Customer Service Manager Jobs in Mckeesport, PA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker - Oakland Branch - Pittsburgh, PA
- Pittsburgh, PA (5 miles from Mckeesport, PA)
- 1 day ago
- Pittsburgh, PA (5 miles from Mckeesport, PA)
- 1 day ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker I (Vanderbilt Beach Rd Branch- Naples)
- Connellsville, PA (24 miles from Mckeesport, PA)
- 2 days ago
- Connellsville, PA (24 miles from Mckeesport, PA)
- 2 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Relationship Banker - Monroeville
- Monroeville, PA (5 miles from Mckeesport, PA)
- 3 days ago
- Monroeville, PA (5 miles from Mckeesport, PA)
- 3 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Monroeville Branch - Monroeville, PA
- Monroeville, PA (5 miles from Mckeesport, PA)
- 4 days ago
- Monroeville, PA (5 miles from Mckeesport, PA)
- 4 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Pittsburgh Market
- Monroeville, PA (5 miles from Mckeesport, PA)
- 6 days ago
- Monroeville, PA (5 miles from Mckeesport, PA)
- 6 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Senior Client Service Manager - National
- Pittsburgh, PA (5 miles from Mckeesport, PA)
- 9 days ago
- Pittsburgh, PA (5 miles from Mckeesport, PA)
- 9 days ago
Company : Highmark Inc. Job Description : JOB SUMMARY This job partners with assigned Client Managers to maintain and grow existing business and ensure that positive account relationships are...
Relationship Banker - SW Pittsburgh Market
- Bridgeville, PA (17 miles from Mckeesport, PA)
- 9 days ago
- Bridgeville, PA (17 miles from Mckeesport, PA)
- 9 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - North Huntingdon
- Pittsburgh, PA (5 miles from Mckeesport, PA)
- 17 days ago
- Pittsburgh, PA (5 miles from Mckeesport, PA)
- 17 days ago
Make appropriate recommendations in the selling and cross-selling of Bank products and services. Identifies and achieves individual weekly sales/referral goals set by the Branch Manager....
Associate Relationship Banker - McKees Rocks Branch - McKees Rocks, PA
- Mc Kees Rocks, PA (18 miles from Mckeesport, PA)
- 18 days ago
- Mc Kees Rocks, PA (18 miles from Mckeesport, PA)
- 18 days ago
Required qualifications, capabilities, and skills 1+ year of experience in Retail banking sales, Financial services sales, Consultative relationship sales role in a related industry, with proven success...
Relationship Banker - McKees Rocks Branch - McKees Rocks, PA
- Mc Kees Rocks, PA (18 miles from Mckeesport, PA)
- 18 days ago
- Mc Kees Rocks, PA (18 miles from Mckeesport, PA)
- 18 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Sr. Client Service Manager - 100% Remote
- United, PA (18 miles from Mckeesport, PA)
- 28 days ago
- United, PA (18 miles from Mckeesport, PA)
- 28 days ago
Ensure execution of business purpose lending transactions including lenders, investors, and valuations interactions....
Remote Work- Carnegie, PA (17 miles from Mckeesport, PA)
- 30+ days ago
- Carnegie, PA (17 miles from Mckeesport, PA)
- 30+ days ago
Make appropriate recommendations in the selling and cross-selling of Bank products and services. Identifies and achieves individual weekly sales/referral goals set by the Branch Manager....
- Pittsburgh, PA (17 miles from Mckeesport, PA)
- 30+ days ago
- Pittsburgh, PA (17 miles from Mckeesport, PA)
- 30+ days ago
Make appropriate recommendations in the selling and cross-selling of Bank products and services. Identifies and achieves individual weekly sales/referral goals set by the Branch Manager....
Financial Relationship Banker - Ohara Township, PA
- Pittsburgh, PA (5 miles from Mckeesport, PA)
- 45+ days ago
- Pittsburgh, PA (5 miles from Mckeesport, PA)
- 45+ days ago
Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills....
Remote Work- Pittsburgh, PA (5 miles from Mckeesport, PA)
- 60+ days ago
- Pittsburgh, PA (5 miles from Mckeesport, PA)
- 60+ days ago
Make appropriate recommendations in the selling and cross-selling of Bank products and services. Identifies and achieves individual weekly sales/referral goals set by the Branch Manager....
Demographic Data for Mckeesport, PA
Moving to Mckeesport, PA? Find some basic demographic data about Mckeesport, PA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Mckeesport, PA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Mckeesport, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Commercial Banking
- Account Maintenance
- Private Banking
- Cross Selling
- Wire Transfers
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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