Customer Service Manager Jobs in Haverford, PA

A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.

Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.

1-15 of 52 Jobs

Relationship Banker - West New Jersey District

  • Moorestown, NJ (19 miles from Haverford, PA)
  • moments ago
  • Moorestown, NJ (19 miles from Haverford, PA)
  • moments ago

The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...

Consumer & Business Banking, Senior Relationship Banker, King of Prussia, PA

  • King of Prussia, PA (7 miles from Haverford, PA)
  • moments ago
  • King of Prussia, PA (7 miles from Haverford, PA)
  • moments ago

Strong financial acumen with a general knowledge of consumer and small business products, and lending. Proven track record in sales and cross-selling products and services....

Relationship Banker/Sr. Relationship Banker - Doylestown Branch

  • Doylestown, PA (22 miles from Haverford, PA)
  • 1 day ago
  • Doylestown, PA (22 miles from Haverford, PA)
  • 1 day ago

Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....

MEP/PEP Client Service Manager

  • Philadelphia, PA (8 miles from Haverford, PA)
  • 1 day ago
  • Philadelphia, PA (8 miles from Haverford, PA)
  • 1 day ago

Newport, an Ascensus company, helps employers offer their associates a more secure financial future through retirement plans, insurance and consulting services. Newport offers comprehensive plan...

Assoc Relationship Banker - Penrose Branch - Philadelphia, PA

  • Philadelphia, PA (8 miles from Haverford, PA)
  • 2 days ago
  • Philadelphia, PA (8 miles from Haverford, PA)
  • 2 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker

  • Havertown, PA (2 miles from Haverford, PA)
  • 3 days ago
  • Havertown, PA (2 miles from Haverford, PA)
  • 3 days ago

Primary Responsibilities: Play key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling), Sales Process (profile...

Assoc Relationship Banker - Ambler, PA

  • Ambler, PA (13 miles from Haverford, PA)
  • 3 days ago
  • Ambler, PA (13 miles from Haverford, PA)
  • 3 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Assoc Relationship Banker - Andorra Branch - Philadelphia, PA

  • Philadelphia, PA (8 miles from Haverford, PA)
  • 3 days ago
  • Philadelphia, PA (8 miles from Haverford, PA)
  • 3 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker - Springfield Financial Center

  • Springfield, PA (5 miles from Haverford, PA)
  • 4 days ago
  • Springfield, PA (5 miles from Haverford, PA)
  • 4 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Client Service Manager

  • Blue Bell, PA (10 miles from Haverford, PA)
  • 5 days ago
  • Blue Bell, PA (10 miles from Haverford, PA)
  • 5 days ago

We are seeking a skilled and experienced Client Service Manager to join our service team at PMA Companies. In this pivotal role, you will serve as the primary liaison for all service, performance,...

Relationship Banker - King of Prussia Branch - King of Prussia, PA

  • King of Prussia, PA (7 miles from Haverford, PA)
  • 7 days ago
  • King of Prussia, PA (7 miles from Haverford, PA)
  • 7 days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker I (Warrington Branch)

  • Warrington, PA (19 miles from Haverford, PA)
  • 7 days ago
  • Warrington, PA (19 miles from Haverford, PA)
  • 7 days ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...

Relationship Banker LP

  • Philadelphia, PA (8 miles from Haverford, PA)
  • 9 days ago
  • Philadelphia, PA (8 miles from Haverford, PA)
  • 9 days ago

The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...

Senior Relationship Banker

  • Wilmington, DE (22 miles from Haverford, PA)
  • 11 days ago
  • Wilmington, DE (22 miles from Haverford, PA)
  • 11 days ago

Build relationships with non-branch business partners (e.g. business bankers, mortgage loan originators). Perform basic sales duties....

Relationship Banker - Camden, NJ Financial Centers - Full Time

  • Laurel Springs, NJ (21 miles from Haverford, PA)
  • 13 days ago
  • Laurel Springs, NJ (21 miles from Haverford, PA)
  • 13 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Demographic Data for Haverford, PA

Moving to Haverford, PA? Find some basic demographic data about Haverford, PA below.


Local
National
6,526
178
Medium/Sm

Customer Service Manager Online Courses and Training Opportunities

iHireBanking curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Team Engagement for Customer Service Managers
Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Customer Service Career Guide: From Agent to Manager
This course walks you through every stage of the support career path - from entry-level agent to team lead and manager. You'll learn the core responsibilities, required soft skills, and...

Salary for Customer Service Manager Jobs in Haverford, PA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireBanking research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Customer Service Manager positions.



Highest Education Level

Customer Service Managers in Haverford, PA offer the following education background
Bachelor's Degree
35.3%
High School or GED
23.4%
Associate's Degree
14.7%
Master's Degree
11.9%
Vocational Degree or Certification
11.1%
Some College
2.0%
Doctorate Degree
0.8%
Some High School
0.7%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Managers in Haverford, PA
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%



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