Customer Service Manager Jobs in West Chester, PA

A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.

Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.

1-15 of 38 Jobs

Client Service Manager II

Media, PA (11 miles from West Chester, PA)
29 days ago

Media, PA (11 miles from West Chester, PA)
29 days ago

Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...

Senior Relationship Banker

Philadelphia, PA (23 miles from West Chester, PA)
2 days ago

Philadelphia, PA (23 miles from West Chester, PA)
2 days ago

Build relationships with non-branch business partners (e.g. business bankers, mortgage loan originators). Perform basic sales duties....

Relationship Banker - Royersford Branch

Royersford, PA (15 miles from West Chester, PA)
3 days ago

Royersford, PA (15 miles from West Chester, PA)
3 days ago

Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....

Relationship Banker - Northeast PA Market Hire - Ambler, PA

Ambler, PA (24 miles from West Chester, PA)
4 days ago

Ambler, PA (24 miles from West Chester, PA)
4 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Client Service Manager - Team Lead

Philadelphia, PA (23 miles from West Chester, PA)
5 days ago

Philadelphia, PA (23 miles from West Chester, PA)
5 days ago

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and...

Relationship Banker - Northeast Tower Branch - Philadelphia, PA

Philadelphia, PA (23 miles from West Chester, PA)
11 days ago

Philadelphia, PA (23 miles from West Chester, PA)
11 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker/South Broad (Philadelphia)

Philadelphia, PA (23 miles from West Chester, PA)
11 days ago

Philadelphia, PA (23 miles from West Chester, PA)
11 days ago

Originator as defined under Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36, and the definition of Mortgage Loan Originator as defined under the Secure and Fair Enforcement for Mortgage...

Relationship Banker - Chestnut Hill Financial Center

Philadelphia, PA (23 miles from West Chester, PA)
11 days ago

Philadelphia, PA (23 miles from West Chester, PA)
11 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker - Phoenixville Plaza Financial Center

Phoenixville, PA (11 miles from West Chester, PA)
11 days ago

Phoenixville, PA (11 miles from West Chester, PA)
11 days ago

Relationship Banker - Quartermaster Financial Center

Philadelphia, PA (23 miles from West Chester, PA)
11 days ago

Philadelphia, PA (23 miles from West Chester, PA)
11 days ago

Consumer And Business Banking, Senior Relationship Banker, King of Prussia, PA

King of Prussia, PA (13 miles from West Chester, PA)
17 days ago

King of Prussia, PA (13 miles from West Chester, PA)
17 days ago

Strong financial acumen with a general knowledge of consumer and small business products, and lending. Proven track record in sales and cross-selling products and services....

Relationship Banker

Exton, PA (3 miles from West Chester, PA)
20 days ago

Exton, PA (3 miles from West Chester, PA)
20 days ago

This role provides customers with a one stop experience to fulfill all their financial needs including account opening, lending, partner sales referrals, maintenance, and transaction processing....

Relationship Banker - Newtown Square Financial Center

Newtown Square, PA (9 miles from West Chester, PA)
21 days ago

Newtown Square, PA (9 miles from West Chester, PA)
21 days ago

Relationship Banker- Pottstown

Pottstown, PA (18 miles from West Chester, PA)
24 days ago

Pottstown, PA (18 miles from West Chester, PA)
24 days ago

Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....

Relationship Banker- Mayfair

Philadelphia, PA (23 miles from West Chester, PA)
24 days ago

Philadelphia, PA (23 miles from West Chester, PA)
24 days ago

Advises on consumer lending options and takes loan applications. Adheres to internal controls, operational procedures and risk management policies....

View all 38 jobs

Demographic Data for West Chester, PA

Moving to West Chester, PA? Find some basic demographic data about West Chester, PA below.

Median Age

Average Household Income

Home Value vs Household Income in West Chester, PA

Local

National

Total Population

108,243

Number of Businesses

3,060

City Size

Medium/Lg

Customer Service Manager Online Courses and Training Opportunities

iHireBanking curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Team Engagement for Customer Service Managers

Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...

Service Etiquette in Financial Services

Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...

Customer Service Career Guide: From Agent to Manager

This course walks you through every stage of the support career path - from entry-level agent to team lead and manager. You'll learn the core responsibilities, required soft skills, and...

Salary for Customer Service Manager Jobs in West Chester, PA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireBanking research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Customer Service Manager positions.

Highest Education Level

Customer Service Managers in West Chester, PA offer the following education background

Bachelor's Degree

35.2%

High School or GED

23.5%

Associate's Degree

14.6%

Master's Degree

11.9%

Vocational Degree or Certification

11.1%

Some College

2.0%

Doctorate Degree

0.8%

Some High School

0.7%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Customer Service Managers in West Chester, PA

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Manager position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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