Customer Service Manager Jobs in Lansdale, PA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker - Camden, NJ Financial Centers - Full Time
- Camden, NJ (22 miles from Lansdale, PA)
- 4 hours ago
- Camden, NJ (22 miles from Lansdale, PA)
- 4 hours ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Client Service Manager - Repair Center
- Horsham, PA (8 miles from Lansdale, PA)
- 1 day ago
- Horsham, PA (8 miles from Lansdale, PA)
- 1 day ago
A Snapshot of Your Day** The Client Service Manager manages the scope, schedule, and cost of repair projects in execution at the Service Center. Create inspection reports and repair proposals for...
- Philadelphia, PA (20 miles from Lansdale, PA)
- 1 day ago
- Philadelphia, PA (20 miles from Lansdale, PA)
- 1 day ago
This role provides customers with a one stop experience to fulfill all their financial needs including account opening, lending, partner sales referrals, maintenance, and transaction processing....
Relationship Banker - Conshohocken Financial Center
- Conshohocken, PA (10 miles from Lansdale, PA)
- 1 day ago
- Conshohocken, PA (10 miles from Lansdale, PA)
- 1 day ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Northeast PA Market Hire - Spring House ,PA
- Spring House, PA (4 miles from Lansdale, PA)
- 2 days ago
- Spring House, PA (4 miles from Lansdale, PA)
- 2 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Cherry Hill, NJ (24 miles from Lansdale, PA)
- 3 days ago
- Cherry Hill, NJ (24 miles from Lansdale, PA)
- 3 days ago
Play key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling), Sales Process (profile/pre-call planning, outreach...
- Media, PA (22 miles from Lansdale, PA)
- 3 days ago
- Media, PA (22 miles from Lansdale, PA)
- 3 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Associate Relationship Banker - Norristown Branch - Norristown, PA
- Norristown, PA (6 miles from Lansdale, PA)
- 4 days ago
- Norristown, PA (6 miles from Lansdale, PA)
- 4 days ago
Required qualifications, capabilities, and skills 1+ year of experience in Retail banking sales, Financial services sales, Consultative relationship sales role in a related industry, with proven success...
Relationship Banker, Folsom, PA 19033
- Folsom, PA (23 miles from Lansdale, PA)
- 5 days ago
- Folsom, PA (23 miles from Lansdale, PA)
- 5 days ago
(OR) 12+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening...
Relationship Banker - Northeast Tower Branch - Philadelphia, PA
- Philadelphia, PA (20 miles from Lansdale, PA)
- 6 days ago
- Philadelphia, PA (20 miles from Lansdale, PA)
- 6 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker, King of Prussia, PA
- King of Prussia, PA (10 miles from Lansdale, PA)
- 7 days ago
- King of Prussia, PA (10 miles from Lansdale, PA)
- 7 days ago
(OR) 12+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening...
- Philadelphia, PA (20 miles from Lansdale, PA)
- 8 days ago
- Philadelphia, PA (20 miles from Lansdale, PA)
- 8 days ago
Stantec Consulting Services Inc., Client Service Manager (Multiple Positions), Philadelphia, PA. Oversee and support multiple water, wastewater, and stormwater projects within budget and on...
Relationship banker - Philadelphia Market
- Bryn Mawr, PA (13 miles from Lansdale, PA)
- 10 days ago
- Bryn Mawr, PA (13 miles from Lansdale, PA)
- 10 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Wilmington Market
- Glen Mills, PA (24 miles from Lansdale, PA)
- 10 days ago
- Glen Mills, PA (24 miles from Lansdale, PA)
- 10 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Camden Market
- Collingswood, NJ (24 miles from Lansdale, PA)
- 14 days ago
- Collingswood, NJ (24 miles from Lansdale, PA)
- 14 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Demographic Data for Lansdale, PA
Moving to Lansdale, PA? Find some basic demographic data about Lansdale, PA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Lansdale, PA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Lansdale, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Commercial Banking
- Account Maintenance
- Private Banking
- Cross Selling
- Wire Transfers
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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