Customer Service Manager Jobs in Perkasie, PA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- New Hope, PA (12 miles from Perkasie, PA)
- 6 hours ago
- New Hope, PA (12 miles from Perkasie, PA)
- 6 hours ago
Banking team the Relationship Banker provides guidance on banking products and services....
Banking team the Relationship Banker provides guidance on banking products and services....
Client Service Manager, Wireless
- Warrington, PA (11 miles from Perkasie, PA)
- 10 hours ago
- Warrington, PA (11 miles from Perkasie, PA)
- 10 hours ago
Position Title: Client Service Manager (P3) Company Summary Crown Castle is the nation's largest provider of shared communications infrastructure: towers, small cells and fiber. It all works...
Relationship Banker - Somerset-Hunterdon Market
- Flemington, NJ (20 miles from Perkasie, PA)
- 1 day ago
- Flemington, NJ (20 miles from Perkasie, PA)
- 1 day ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - New Hope
- New Hope, PA (12 miles from Perkasie, PA)
- 2 days ago
- New Hope, PA (12 miles from Perkasie, PA)
- 2 days ago
Relationship Banker - New Hope Job Locations US-PA-New Hope Job ID 2024-1857 # of Openings 1 Category Retail Network Overview As a member of the Retail Banking team the Relationship Banker provides...
Client Service Manager - Repair Center
- Horsham, PA (14 miles from Perkasie, PA)
- 6 days ago
- Horsham, PA (14 miles from Perkasie, PA)
- 6 days ago
A Snapshot of Your Day** The Client Service Manager manages the scope, schedule, and cost of repair projects in execution at the Service Center. Create inspection reports and repair proposals for...
Relationship Banker - Conshohocken Financial Center
- Conshohocken, PA (22 miles from Perkasie, PA)
- 7 days ago
- Conshohocken, PA (22 miles from Perkasie, PA)
- 7 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Northeast PA Market Hire - Spring House ,PA
- Spring House, PA (14 miles from Perkasie, PA)
- 7 days ago
- Spring House, PA (14 miles from Perkasie, PA)
- 7 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Allentown, PA (19 miles from Perkasie, PA)
- 8 days ago
- Allentown, PA (19 miles from Perkasie, PA)
- 8 days ago
Primary Responsibilities: Play key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling), Sales Process (profile...
Associate Relationship Banker - Norristown Branch - Norristown, PA
- Norristown, PA (19 miles from Perkasie, PA)
- 9 days ago
- Norristown, PA (19 miles from Perkasie, PA)
- 9 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker, King of Prussia, PA
- King of Prussia, PA (22 miles from Perkasie, PA)
- 12 days ago
- King of Prussia, PA (22 miles from Perkasie, PA)
- 12 days ago
(OR) 12+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening...
Relationship Banker - Langhorne, PA (New Build)
- Langhorne, PA (23 miles from Perkasie, PA)
- 22 days ago
- Langhorne, PA (23 miles from Perkasie, PA)
- 22 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- New Hope, PA (12 miles from Perkasie, PA)
- 28 days ago
- New Hope, PA (12 miles from Perkasie, PA)
- 28 days ago
Promote a positive image of the Bank by identifying customer financial needs and proactively recommending appropriate Bank products and services including investments and residential lending Open personal...
Relationship Banker- Fairway (Jenkintown)
- Jenkintown, PA (21 miles from Perkasie, PA)
- 28 days ago
- Jenkintown, PA (21 miles from Perkasie, PA)
- 28 days ago
Overview As a member of the Retail Banking team the Relationship Banker provides guidance on banking products and services....
Relationship Banker- Warrington
- Warrington, PA (11 miles from Perkasie, PA)
- 30+ days ago
- Warrington, PA (11 miles from Perkasie, PA)
- 30+ days ago
Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....
Demographic Data for Perkasie, PA
Moving to Perkasie, PA? Find some basic demographic data about Perkasie, PA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Perkasie, PA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Perkasie, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Account Maintenance
- Private Banking
- Wire Transfers
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Retail
- Business Development
- High School Diploma
- Customer Relations
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Sales
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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