Customer Service Manager Jobs in Pittsburgh, PA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Company : Highmark Inc. Job Description : JOB SUMMARY This job partners with assigned Client Managers to maintain and grow existing business and ensure that positive account relationships are...
- Washington, PA (23 miles from Pittsburgh, PA)
- 3 days ago
- Washington, PA (23 miles from Pittsburgh, PA)
- 3 days ago
Company: Marsh McLennan Agency Description: The Enterprise Client Service Manager (CSM) is responsible for the tangible day-to-day client support for all services and products delivered to clients...
- Canonsburg, PA (15 miles from Pittsburgh, PA)
- 7 days ago
- Canonsburg, PA (15 miles from Pittsburgh, PA)
- 7 days ago
Make appropriate recommendations in the selling and cross-selling of Bank products and services. Identifies and achieves individual weekly sales/referral goals set by the Branch Manager....
Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills....
Remote Work- Pleasant Hills, PA (4 miles from Pittsburgh, PA)
- 10 days ago
- Pleasant Hills, PA (4 miles from Pittsburgh, PA)
- 10 days ago
Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills....
Remote Work- Allison Park, PA (14 miles from Pittsburgh, PA)
- 10 days ago
- Allison Park, PA (14 miles from Pittsburgh, PA)
- 10 days ago
Make appropriate recommendations in the selling and cross-selling of Bank products and services. Identifies and achieves individual weekly sales/referral goals set by the Branch Manager....
Relationship Banker - Pittsburgh Market
- Homestead, PA (2 miles from Pittsburgh, PA)
- 15 days ago
- Homestead, PA (2 miles from Pittsburgh, PA)
- 15 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Export, PA (16 miles from Pittsburgh, PA)
- 16 days ago
- Export, PA (16 miles from Pittsburgh, PA)
- 16 days ago
Make appropriate recommendations in the selling and cross-selling of Bank products and services. Identifies and achieves individual weekly sales/referral goals set by the Branch Manager....
Relationship Banker - SW Pittsburgh Market - Pittsburgh, PA
- Bridgeville, PA (12 miles from Pittsburgh, PA)
- 16 days ago
- Bridgeville, PA (12 miles from Pittsburgh, PA)
- 16 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Associate Relationship Banker - Wilkinsburg Branch - Wilkinsburg, PA
- Wilkinsburg, PA (5 miles from Pittsburgh, PA)
- 17 days ago
- Wilkinsburg, PA (5 miles from Pittsburgh, PA)
- 17 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - The Shops At Huntcrest Financial Center - Bilingual Vietnamese Required
- Pittsburgh, PA
- 20 days ago
- Pittsburgh, PA
- 20 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Crafton, PA (11 miles from Pittsburgh, PA)
- 23 days ago
- Crafton, PA (11 miles from Pittsburgh, PA)
- 23 days ago
Make appropriate recommendations in the selling and cross-selling of Bank products and services. Identifies and achieves individual weekly sales/referral goals set by the Branch Manager....
Client Service Manager Trainee - Achieve July 2025
- Pittsburgh, PA
- 24 days ago
- Pittsburgh, PA
- 24 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
3.8 Pittsburgh, PA Job Details Full-time Estimated: $45.2K - $57.2K a year 22 hours ago Qualifications Underwriting Sales Mid-level 3 years High school diploma or GED Analysis skills Computer skills Lending...
skills Ability to build relationships through sales and service Excellent communication skills in person and on telephone Above average knowledge of credit union products and services Demonstrated cross-selling...
Demographic Data for Pittsburgh, PA
Moving to Pittsburgh, PA? Find some basic demographic data about Pittsburgh, PA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Pittsburgh, PA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Pittsburgh, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Lending
- BSA
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Wire Transfers
- Financial Services
- Internal Control
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Problem Resolution
- Business Administration
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Relationship Management
- Finance
- Business Development
- Customer Relations
- High School Diploma
- Retail
- Written Communication
- Telephone Skills
- Typing
- Bachelor's Degree
- Coaching
- Reporting
- Regulations
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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