Customer Service Manager Jobs in New Holland, PA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Denver, PA (9 miles from New Holland, PA)
- 1 day ago
- Denver, PA (9 miles from New Holland, PA)
- 1 day ago
This role provides customers with a one stop experience to fulfill all their financial needs including account opening, lending, partner sales referrals, maintenance, and transaction processing....
Relationship Banker - Lebanon West Financial Center
- Lebanon, PA (22 miles from New Holland, PA)
- 2 days ago
- Lebanon, PA (22 miles from New Holland, PA)
- 2 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker Quentin Road Lebanon PA
- Lebanon, PA (22 miles from New Holland, PA)
- 5 days ago
- Lebanon, PA (22 miles from New Holland, PA)
- 5 days ago
The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...
- Lancaster, PA (13 miles from New Holland, PA)
- 11 days ago
- Lancaster, PA (13 miles from New Holland, PA)
- 11 days ago
Make appropriate recommendations in the selling and cross-selling of Bank products and services. Identifies and achieves individual weekly sales/referral goals set by the Branch Manager....
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Relationship/Sr. Relationship Banker - Blue Ball Branch
- New Holland, PA
- 23 days ago
- New Holland, PA
- 23 days ago
Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....
Relationship/Sr. Relationship Banker - Blue Ball Branch
- Blue Ball, PA (1 mile from New Holland, PA)
- 26 days ago
- Blue Ball, PA (1 mile from New Holland, PA)
- 26 days ago
Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....
- Honey Brook, PA (10 miles from New Holland, PA)
- 29 days ago
- Honey Brook, PA (10 miles from New Holland, PA)
- 29 days ago
Identifies customers' needs through the banks retail sales process to provide proactive basic sales solutions through customer outreach for basic customer needs and/or refer complex customer needs...
Relationship Banker - Lancaster Shopping Center
- Lancaster, PA (13 miles from New Holland, PA)
- 30+ days ago
- Lancaster, PA (13 miles from New Holland, PA)
- 30+ days ago
Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....
Relationship Banker - Berkshire Blvd Branch
- Wyomissing, PA (15 miles from New Holland, PA)
- 30+ days ago
- Wyomissing, PA (15 miles from New Holland, PA)
- 30+ days ago
Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....
- Oley, PA (23 miles from New Holland, PA)
- 60+ days ago
- Oley, PA (23 miles from New Holland, PA)
- 60+ days ago
Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....
Demographic Data for New Holland, PA
Moving to New Holland, PA? Find some basic demographic data about New Holland, PA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in New Holland, PA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in New Holland, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Lending
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Treasury Management
- Financial Services
- Wealth Management
- Fraud Investigation
- Client Services
- Customer Retention
- Cash Handling
- Resolution
- Notary Public
- Business Administration
- Problem Resolution
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Finance
- Relationship Management
- Business Development
- Customer Relations
- High School Diploma
- Listening
- Retail
- Written Communication
- Telephone Skills
- Typing
- Bachelor's Degree
- Coaching
- Reporting
- Regulations
- Policy Development
- Sales
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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