Customer Service Manager Jobs in Norristown, PA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker, Folsom, PA 19033
- Folsom, PA (16 miles from Norristown, PA)
- 6 hours ago
- Folsom, PA (16 miles from Norristown, PA)
- 6 hours ago
(OR) 12+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening...
Relationship Banker - Northeast Tower Branch - Philadelphia, PA
- Philadelphia, PA (15 miles from Norristown, PA)
- 1 day ago
- Philadelphia, PA (15 miles from Norristown, PA)
- 1 day ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker, King of Prussia, PA
- King of Prussia, PA (4 miles from Norristown, PA)
- 2 days ago
- King of Prussia, PA (4 miles from Norristown, PA)
- 2 days ago
(OR) 12+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening...
Relationship/Sr. Relationship Banker - West Deptford Branch
- Thorofare, NJ (21 miles from Norristown, PA)
- 2 days ago
- Thorofare, NJ (21 miles from Norristown, PA)
- 2 days ago
Advises on consumer lending options and takes loan applications. Adheres to internal controls, operational procedures and risk management policies....
- Philadelphia, PA (15 miles from Norristown, PA)
- 3 days ago
- Philadelphia, PA (15 miles from Norristown, PA)
- 3 days ago
Stantec Consulting Services Inc., Client Service Manager (Multiple Positions), Philadelphia, PA. Oversee and support multiple water, wastewater, and stormwater projects within budget and on...
Relationship banker - Philadelphia Market
- Bryn Mawr, PA (7 miles from Norristown, PA)
- 5 days ago
- Bryn Mawr, PA (7 miles from Norristown, PA)
- 5 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Wilmington Market
- Glen Mills, PA (17 miles from Norristown, PA)
- 5 days ago
- Glen Mills, PA (17 miles from Norristown, PA)
- 5 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Camden Market
- Collingswood, NJ (20 miles from Norristown, PA)
- 9 days ago
- Collingswood, NJ (20 miles from Norristown, PA)
- 9 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Willingboro Financial Center
- Willingboro, NJ (24 miles from Norristown, PA)
- 10 days ago
- Willingboro, NJ (24 miles from Norristown, PA)
- 10 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Columbia Market
- Camden, NJ (18 miles from Norristown, PA)
- 12 days ago
- Camden, NJ (18 miles from Norristown, PA)
- 12 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Langhorne, PA (New Build)
- Langhorne, PA (23 miles from Norristown, PA)
- 12 days ago
- Langhorne, PA (23 miles from Norristown, PA)
- 12 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Cinnaminson Branch - Cinnaminson, NJ
- Cinnaminson, NJ (19 miles from Norristown, PA)
- 13 days ago
- Cinnaminson, NJ (19 miles from Norristown, PA)
- 13 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Insurance Client Relations Manager
- Media, PA (15 miles from Norristown, PA)
- 16 days ago
- Media, PA (15 miles from Norristown, PA)
- 16 days ago
Who We Are *REMOTE OPPORUNITY* Modotech, Inc. is an insurance technology firm specializing in policy administration systems for Property & Casualty insurance companies and managing general agents....
Remote Work- New Hope, PA (23 miles from Norristown, PA)
- 18 days ago
- New Hope, PA (23 miles from Norristown, PA)
- 18 days ago
Promote a positive image of the Bank by identifying customer financial needs and proactively recommending appropriate Bank products and services including investments and residential lending Open personal...
Relationship Banker- Fairway (Jenkintown)
- Jenkintown, PA (12 miles from Norristown, PA)
- 18 days ago
- Jenkintown, PA (12 miles from Norristown, PA)
- 18 days ago
Overview As a member of the Retail Banking team the Relationship Banker provides guidance on banking products and services....
Demographic Data for Norristown, PA
Moving to Norristown, PA? Find some basic demographic data about Norristown, PA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Norristown, PA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Norristown, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- BSA
- Commercial Banking
- Account Maintenance
- Private Banking
- Cross Selling
- Wire Transfers
- Mortgage Processing
- Treasury Management
- Financial Services
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Resolution
- Business Administration
- Notary Public
- Problem Resolution
- Sales Management
- Referrals
- Customer Satisfaction
- Relationship Management
- Risk Management
- Finance
- Listening
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Coaching
- Reporting
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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