI
Moving to Cranston, RI? Find some basic demographic data about Cranston, RI below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Cranston, RI
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Cranston, RI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Consumer Lending
- Lending
- Account Opening
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Account Maintenance
- Wire Transfers
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Payment Processing
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Finance
- Relationship Management
- Account Management
- Listening
- Retail
- Business Development
- High School Diploma
- Customer Relations
- Written Communication
- Typing
- Coaching
- Telephone Skills
- Reporting
- Policy Development
- Regulations
- Problem Solving
- Microsoft Office
- Sales
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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