Customer Service Manager Jobs in Lahaska, PA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker II ( Princeton Branch)
- Princeton, NJ (19 miles from Lahaska, PA)
- 4 hours ago
- Princeton, NJ (19 miles from Lahaska, PA)
- 4 hours ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
Assoc Relationship Banker - Ambler, PA
- Ambler, PA (14 miles from Lahaska, PA)
- 8 hours ago
- Ambler, PA (14 miles from Lahaska, PA)
- 8 hours ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker II ( Princeton Branch)
- Princeton Junction, NJ (22 miles from Lahaska, PA)
- 1 day ago
- Princeton Junction, NJ (22 miles from Lahaska, PA)
- 1 day ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
- Blue Bell, PA (18 miles from Lahaska, PA)
- 2 days ago
- Blue Bell, PA (18 miles from Lahaska, PA)
- 2 days ago
We are seeking a skilled and experienced Client Service Manager to join our service team at PMA Companies. In this pivotal role, you will serve as the primary liaison for all service, performance,...
Relationship Banker/Sr. Relationship Banker - Easton Ave Branch
- Bethlehem, PA (24 miles from Lahaska, PA)
- 4 days ago
- Bethlehem, PA (24 miles from Lahaska, PA)
- 4 days ago
Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....
Relationship Banker I (Warrington Branch)
- Warrington, PA (8 miles from Lahaska, PA)
- 4 days ago
- Warrington, PA (8 miles from Lahaska, PA)
- 4 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
- New Hope, PA (1 mile from Lahaska, PA)
- 5 days ago
- New Hope, PA (1 mile from Lahaska, PA)
- 5 days ago
Banking team the Relationship Banker provides guidance on banking products and services....
- Perkasie, PA (11 miles from Lahaska, PA)
- 5 days ago
- Perkasie, PA (11 miles from Lahaska, PA)
- 5 days ago
Banking team the Relationship Banker provides guidance on banking products and services....
Client Service Manager, Wireless
- Warrington, PA (8 miles from Lahaska, PA)
- 5 days ago
- Warrington, PA (8 miles from Lahaska, PA)
- 5 days ago
Position Title: Client Service Manager (P3) Company Summary Crown Castle is the nation's largest provider of shared communications infrastructure: towers, small cells and fiber. It all works...
Client Service Manager - Repair Center
- Horsham, PA (12 miles from Lahaska, PA)
- 11 days ago
- Horsham, PA (12 miles from Lahaska, PA)
- 11 days ago
A Snapshot of Your Day** The Client Service Manager manages the scope, schedule, and cost of repair projects in execution at the Service Center. Create inspection reports and repair proposals for...
Relationship Banker - Conshohocken Financial Center
- Conshohocken, PA (23 miles from Lahaska, PA)
- 11 days ago
- Conshohocken, PA (23 miles from Lahaska, PA)
- 11 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Northeast PA Market Hire - Spring House ,PA
- Spring House, PA (15 miles from Lahaska, PA)
- 12 days ago
- Spring House, PA (15 miles from Lahaska, PA)
- 12 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Associate Relationship Banker - Norristown Branch - Norristown, PA
- Norristown, PA (21 miles from Lahaska, PA)
- 14 days ago
- Norristown, PA (21 miles from Lahaska, PA)
- 14 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Trenton Princeton Market
- Windsor, NJ (24 miles from Lahaska, PA)
- 24 days ago
- Windsor, NJ (24 miles from Lahaska, PA)
- 24 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Willingboro Financial Center
- Willingboro, NJ (23 miles from Lahaska, PA)
- 24 days ago
- Willingboro, NJ (23 miles from Lahaska, PA)
- 24 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Lahaska, PA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Lahaska, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Account Maintenance
- Wire Transfers
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Retail
- Business Development
- Customer Relations
- High School Diploma
- Written Communication
- Telephone Skills
- Typing
- Reporting
- Policy Development
- Coaching
- Regulations
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Sales
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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