Customer Service Manager Jobs in Newtown, PA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker - New Hope
- New Hope, PA (6 miles from Newtown, PA)
- 23 hours ago
- New Hope, PA (6 miles from Newtown, PA)
- 23 hours ago
Relationship Banker - New Hope Job Locations US-PA-New Hope Job ID 2024-1857 # of Openings 1 Category Retail Network Overview As a member of the Retail Banking team the Relationship Banker provides...
Relationship Banker - Camden, NJ Financial Centers - Full Time
- Camden, NJ (24 miles from Newtown, PA)
- 3 days ago
- Camden, NJ (24 miles from Newtown, PA)
- 3 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Flemington & Hillsborough, NJ Financial Centers
- Hillsborough, NJ (21 miles from Newtown, PA)
- 4 days ago
- Hillsborough, NJ (21 miles from Newtown, PA)
- 4 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Client Service Manager - Repair Center
- Horsham, PA (11 miles from Newtown, PA)
- 4 days ago
- Horsham, PA (11 miles from Newtown, PA)
- 4 days ago
A Snapshot of Your Day** The Client Service Manager manages the scope, schedule, and cost of repair projects in execution at the Service Center. Create inspection reports and repair proposals for...
- Philadelphia, PA (24 miles from Newtown, PA)
- 5 days ago
- Philadelphia, PA (24 miles from Newtown, PA)
- 5 days ago
This role provides customers with a one stop experience to fulfill all their financial needs including account opening, lending, partner sales referrals, maintenance, and transaction processing....
Relationship Banker - Conshohocken Financial Center
- Conshohocken, PA (22 miles from Newtown, PA)
- 5 days ago
- Conshohocken, PA (22 miles from Newtown, PA)
- 5 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Northeast PA Market Hire - Spring House ,PA
- Spring House, PA (15 miles from Newtown, PA)
- 6 days ago
- Spring House, PA (15 miles from Newtown, PA)
- 6 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Cherry Hill, NJ (23 miles from Newtown, PA)
- 6 days ago
- Cherry Hill, NJ (23 miles from Newtown, PA)
- 6 days ago
Build relationships with non-branch business partners (e.g. business bankers, mortgage loan originators). Perform basic sales duties....
Associate Relationship Banker - Norristown Branch - Norristown, PA
- Norristown, PA (21 miles from Newtown, PA)
- 8 days ago
- Norristown, PA (21 miles from Newtown, PA)
- 8 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Northeast Tower Branch - Philadelphia, PA
- Philadelphia, PA (24 miles from Newtown, PA)
- 9 days ago
- Philadelphia, PA (24 miles from Newtown, PA)
- 9 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Philadelphia, PA (24 miles from Newtown, PA)
- 11 days ago
- Philadelphia, PA (24 miles from Newtown, PA)
- 11 days ago
Stantec Consulting Services Inc., Client Service Manager (Multiple Positions), Philadelphia, PA. Oversee and support multiple water, wastewater, and stormwater projects within budget and on...
Relationship Banker - Philadelphia Market
- Philadelphia, PA (24 miles from Newtown, PA)
- 14 days ago
- Philadelphia, PA (24 miles from Newtown, PA)
- 14 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Mount Laurel, NJ (21 miles from Newtown, PA)
- 15 days ago
- Mount Laurel, NJ (21 miles from Newtown, PA)
- 15 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Relationship Banker - Trenton Princeton Market
- Robbinsville, NJ (20 miles from Newtown, PA)
- 15 days ago
- Robbinsville, NJ (20 miles from Newtown, PA)
- 15 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Camden Market
- Collingswood, NJ (24 miles from Newtown, PA)
- 17 days ago
- Collingswood, NJ (24 miles from Newtown, PA)
- 17 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Demographic Data for Newtown, PA
Moving to Newtown, PA? Find some basic demographic data about Newtown, PA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Newtown, PA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Newtown, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Commercial Banking
- Account Maintenance
- Wire Transfers
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Retail
- Business Development
- High School Diploma
- Customer Relations
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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