Customer Service Manager Jobs in Mars, PA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Environmental Client Service Manager/Consultant
- Cranberry Township, PA (3 miles from Mars, PA)
- 1 day ago
- Cranberry Township, PA (3 miles from Mars, PA)
- 1 day ago
Groundwater & Environmental Services, Inc. (GES), an industry leader with a reputation for excellence in providing environmental consulting, engineering, compliance, and technical field services...
Remote WorkRelationship Banker - Oakland Branch - Pittsburgh, PA
- Pittsburgh, PA (24 miles from Mars, PA)
- 1 day ago
- Pittsburgh, PA (24 miles from Mars, PA)
- 1 day ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Monroeville
- Monroeville, PA (24 miles from Mars, PA)
- 3 days ago
- Monroeville, PA (24 miles from Mars, PA)
- 3 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Monroeville Branch - Monroeville, PA
- Monroeville, PA (24 miles from Mars, PA)
- 4 days ago
- Monroeville, PA (24 miles from Mars, PA)
- 4 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Pittsburgh Market
- Monroeville, PA (24 miles from Mars, PA)
- 6 days ago
- Monroeville, PA (24 miles from Mars, PA)
- 6 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Senior Client Service Manager - National
- Pittsburgh, PA (24 miles from Mars, PA)
- 9 days ago
- Pittsburgh, PA (24 miles from Mars, PA)
- 9 days ago
Company : Highmark Inc. Job Description : JOB SUMMARY This job partners with assigned Client Managers to maintain and grow existing business and ensure that positive account relationships are...
Relationship Banker - North Huntingdon
- Pittsburgh, PA (24 miles from Mars, PA)
- 17 days ago
- Pittsburgh, PA (24 miles from Mars, PA)
- 17 days ago
Make appropriate recommendations in the selling and cross-selling of Bank products and services. Identifies and achieves individual weekly sales/referral goals set by the Branch Manager....
Associate Relationship Banker - McKees Rocks Branch - McKees Rocks, PA
- Mc Kees Rocks, PA (16 miles from Mars, PA)
- 18 days ago
- Mc Kees Rocks, PA (16 miles from Mars, PA)
- 18 days ago
Required qualifications, capabilities, and skills 1+ year of experience in Retail banking sales, Financial services sales, Consultative relationship sales role in a related industry, with proven success...
Relationship Banker - McKees Rocks Branch - McKees Rocks, PA
- Mc Kees Rocks, PA (16 miles from Mars, PA)
- 18 days ago
- Mc Kees Rocks, PA (16 miles from Mars, PA)
- 18 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Center Township
- Monaca, PA (14 miles from Mars, PA)
- 20 days ago
- Monaca, PA (14 miles from Mars, PA)
- 20 days ago
skills Ability to build relationships through sales and service Excellent communication skills in person and on telephone Above average knowledge of credit union products and services Demonstrated cross-selling...
Financial Relationship Banker - Butler, PA
- Butler, PA (16 miles from Mars, PA)
- 22 days ago
- Butler, PA (16 miles from Mars, PA)
- 22 days ago
Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills....
Remote Work- Aliquippa, PA (16 miles from Mars, PA)
- 25 days ago
- Aliquippa, PA (16 miles from Mars, PA)
- 25 days ago
Make appropriate recommendations in the selling and cross-selling of Bank products and services. Identifies and achieves individual weekly sales/referral goals set by the Branch Manager....
- Butler, PA (16 miles from Mars, PA)
- 30+ days ago
- Butler, PA (16 miles from Mars, PA)
- 30+ days ago
skills Ability to build relationships through sales and service Excellent communication skills in person and on telephone Above average knowledge of credit union products and services Demonstrated cross-selling...
- Pittsburgh, PA (18 miles from Mars, PA)
- 30+ days ago
- Pittsburgh, PA (18 miles from Mars, PA)
- 30+ days ago
Make appropriate recommendations in the selling and cross-selling of Bank products and services. Identifies and achieves individual weekly sales/referral goals set by the Branch Manager....
Financial Relationship Banker - Ohara Township, PA
- Pittsburgh, PA (24 miles from Mars, PA)
- 45+ days ago
- Pittsburgh, PA (24 miles from Mars, PA)
- 45+ days ago
Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills....
Remote WorkDemographic Data for Mars, PA
Moving to Mars, PA? Find some basic demographic data about Mars, PA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Mars, PA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Mars, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Commercial Banking
- Account Maintenance
- Private Banking
- Cross Selling
- Wire Transfers
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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