Customer Service Manager Jobs in Haverford, PA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker - West New Jersey District
- Moorestown, NJ (19 miles from Haverford, PA)
- moments ago
- Moorestown, NJ (19 miles from Haverford, PA)
- moments ago
The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...
Consumer & Business Banking, Senior Relationship Banker, King of Prussia, PA
- King of Prussia, PA (7 miles from Haverford, PA)
- moments ago
- King of Prussia, PA (7 miles from Haverford, PA)
- moments ago
Strong financial acumen with a general knowledge of consumer and small business products, and lending. Proven track record in sales and cross-selling products and services....
Relationship Banker/Sr. Relationship Banker - Doylestown Branch
- Doylestown, PA (22 miles from Haverford, PA)
- 1 day ago
- Doylestown, PA (22 miles from Haverford, PA)
- 1 day ago
Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....
MEP/PEP Client Service Manager
- Philadelphia, PA (8 miles from Haverford, PA)
- 1 day ago
- Philadelphia, PA (8 miles from Haverford, PA)
- 1 day ago
Newport, an Ascensus company, helps employers offer their associates a more secure financial future through retirement plans, insurance and consulting services. Newport offers comprehensive plan...
Assoc Relationship Banker - Penrose Branch - Philadelphia, PA
- Philadelphia, PA (8 miles from Haverford, PA)
- 2 days ago
- Philadelphia, PA (8 miles from Haverford, PA)
- 2 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Havertown, PA (2 miles from Haverford, PA)
- 3 days ago
- Havertown, PA (2 miles from Haverford, PA)
- 3 days ago
Primary Responsibilities: Play key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling), Sales Process (profile...
Assoc Relationship Banker - Ambler, PA
- Ambler, PA (13 miles from Haverford, PA)
- 3 days ago
- Ambler, PA (13 miles from Haverford, PA)
- 3 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Assoc Relationship Banker - Andorra Branch - Philadelphia, PA
- Philadelphia, PA (8 miles from Haverford, PA)
- 3 days ago
- Philadelphia, PA (8 miles from Haverford, PA)
- 3 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Springfield Financial Center
- Springfield, PA (5 miles from Haverford, PA)
- 4 days ago
- Springfield, PA (5 miles from Haverford, PA)
- 4 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Blue Bell, PA (10 miles from Haverford, PA)
- 5 days ago
- Blue Bell, PA (10 miles from Haverford, PA)
- 5 days ago
We are seeking a skilled and experienced Client Service Manager to join our service team at PMA Companies. In this pivotal role, you will serve as the primary liaison for all service, performance,...
Relationship Banker - King of Prussia Branch - King of Prussia, PA
- King of Prussia, PA (7 miles from Haverford, PA)
- 7 days ago
- King of Prussia, PA (7 miles from Haverford, PA)
- 7 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker I (Warrington Branch)
- Warrington, PA (19 miles from Haverford, PA)
- 7 days ago
- Warrington, PA (19 miles from Haverford, PA)
- 7 days ago
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can...
- Philadelphia, PA (8 miles from Haverford, PA)
- 9 days ago
- Philadelphia, PA (8 miles from Haverford, PA)
- 9 days ago
The Nationwide Mortgage Licensing System (NMLS) web site ( provides the MU4R questions and registration required for employment in this position Individuals in Loan Originator (LO) positions must meet...
- Wilmington, DE (22 miles from Haverford, PA)
- 11 days ago
- Wilmington, DE (22 miles from Haverford, PA)
- 11 days ago
Build relationships with non-branch business partners (e.g. business bankers, mortgage loan originators). Perform basic sales duties....
Relationship Banker - Camden, NJ Financial Centers - Full Time
- Laurel Springs, NJ (21 miles from Haverford, PA)
- 13 days ago
- Laurel Springs, NJ (21 miles from Haverford, PA)
- 13 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Demographic Data for Haverford, PA
Moving to Haverford, PA? Find some basic demographic data about Haverford, PA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Haverford, PA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Haverford, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Account Maintenance
- Wire Transfers
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Retail
- Business Development
- Customer Relations
- High School Diploma
- Written Communication
- Telephone Skills
- Typing
- Reporting
- Collaboration
- Policy Development
- Coaching
- Regulations
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Sales
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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