Customer Service Manager Jobs in Horsham, PA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Havertown, PA (17 miles from Horsham, PA)
- 5 hours ago
- Havertown, PA (17 miles from Horsham, PA)
- 5 hours ago
Primary Responsibilities: Play key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling), Sales Process (profile...
Assoc Relationship Banker - Ambler, PA
- Ambler, PA (3 miles from Horsham, PA)
- 8 hours ago
- Ambler, PA (3 miles from Horsham, PA)
- 8 hours ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Assoc Relationship Banker - Andorra Branch - Philadelphia, PA
- Philadelphia, PA (16 miles from Horsham, PA)
- 19 hours ago
- Philadelphia, PA (16 miles from Horsham, PA)
- 19 hours ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Springfield Financial Center
- Springfield, PA (20 miles from Horsham, PA)
- 23 hours ago
- Springfield, PA (20 miles from Horsham, PA)
- 23 hours ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Blue Bell, PA (7 miles from Horsham, PA)
- 2 days ago
- Blue Bell, PA (7 miles from Horsham, PA)
- 2 days ago
We are seeking a skilled and experienced Client Service Manager to join our service team at PMA Companies. In this pivotal role, you will serve as the primary liaison for all service, performance,...
Relationship Banker - King of Prussia Branch - King of Prussia, PA
- King of Prussia, PA (14 miles from Horsham, PA)
- 4 days ago
- King of Prussia, PA (14 miles from Horsham, PA)
- 4 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker I (Warrington Branch)
- Warrington, PA (4 miles from Horsham, PA)
- 4 days ago
- Warrington, PA (4 miles from Horsham, PA)
- 4 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
- New Hope, PA (13 miles from Horsham, PA)
- 5 days ago
- New Hope, PA (13 miles from Horsham, PA)
- 5 days ago
Banking team the Relationship Banker provides guidance on banking products and services....
- Perkasie, PA (14 miles from Horsham, PA)
- 5 days ago
- Perkasie, PA (14 miles from Horsham, PA)
- 5 days ago
Banking team the Relationship Banker provides guidance on banking products and services....
Client Service Manager, Wireless
- Warrington, PA (4 miles from Horsham, PA)
- 5 days ago
- Warrington, PA (4 miles from Horsham, PA)
- 5 days ago
Position Title: Client Service Manager (P3) Company Summary Crown Castle is the nation's largest provider of shared communications infrastructure: towers, small cells and fiber. It all works...
- Philadelphia, PA (16 miles from Horsham, PA)
- 6 days ago
- Philadelphia, PA (16 miles from Horsham, PA)
- 6 days ago
The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...
Relationship Banker - Camden, NJ Financial Centers - Full Time
- Camden, NJ (18 miles from Horsham, PA)
- 10 days ago
- Camden, NJ (18 miles from Horsham, PA)
- 10 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
A Snapshot of Your Day** The Client Service Manager manages the scope, schedule, and cost of repair projects in execution at the Service Center. Create inspection reports and repair proposals for...
- Philadelphia, PA (16 miles from Horsham, PA)
- 11 days ago
- Philadelphia, PA (16 miles from Horsham, PA)
- 11 days ago
This role provides customers with a one stop experience to fulfill all their financial needs including account opening, lending, partner sales referrals, maintenance, and transaction processing....
Relationship Banker - Conshohocken Financial Center
- Conshohocken, PA (11 miles from Horsham, PA)
- 11 days ago
- Conshohocken, PA (11 miles from Horsham, PA)
- 11 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Demographic Data for Horsham, PA
Moving to Horsham, PA? Find some basic demographic data about Horsham, PA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Horsham, PA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Horsham, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Account Maintenance
- Wire Transfers
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Retail
- Business Development
- Customer Relations
- High School Diploma
- Written Communication
- Telephone Skills
- Typing
- Reporting
- Policy Development
- Coaching
- Regulations
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Sales
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Decide Between Investment Banking and Commercial Banking
Many finance professionals begin the career planning phase by taking some time to figure out whether they want to pursue commercial banking or investment banking. While both career paths can reap great rewards, each comes with a different set of responsibilities and skills. Here is a breakdown of some of the factors that separate careers in investment and commercial banking to consider.
Read article »
Career Spotlight: Personal Banker
What does a personal banker do? Is a personal banker salary rewarding? Get answers to these questions and more in our guide to personal banker careers.
Read article »