Customer Service Manager Jobs in Newtown, PA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker - Camden Market
- Collingswood, NJ (24 miles from Newtown, PA)
- 1 day ago
- Collingswood, NJ (24 miles from Newtown, PA)
- 1 day ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Trenton Princeton Market
- Windsor, NJ (19 miles from Newtown, PA)
- 1 day ago
- Windsor, NJ (19 miles from Newtown, PA)
- 1 day ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Willingboro Financial Center
- Willingboro, NJ (16 miles from Newtown, PA)
- 1 day ago
- Willingboro, NJ (16 miles from Newtown, PA)
- 1 day ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Rocky Hill Financial Center
- Rocky Hill, NJ (19 miles from Newtown, PA)
- 1 day ago
- Rocky Hill, NJ (19 miles from Newtown, PA)
- 1 day ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
/19301/e5c01222-7b25-41c4-94d6-f37904388cb2.png&z=8&s=BNK&ih_t=6%2F22%2F2025+1%3A28%3A11+PM&utm_medium=internal%20referrer&utm_campaign=internal-ihire-resume-review&utm_content=ihire&utm_term=sf_serp_searchresults_position_5&dt=Desktop)
- Florence, NJ (12 miles from Newtown, PA)
- 3 days ago
- Florence, NJ (12 miles from Newtown, PA)
- 3 days ago
Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....
Relationship Banker - Columbia Market
- Camden, NJ (24 miles from Newtown, PA)
- 4 days ago
- Camden, NJ (24 miles from Newtown, PA)
- 4 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Langhorne, PA (New Build)
- Langhorne, PA (6 miles from Newtown, PA)
- 4 days ago
- Langhorne, PA (6 miles from Newtown, PA)
- 4 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Yardley, PA
- Yardley, PA (9 miles from Newtown, PA)
- 4 days ago
- Yardley, PA (9 miles from Newtown, PA)
- 4 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Fairless Hills, PA (9 miles from Newtown, PA)
- 4 days ago
- Fairless Hills, PA (9 miles from Newtown, PA)
- 4 days ago
This role provides customers with a one stop experience to fulfill all their financial needs including account opening, lending, partner sales referrals, maintenance, and transaction processing....
- Roebling, NJ (13 miles from Newtown, PA)
- 5 days ago
- Roebling, NJ (13 miles from Newtown, PA)
- 5 days ago
Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....
Relationship Banker - Ewing Branch
- Trenton, NJ (11 miles from Newtown, PA)
- 5 days ago
- Trenton, NJ (11 miles from Newtown, PA)
- 5 days ago
banking deposit and credit products and services, based on customers' needs Analyze tactical business challenges related to full-service banking experience to emerging affluent and high-value customers...
Relationship Banker - Cinnaminson Branch - Cinnaminson, NJ
- Cinnaminson, NJ (18 miles from Newtown, PA)
- 5 days ago
- Cinnaminson, NJ (18 miles from Newtown, PA)
- 5 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Associate Relationship Banker - Montgomery Rte. 206 Branch - NJ Princeton Market
- Princeton, NJ (17 miles from Newtown, PA)
- 8 days ago
- Princeton, NJ (17 miles from Newtown, PA)
- 8 days ago
Required qualifications, capabilities, and skills 1+ year of experience in Retail banking sales, Financial services sales, Consultative relationship sales role in a related industry, with proven success...
- New Hope, PA (6 miles from Newtown, PA)
- 10 days ago
- New Hope, PA (6 miles from Newtown, PA)
- 10 days ago
Promote a positive image of the Bank by identifying customer financial needs and proactively recommending appropriate Bank products and services including investments and residential lending Open personal...
Relationship Banker- Fairway (Jenkintown)
- Jenkintown, PA (14 miles from Newtown, PA)
- 10 days ago
- Jenkintown, PA (14 miles from Newtown, PA)
- 10 days ago
Overview As a member of the Retail Banking team the Relationship Banker provides guidance on banking products and services....
Demographic Data for Newtown, PA
Moving to Newtown, PA? Find some basic demographic data about Newtown, PA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Newtown, PA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Newtown, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Lending
- BSA
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Treasury Management
- Wire Transfers
- Financial Services
- Wealth Management
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Notary Public
- Resolution
- Business Administration
- Problem Resolution
- Sales Management
- Customer Satisfaction
- Referrals
- Relationship Management
- Risk Management
- Finance
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Coaching
- Reporting
- Microsoft PowerPoint
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Decide Between Investment Banking and Commercial Banking
Many finance professionals begin the career planning phase by taking some time to figure out whether they want to pursue commercial banking or investment banking. While both career paths can reap great rewards, each comes with a different set of responsibilities and skills. Here is a breakdown of some of the factors that separate careers in investment and commercial banking to consider.
Read article »
Career Spotlight: Personal Banker
What does a personal banker do? Is a personal banker salary rewarding? Get answers to these questions and more in our guide to personal banker careers.
Read article »