Customer Service Manager Jobs in Folsom, PA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker , West Chester , PA
- West Chester, PA (16 miles from Folsom, PA)
- 1 hour ago
- West Chester, PA (16 miles from Folsom, PA)
- 1 hour ago
Relationship Banker, West Chester, PAWest Chester, United States of America WHAT YOU WILL BE DOING USA Job Family Description: Identifies and pursues new sales prospects within existing or...
Relationship Banker, Parkside, Philadelphia, PA
- Philadelphia, PA (9 miles from Folsom, PA)
- 1 hour ago
- Philadelphia, PA (9 miles from Folsom, PA)
- 1 hour ago
Relationship Banker, Parkside, Philadelphia, PAPhiladelphia, United States of America WHAT YOU WILL BE DOING USA Job Family Description: Identifies and pursues new sales prospects within existing...
Relationship Banker, Ridley, Folsom, PACountry: United States of America WHAT YOU WILL BE DOING USA Job Family Description: Identifies and pursues new sales prospects within existing or untapped...
Relationship Banker, Boulevard North East, Philadelphia, PA
- Philadelphia, PA (9 miles from Folsom, PA)
- 1 hour ago
- Philadelphia, PA (9 miles from Folsom, PA)
- 1 hour ago
Relationship Banker, Boulevard North East, Philadelphia, PAPhiladelphia, United States of America WHAT YOU WILL BE DOING USA Job Family Description: Identifies and pursues new sales prospects...
Relationship Banker, 1500 Market Street, Philadelphia, PA
- Philadelphia, PA (9 miles from Folsom, PA)
- 1 hour ago
- Philadelphia, PA (9 miles from Folsom, PA)
- 1 hour ago
Relationship Banker, 1500 Market Street, Philadelphia, PAPhiladelphia, United States of America WHAT YOU WILL BE DOING USA Job Family Description: Identifies and pursues new sales prospects within...
Relationship Banker, Cedarbrook, Wyncote, PA
- Wyncote, PA (16 miles from Folsom, PA)
- 1 hour ago
- Wyncote, PA (16 miles from Folsom, PA)
- 1 hour ago
Relationship Banker, Cedarbrook, Wyncote, PAWyncote, United States of America WHAT YOU WILL BE DOING USA Job Family Description: Identifies and pursues new sales prospects within existing or...
Retail Consumer & Business Senior Relationship Banker, Ardmore , PA
- Ardmore, PA (7 miles from Folsom, PA)
- 1 hour ago
- Ardmore, PA (7 miles from Folsom, PA)
- 1 hour ago
Skills and Abilities: Strong financial acumen; general knowledge of consumer and small business products, and small business lending Motivated to help people achieve financial goals Passion and personal...
- Media, PA (5 miles from Folsom, PA)
- 4 hours ago
- Media, PA (5 miles from Folsom, PA)
- 4 hours ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Associate Relationship Banker - Norristown Branch - Norristown, PA
- Norristown, PA (16 miles from Folsom, PA)
- 1 day ago
- Norristown, PA (16 miles from Folsom, PA)
- 1 day ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
(OR) 12+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening...
Relationship Banker - Northeast Tower Branch - Philadelphia, PA
- Philadelphia, PA (9 miles from Folsom, PA)
- 2 days ago
- Philadelphia, PA (9 miles from Folsom, PA)
- 2 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker, King of Prussia, PA
- King of Prussia, PA (14 miles from Folsom, PA)
- 3 days ago
- King of Prussia, PA (14 miles from Folsom, PA)
- 3 days ago
(OR) 12+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening...
Relationship/Sr. Relationship Banker - West Deptford Branch
- Thorofare, NJ (7 miles from Folsom, PA)
- 3 days ago
- Thorofare, NJ (7 miles from Folsom, PA)
- 3 days ago
Advises on consumer lending options and takes loan applications. Adheres to internal controls, operational procedures and risk management policies....
- Philadelphia, PA (9 miles from Folsom, PA)
- 4 days ago
- Philadelphia, PA (9 miles from Folsom, PA)
- 4 days ago
Stantec Consulting Services Inc., Client Service Manager (Multiple Positions), Philadelphia, PA. Oversee and support multiple water, wastewater, and stormwater projects within budget and on...
Relationship Banker - Wilmington Market
- Kennett Square, PA (20 miles from Folsom, PA)
- 5 days ago
- Kennett Square, PA (20 miles from Folsom, PA)
- 5 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Demographic Data for Folsom, PA
Moving to Folsom, PA? Find some basic demographic data about Folsom, PA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Folsom, PA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Folsom, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Commercial Banking
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Resolution
- Business Administration
- Notary Public
- Problem Resolution
- Sales Management
- Referrals
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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