Customer Service Manager Jobs in Quakertown, PA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Client Service Manager - Repair Center
- Horsham, PA (20 miles from Quakertown, PA)
- 1 day ago
- Horsham, PA (20 miles from Quakertown, PA)
- 1 day ago
A Snapshot of Your Day** The Client Service Manager manages the scope, schedule, and cost of repair projects in execution at the Service Center. Create inspection reports and repair proposals for...
Relationship Banker - Northeast PA Market Hire - Spring House ,PA
- Spring House, PA (19 miles from Quakertown, PA)
- 3 days ago
- Spring House, PA (19 miles from Quakertown, PA)
- 3 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Flemington & Hillsborough, NJ Financial Centers
- Flemington, NJ (24 miles from Quakertown, PA)
- 3 days ago
- Flemington, NJ (24 miles from Quakertown, PA)
- 3 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Allentown, PA (12 miles from Quakertown, PA)
- 3 days ago
- Allentown, PA (12 miles from Quakertown, PA)
- 3 days ago
Primary Responsibilities: Play key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling), Sales Process (profile...
Associate Relationship Banker - Norristown Branch - Norristown, PA
- Norristown, PA (22 miles from Quakertown, PA)
- 5 days ago
- Norristown, PA (22 miles from Quakertown, PA)
- 5 days ago
Required qualifications, capabilities, and skills 1+ year of experience in Retail banking sales, Financial services sales, Consultative relationship sales role in a related industry, with proven success...
- New Hope, PA (18 miles from Quakertown, PA)
- 23 days ago
- New Hope, PA (18 miles from Quakertown, PA)
- 23 days ago
Promote a positive image of the Bank by identifying customer financial needs and proactively recommending appropriate Bank products and services including investments and residential lending Open personal...
Assoc Relationship Banker - Spring House, PA
- Spring House, PA (19 miles from Quakertown, PA)
- 24 days ago
- Spring House, PA (19 miles from Quakertown, PA)
- 24 days ago
Required qualifications, capabilities, and skills 1+ year of experience in Retail banking sales, Financial services sales, Consultative relationship sales role in a related industry, with proven success...
Relationship Banker- Warrington
- Warrington, PA (17 miles from Quakertown, PA)
- 26 days ago
- Warrington, PA (17 miles from Quakertown, PA)
- 26 days ago
Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....
MEP/PEP Client Service Manager
- Dresher, PA (23 miles from Quakertown, PA)
- 30+ days ago
- Dresher, PA (23 miles from Quakertown, PA)
- 30+ days ago
Newport, an Ascensus company, helps employers offer their associates a more secure financial future through retirement plans, insurance and consulting services. Newport offers comprehensive plan...
Relationship Banker- Doylestown
- Doylestown, PA (14 miles from Quakertown, PA)
- 30+ days ago
- Doylestown, PA (14 miles from Quakertown, PA)
- 30+ days ago
Overview As a member of the Retail Banking team the Relationship Banker provides guidance on banking products and services....
Relationship Banker - Phoenixville Plaza Financial Center
- Phoenixville, PA (23 miles from Quakertown, PA)
- 30+ days ago
- Phoenixville, PA (23 miles from Quakertown, PA)
- 30+ days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Peddlers Village Financial Center
- Lahaska, PA (17 miles from Quakertown, PA)
- 30+ days ago
- Lahaska, PA (17 miles from Quakertown, PA)
- 30+ days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Warrington Financial Center
- Warrington, PA (17 miles from Quakertown, PA)
- 30+ days ago
- Warrington, PA (17 miles from Quakertown, PA)
- 30+ days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- North Wales, PA (18 miles from Quakertown, PA)
- 45+ days ago
- North Wales, PA (18 miles from Quakertown, PA)
- 45+ days ago
This role provides customers with a one stop experience to fulfill all their financial needs including account opening, lending, partner sales referrals, maintenance, and transaction processing....
Relationship Banker - Newtown Square Financial Center
- Newtown, PA (23 miles from Quakertown, PA)
- 45+ days ago
- Newtown, PA (23 miles from Quakertown, PA)
- 45+ days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Demographic Data for Quakertown, PA
Moving to Quakertown, PA? Find some basic demographic data about Quakertown, PA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Quakertown, PA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Quakertown, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Commercial Banking
- Account Maintenance
- Private Banking
- Cross Selling
- Wire Transfers
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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