Customer Service Manager Jobs in Hellertown, PA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker/Sr. Relationship Banker - Easton Ave Branch
- Bethlehem, PA (3 miles from Hellertown, PA)
- 8 hours ago
- Bethlehem, PA (3 miles from Hellertown, PA)
- 8 hours ago
Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....
Relationship Banker I (Warrington Branch)
- Warrington, PA (24 miles from Hellertown, PA)
- 9 hours ago
- Warrington, PA (24 miles from Hellertown, PA)
- 9 hours ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
- New Hope, PA (22 miles from Hellertown, PA)
- 18 hours ago
- New Hope, PA (22 miles from Hellertown, PA)
- 18 hours ago
Banking team the Relationship Banker provides guidance on banking products and services....
- Perkasie, PA (13 miles from Hellertown, PA)
- 18 hours ago
- Perkasie, PA (13 miles from Hellertown, PA)
- 18 hours ago
Banking team the Relationship Banker provides guidance on banking products and services....
Client Service Manager, Wireless
- Warrington, PA (24 miles from Hellertown, PA)
- 22 hours ago
- Warrington, PA (24 miles from Hellertown, PA)
- 22 hours ago
Position Title: Client Service Manager (P3) Company Summary Crown Castle is the nation's largest provider of shared communications infrastructure: towers, small cells and fiber. It all works...
Relationship Banker/Sr.Relationship Banker - Nazareth Branch
- Nazareth, PA (11 miles from Hellertown, PA)
- 1 day ago
- Nazareth, PA (11 miles from Hellertown, PA)
- 1 day ago
Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....
Relationship Banker - Somerset-Hunterdon Market
- Flemington, NJ (23 miles from Hellertown, PA)
- 1 day ago
- Flemington, NJ (23 miles from Hellertown, PA)
- 1 day ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Allentown, PA (8 miles from Hellertown, PA)
- 8 days ago
- Allentown, PA (8 miles from Hellertown, PA)
- 8 days ago
Primary Responsibilities: Play key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling), Sales Process (profile...
- New Hope, PA (22 miles from Hellertown, PA)
- 28 days ago
- New Hope, PA (22 miles from Hellertown, PA)
- 28 days ago
Promote a positive image of the Bank by identifying customer financial needs and proactively recommending appropriate Bank products and services including investments and residential lending Open personal...
Relationship Banker- Doylestown
- Doylestown, PA (21 miles from Hellertown, PA)
- 30+ days ago
- Doylestown, PA (21 miles from Hellertown, PA)
- 30+ days ago
Overview As a member of the Retail Banking team the Relationship Banker provides guidance on banking products and services....
Relationship Banker - Peddlers Village Financial Center
- Lahaska, PA (21 miles from Hellertown, PA)
- 30+ days ago
- Lahaska, PA (21 miles from Hellertown, PA)
- 30+ days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Warrington Financial Center
- Warrington, PA (24 miles from Hellertown, PA)
- 30+ days ago
- Warrington, PA (24 miles from Hellertown, PA)
- 30+ days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Customer Service Supervisor - Riegelsville
- Riegelsville, PA (3 miles from Hellertown, PA)
- 45+ days ago
- Riegelsville, PA (3 miles from Hellertown, PA)
- 45+ days ago
Promote a positive image of the Bank by identifying customer financial needs and proactively recommending appropriate Bank products and services including investments and residential lending Open personal...
Relationship Banker - Greater Lehigh Valley Market - Harrisburg, PA
- Allentown, PA (8 miles from Hellertown, PA)
- 60+ days ago
- Allentown, PA (8 miles from Hellertown, PA)
- 60+ days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Warrington Financial Center - Spanish Required
- Warrington, PA (24 miles from Hellertown, PA)
- 60+ days ago
- Warrington, PA (24 miles from Hellertown, PA)
- 60+ days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Demographic Data for Hellertown, PA
Moving to Hellertown, PA? Find some basic demographic data about Hellertown, PA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Hellertown, PA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Hellertown, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- BSA
- Account Maintenance
- Private Banking
- Wire Transfers
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Customer Retention
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Retail
- Business Development
- High School Diploma
- Customer Relations
- Written Communication
- Telephone Skills
- Typing
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Sales
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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