Customer Service Manager Jobs in Lansdale, PA

A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.

Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.

1-15 of 32 Jobs

Consumer And Business Banking, Senior Relationship Banker, Montgomeryville, PA

North Wales, PA (3 miles from Lansdale, PA)
7 hours ago

North Wales, PA (3 miles from Lansdale, PA)
7 hours ago

Skills and Abilities: Strong financial acumen; general knowledge of consumer and small business products, and small business lending. Motivated to help people achieve financial goals....

Relationship Banker - Wilmington Market

Broomall, PA (17 miles from Lansdale, PA)
7 hours ago

Broomall, PA (17 miles from Lansdale, PA)
7 hours ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship Banker - Kensington Financial Center

Philadelphia, PA (20 miles from Lansdale, PA)
1 day ago

Philadelphia, PA (20 miles from Lansdale, PA)
1 day ago

Client Service Manager

Conshohocken, PA (10 miles from Lansdale, PA)
3 days ago

Conshohocken, PA (10 miles from Lansdale, PA)
3 days ago

The Enterprise Client Service Manager (CSM) is responsible for the tangible day-to-day client support for all services and products delivered to clients in order to align with the strategic vision...

Relationship Banker I (Warrington Branch)

Warrington, PA (8 miles from Lansdale, PA)
10 days ago

Warrington, PA (8 miles from Lansdale, PA)
10 days ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Relationship Banker, Newton, PA 18940

Newtown, PA (17 miles from Lansdale, PA)
10 days ago

Newtown, PA (17 miles from Lansdale, PA)
10 days ago

Relationship Banker, Newton, PA 18940Newtown, United States of America USA Job Family Description: Identifies and pursues new sales prospects within existing or untapped markets. Gathers market...

Relationship Banker - Upper Darby, PA - (Spanish Required)

Upper Darby, PA (18 miles from Lansdale, PA)
13 days ago

Upper Darby, PA (18 miles from Lansdale, PA)
13 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Customer Service Supervisor - New Hope

New Hope, PA (17 miles from Lansdale, PA)
15 days ago

New Hope, PA (17 miles from Lansdale, PA)
15 days ago

Promote a positive image of the Bank by identifying customer financial needs and proactively recommending appropriate Bank products and services including investments and residential lending Open personal...

Relationship Banker - Northeast PA Market - Warrington, PA

Warrington, PA (8 miles from Lansdale, PA)
15 days ago

Warrington, PA (8 miles from Lansdale, PA)
15 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker II (Warrington Branch)

Warrington, PA (8 miles from Lansdale, PA)
15 days ago

Warrington, PA (8 miles from Lansdale, PA)
15 days ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Relationship Banker

Warminster, PA (11 miles from Lansdale, PA)
16 days ago

Warminster, PA (11 miles from Lansdale, PA)
16 days ago

This role provides customers with a one stop experience to fulfill all their financial needs including account opening, lending, partner sales referrals, maintenance, and transaction processing....

Relationship Banker - East PA Market Hire - Bensalem, PA

Media, PA (22 miles from Lansdale, PA)
22 days ago

Media, PA (22 miles from Lansdale, PA)
22 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Consumer And Business Banking, Senior Relationship Banker, Media, PA

Media, PA (22 miles from Lansdale, PA)
22 days ago

Media, PA (22 miles from Lansdale, PA)
22 days ago

Skills and Abilities: Strong financial acumen; general knowledge of consumer and small business products, and small business lending. Motivated to help people achieve financial goals....

Relationship Banker - Emmaus

Emmaus, PA (23 miles from Lansdale, PA)
24 days ago

Emmaus, PA (23 miles from Lansdale, PA)
24 days ago

Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....

Relationship Banker - Norristown Branch

East Norriton, PA (6 miles from Lansdale, PA)
24 days ago

East Norriton, PA (6 miles from Lansdale, PA)
24 days ago

Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....

View all 32 jobs

Demographic Data for Lansdale, PA

Moving to Lansdale, PA? Find some basic demographic data about Lansdale, PA below.

Median Age

Average Household Income

Home Value vs Household Income in Lansdale, PA

Local

National

Total Population

58,930

Number of Businesses

1,211

City Size

Medium

Customer Service Manager Online Courses and Training Opportunities

iHireBanking curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Team Engagement for Customer Service Managers

Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...

Service Etiquette in Financial Services

Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...

Customer Services

Customer service plays a critical role in today's business world. Just about every organization has realized how important customer service is and many have begun to find ways to evaluate and...

Salary for Customer Service Manager Jobs in Lansdale, PA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireBanking research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Customer Service Manager positions.

Highest Education Level

Customer Service Managers in Lansdale, PA offer the following education background

Bachelor's Degree

35.2%

High School or GED

23.5%

Associate's Degree

14.7%

Master's Degree

11.9%

Vocational Degree or Certification

11.1%

Some College

2.0%

Doctorate Degree

0.8%

Some High School

0.7%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Customer Service Managers in Lansdale, PA

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Manager position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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