Customer Service Manager Jobs in Haverford, PA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker - King of Prussia Branch - King of Prussia, PA
- King of Prussia, PA (7 miles from Haverford, PA)
- 9 hours ago
- King of Prussia, PA (7 miles from Haverford, PA)
- 9 hours ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker I (Warrington Branch)
- Warrington, PA (19 miles from Haverford, PA)
- 9 hours ago
- Warrington, PA (19 miles from Haverford, PA)
- 9 hours ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
- Wilmington, DE (22 miles from Haverford, PA)
- 16 hours ago
- Wilmington, DE (22 miles from Haverford, PA)
- 16 hours ago
Primary Responsibilities: Play key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling), Sales Process (profile...
Client Service Manager, Wireless
- Warrington, PA (19 miles from Haverford, PA)
- 22 hours ago
- Warrington, PA (19 miles from Haverford, PA)
- 22 hours ago
Position Title: Client Service Manager (P3) Company Summary Crown Castle is the nation's largest provider of shared communications infrastructure: towers, small cells and fiber. It all works...
- Philadelphia, PA (8 miles from Haverford, PA)
- 1 day ago
- Philadelphia, PA (8 miles from Haverford, PA)
- 1 day ago
The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...
- Wilmington, DE (22 miles from Haverford, PA)
- 3 days ago
- Wilmington, DE (22 miles from Haverford, PA)
- 3 days ago
Build relationships with non-branch business partners (e.g. business bankers, mortgage loan originators). Perform basic sales duties....
Relationship Banker - Camden, NJ Financial Centers - Full Time
- Laurel Springs, NJ (21 miles from Haverford, PA)
- 5 days ago
- Laurel Springs, NJ (21 miles from Haverford, PA)
- 5 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Client Service Manager - Repair Center
- Horsham, PA (15 miles from Haverford, PA)
- 7 days ago
- Horsham, PA (15 miles from Haverford, PA)
- 7 days ago
A Snapshot of Your Day** The Client Service Manager manages the scope, schedule, and cost of repair projects in execution at the Service Center. Create inspection reports and repair proposals for...
- Philadelphia, PA (8 miles from Haverford, PA)
- 7 days ago
- Philadelphia, PA (8 miles from Haverford, PA)
- 7 days ago
This role provides customers with a one stop experience to fulfill all their financial needs including account opening, lending, partner sales referrals, maintenance, and transaction processing....
Relationship Banker - Conshohocken Financial Center
- Conshohocken, PA (5 miles from Haverford, PA)
- 7 days ago
- Conshohocken, PA (5 miles from Haverford, PA)
- 7 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Relationship Banker - Northeast PA Market Hire - Spring House ,PA
- Spring House, PA (13 miles from Haverford, PA)
- 8 days ago
- Spring House, PA (13 miles from Haverford, PA)
- 8 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Media, PA (8 miles from Haverford, PA)
- 9 days ago
- Media, PA (8 miles from Haverford, PA)
- 9 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Associate Relationship Banker - Norristown Branch - Norristown, PA
- Norristown, PA (8 miles from Haverford, PA)
- 10 days ago
- Norristown, PA (8 miles from Haverford, PA)
- 10 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker, Folsom, PA 19033
- Folsom, PA (8 miles from Haverford, PA)
- 10 days ago
- Folsom, PA (8 miles from Haverford, PA)
- 10 days ago
(OR) 12+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening...
Relationship Banker - Northeast Tower Branch - Philadelphia, PA
- Philadelphia, PA (8 miles from Haverford, PA)
- 11 days ago
- Philadelphia, PA (8 miles from Haverford, PA)
- 11 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Demographic Data for Haverford, PA
Moving to Haverford, PA? Find some basic demographic data about Haverford, PA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Haverford, PA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Haverford, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Account Maintenance
- Private Banking
- Wire Transfers
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Retail
- Business Development
- High School Diploma
- Customer Relations
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Sales
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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