Customer Service Manager Jobs in Quarryville, PA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker I (Lancaster)
- Lancaster, PA (17 miles from Quarryville, PA)
- 4 days ago
- Lancaster, PA (17 miles from Quarryville, PA)
- 4 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
- Lancaster, PA (17 miles from Quarryville, PA)
- 4 days ago
- Lancaster, PA (17 miles from Quarryville, PA)
- 4 days ago
This role provides customers with a one stop experience to fulfill all their financial needs including account opening, lending, partner sales referrals, maintenance, and transaction processing....
Relationship Banker - Wilmington Market
- Kennett Square, PA (22 miles from Quarryville, PA)
- 5 days ago
- Kennett Square, PA (22 miles from Quarryville, PA)
- 5 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Maryland North Market
- Forest Hill, MD (23 miles from Quarryville, PA)
- 17 days ago
- Forest Hill, MD (23 miles from Quarryville, PA)
- 17 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Stony Battery Road Branch
- Lancaster, PA (17 miles from Quarryville, PA)
- 27 days ago
- Lancaster, PA (17 miles from Quarryville, PA)
- 27 days ago
Advises on consumer lending options and takes loan applications. Adheres to internal controls, operational procedures and risk management policies....
Relationship Banker II (Perryville Branch)
- Havre de Grace, MD (21 miles from Quarryville, PA)
- 30+ days ago
- Havre de Grace, MD (21 miles from Quarryville, PA)
- 30+ days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
- Red Lion, PA (21 miles from Quarryville, PA)
- 45+ days ago
- Red Lion, PA (21 miles from Quarryville, PA)
- 45+ days ago
Make appropriate recommendations in the selling and cross-selling of Bank products and services. Identifies and achieves individual weekly sales/referral goals set by the Branch Manager....
Relationship Banker - West Sadsbury Branch
- Parkesburg, PA (13 miles from Quarryville, PA)
- 45+ days ago
- Parkesburg, PA (13 miles from Quarryville, PA)
- 45+ days ago
Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....
- Stewartstown, PA (23 miles from Quarryville, PA)
- 60+ days ago
- Stewartstown, PA (23 miles from Quarryville, PA)
- 60+ days ago
Primary Responsibilities: Play key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling), Sales Process (profile...
Demographic Data for Quarryville, PA
Moving to Quarryville, PA? Find some basic demographic data about Quarryville, PA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Quarryville, PA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Quarryville, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- BSA
- Commercial Banking
- Account Maintenance
- Private Banking
- Cross Selling
- Wire Transfers
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Resolution
- Business Administration
- Notary Public
- Problem Resolution
- Sales Management
- Referrals
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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