Customer Service Manager Jobs in Downingtown, PA

A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.

Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.

1-15 of 16 Jobs

Relationship Banker, Folsom, PA 19033

Folsom, PA (23 miles from Downingtown, PA)
6 hours ago

Folsom, PA (23 miles from Downingtown, PA)
6 hours ago

(OR) 12+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening...

Relationship Banker, King of Prussia, PA

King of Prussia, PA (17 miles from Downingtown, PA)
2 days ago

King of Prussia, PA (17 miles from Downingtown, PA)
2 days ago

Relationship Banker - Wilmington Market

Kennett Square, PA (11 miles from Downingtown, PA)
4 days ago

Kennett Square, PA (11 miles from Downingtown, PA)
4 days ago

in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...

Relationship banker - Philadelphia Market

Bryn Mawr, PA (20 miles from Downingtown, PA)
5 days ago

Bryn Mawr, PA (20 miles from Downingtown, PA)
5 days ago

Insurance Client Relations Manager

Media, PA (17 miles from Downingtown, PA)
16 days ago

Media, PA (17 miles from Downingtown, PA)
16 days ago

Who We Are *REMOTE OPPORUNITY* Modotech, Inc. is an insurance technology firm specializing in policy administration systems for Property & Casualty insurance companies and managing general agents....

Remote Work

Relationship Banker - Limestone Shopping Center

Wilmington, DE (24 miles from Downingtown, PA)
18 days ago

Wilmington, DE (24 miles from Downingtown, PA)
18 days ago

Relationship Banker - Phoenixville Plaza Financial Center

Phoenixville, PA (13 miles from Downingtown, PA)
30+ days ago

Phoenixville, PA (13 miles from Downingtown, PA)
30+ days ago

Relationship Banker

Exton, PA (4 miles from Downingtown, PA)
30+ days ago

Exton, PA (4 miles from Downingtown, PA)
30+ days ago

This role provides customers with a one stop experience to fulfill all their financial needs including account opening, lending, partner sales referrals, maintenance, and transaction processing....

Relationship Banker - Newtown Square Financial Center

Newtown Square, PA (15 miles from Downingtown, PA)
30+ days ago

Newtown Square, PA (15 miles from Downingtown, PA)
30+ days ago

Relationship Banker - Exton Square Branch - Exton, PA

Exton, PA (4 miles from Downingtown, PA)
45+ days ago

Exton, PA (4 miles from Downingtown, PA)
45+ days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

Relationship Banker - Hershey's Mill Branch

West Chester, PA (6 miles from Downingtown, PA)
45+ days ago

West Chester, PA (6 miles from Downingtown, PA)
45+ days ago

Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....

Relationship Banker - Paoli Financial Center

Paoli, PA (12 miles from Downingtown, PA)
45+ days ago

Paoli, PA (12 miles from Downingtown, PA)
45+ days ago

Relationship Banker - West Sadsbury Branch

Parkesburg, PA (11 miles from Downingtown, PA)
45+ days ago

Parkesburg, PA (11 miles from Downingtown, PA)
45+ days ago

Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....

Relationship Banker

West Chester, PA (6 miles from Downingtown, PA)
60+ days ago

West Chester, PA (6 miles from Downingtown, PA)
60+ days ago

Primary Responsibilities: Play key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling), Sales Process (profile...

Relationship Banker - Upper Darby, PA

Upper Darby, PA (24 miles from Downingtown, PA)
60+ days ago

Upper Darby, PA (24 miles from Downingtown, PA)
60+ days ago

Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....

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Demographic Data for Downingtown, PA

Moving to Downingtown, PA? Find some basic demographic data about Downingtown, PA below.

Median Age

Average Household Income

Home Value vs Household Income in Downingtown, PA

Local

National

Total Population

52,406

Number of Businesses

997

City Size

Medium

Customer Service Manager Online Courses and Training Opportunities

iHireBanking curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Team Engagement for Customer Service Managers

Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...

Service Etiquette in Financial Services

Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...

Customer Service Career Guide: From Agent to Manager

This course walks you through every stage of the support career path - from entry-level agent to team lead and manager. You'll learn the core responsibilities, required soft skills, and...

Salary for Customer Service Manager Jobs in Downingtown, PA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireBanking research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Customer Service Manager positions.

Highest Education Level

Customer Service Managers in Downingtown, PA offer the following education background

Bachelor's Degree

35.3%

High School or GED

23.5%

Associate's Degree

14.6%

Master's Degree

11.9%

Vocational Degree or Certification

11.1%

Some College

2.0%

Doctorate Degree

0.8%

Some High School

0.7%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Customer Service Managers in Downingtown, PA

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Manager position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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