Customer Service Manager Jobs in Philadelphia, PA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker LP - Midway
- Levittown, PA (23 miles from Philadelphia, PA)
- 4 hours ago
- Levittown, PA (23 miles from Philadelphia, PA)
- 4 hours ago
In this role, you will: Participate in building relationships with customers and spend time understanding required needs Identify opportunities for offering a full range of Wells Fargo retail banking...
Consumer And Business Banking, Senior Relationship Banker, Montgomeryville, PA
- North Wales, PA (17 miles from Philadelphia, PA)
- 5 hours ago
- North Wales, PA (17 miles from Philadelphia, PA)
- 5 hours ago
Skills and Abilities: Strong financial acumen; general knowledge of consumer and small business products, and small business lending. Motivated to help people achieve financial goals....
Relationship Banker - Wilmington Market
- Broomall, PA (10 miles from Philadelphia, PA)
- 5 hours ago
- Broomall, PA (10 miles from Philadelphia, PA)
- 5 hours ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Kensington Financial Center
- Philadelphia, PA
- 1 day ago
- Philadelphia, PA
- 1 day ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker, Mount Holly, NJ
- Mount Holly, NJ (20 miles from Philadelphia, PA)
- 1 day ago
- Mount Holly, NJ (20 miles from Philadelphia, PA)
- 1 day ago
Relationship Banker, Mount Holly, NJMount Holly, United States of America USA Job Family Description: Identifies and pursues new sales prospects within existing or untapped markets. Gathers market...
- Levittown, PA (23 miles from Philadelphia, PA)
- 1 day ago
- Levittown, PA (23 miles from Philadelphia, PA)
- 1 day ago
In this role, you will: Participate in building relationships with customers and spend time understanding required needs Identify opportunities for offering a full range of Wells Fargo retail banking...
- Conshohocken, PA (11 miles from Philadelphia, PA)
- 3 days ago
- Conshohocken, PA (11 miles from Philadelphia, PA)
- 3 days ago
The Enterprise Client Service Manager (CSM) is responsible for the tangible day-to-day client support for all services and products delivered to clients in order to align with the strategic vision...
Relationship Banker I (Warrington Branch)
- Warrington, PA (20 miles from Philadelphia, PA)
- 10 days ago
- Warrington, PA (20 miles from Philadelphia, PA)
- 10 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker, Newton, PA 18940
- Newtown, PA (24 miles from Philadelphia, PA)
- 10 days ago
- Newtown, PA (24 miles from Philadelphia, PA)
- 10 days ago
Relationship Banker, Newton, PA 18940Newtown, United States of America USA Job Family Description: Identifies and pursues new sales prospects within existing or untapped markets. Gathers market...
- Wilmington, DE (24 miles from Philadelphia, PA)
- 12 days ago
- Wilmington, DE (24 miles from Philadelphia, PA)
- 12 days ago
This role provides customers with a one stop experience to fulfill all their financial needs including account opening, lending, partner sales referrals, maintenance, and transaction processing....
Relationship Banker - Upper Darby, PA - (Spanish Required)
- Upper Darby, PA (5 miles from Philadelphia, PA)
- 13 days ago
- Upper Darby, PA (5 miles from Philadelphia, PA)
- 13 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Northeast PA Market - Warrington, PA
- Warrington, PA (20 miles from Philadelphia, PA)
- 15 days ago
- Warrington, PA (20 miles from Philadelphia, PA)
- 15 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker II (Warrington Branch)
- Warrington, PA (20 miles from Philadelphia, PA)
- 15 days ago
- Warrington, PA (20 miles from Philadelphia, PA)
- 15 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker - East PA Market Hire - Bensalem, PA
- Media, PA (13 miles from Philadelphia, PA)
- 22 days ago
- Media, PA (13 miles from Philadelphia, PA)
- 22 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Consumer And Business Banking, Senior Relationship Banker, Media, PA
- Media, PA (13 miles from Philadelphia, PA)
- 22 days ago
- Media, PA (13 miles from Philadelphia, PA)
- 22 days ago
Skills and Abilities: Strong financial acumen; general knowledge of consumer and small business products, and small business lending. Motivated to help people achieve financial goals....
Demographic Data for Philadelphia, PA
Moving to Philadelphia, PA? Find some basic demographic data about Philadelphia, PA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Philadelphia, PA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Philadelphia, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- Lending
- BSA
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Wire Transfers
- Financial Services
- Internal Control
- Customer Retention
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Problem Resolution
- Business Administration
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Relationship Management
- Finance
- Business Development
- Customer Relations
- High School Diploma
- Retail
- Written Communication
- Telephone Skills
- Typing
- Bachelor's Degree
- Coaching
- Reporting
- Regulations
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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