Customer Service Manager Jobs in Coraopolis, PA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
- Beaver, PA (15 miles from Coraopolis, PA)
- 3 days ago
- Beaver, PA (15 miles from Coraopolis, PA)
- 3 days ago
Banker Business Unit: Retail Reports to: Varies Based on Assignment Position Overview: This position is expected to develop proficiency of basic consumer banking transactions, account servicing, and lending...
Relationship Banker - Pittsburgh Market
- Sewickley, PA (5 miles from Coraopolis, PA)
- 3 days ago
- Sewickley, PA (5 miles from Coraopolis, PA)
- 3 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
- Weirton, WV (20 miles from Coraopolis, PA)
- 3 days ago
- Weirton, WV (20 miles from Coraopolis, PA)
- 3 days ago
Demonstrating acumen in sales, customer service, relationship management, banking, consumer lending, business banking, business lending, communication and presentation....
Remote Work- Pittsburgh, PA (6 miles from Coraopolis, PA)
- 4 days ago
- Pittsburgh, PA (6 miles from Coraopolis, PA)
- 4 days ago
Banker Business Unit: Retail Reports to: Varies Based on Assignment Position Overview: This position is expected to develop proficiency of basic consumer banking transactions, account servicing, and lending...
Client Service Manager, Wireless
- Canonsburg, PA (16 miles from Coraopolis, PA)
- 4 days ago
- Canonsburg, PA (16 miles from Coraopolis, PA)
- 4 days ago
Position Title: Client Service Manager (P3) Company Summary Crown Castle is the nation’s largest provider of shared communications infrastructure: towers, small cells and fiber. It all works...
Environmental Client Service Manager/Consultant
- Cranberry Township, PA (14 miles from Coraopolis, PA)
- 10 days ago
- Cranberry Township, PA (14 miles from Coraopolis, PA)
- 10 days ago
Groundwater & Environmental Services, Inc. (GES), an industry leader with a reputation for excellence in providing environmental consulting, engineering, compliance, and technical field services...
Remote WorkRelationship Banker - Oakland Branch - Pittsburgh, PA
- Pittsburgh, PA (18 miles from Coraopolis, PA)
- 10 days ago
- Pittsburgh, PA (18 miles from Coraopolis, PA)
- 10 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Monroeville Branch - Monroeville, PA
- Monroeville, PA (23 miles from Coraopolis, PA)
- 13 days ago
- Monroeville, PA (23 miles from Coraopolis, PA)
- 13 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Senior Client Service Manager - National
- Pittsburgh, PA (18 miles from Coraopolis, PA)
- 18 days ago
- Pittsburgh, PA (18 miles from Coraopolis, PA)
- 18 days ago
Company : Highmark Inc. Job Description : JOB SUMMARY This job partners with assigned Client Managers to maintain and grow existing business and ensure that positive account relationships are...
Relationship Banker - SW Pittsburgh Market
- Bridgeville, PA (12 miles from Coraopolis, PA)
- 18 days ago
- Bridgeville, PA (12 miles from Coraopolis, PA)
- 18 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - North Huntingdon
- Pittsburgh, PA (18 miles from Coraopolis, PA)
- 26 days ago
- Pittsburgh, PA (18 miles from Coraopolis, PA)
- 26 days ago
Banker Business Unit: Retail Reports to: Varies Based on Assignment Position Overview: This position is expected to develop proficiency of basic consumer banking transactions, account servicing, and lending...
Relationship Banker - Center Township
- Monaca, PA (12 miles from Coraopolis, PA)
- 30+ days ago
- Monaca, PA (12 miles from Coraopolis, PA)
- 30+ days ago
relationships through sales and service Excellent communication skills in person and on telephone Above average knowledge of credit union products and services Demonstrated cross-selling skills Knowledge of lending...
- Pittsburgh, PA (6 miles from Coraopolis, PA)
- 45+ days ago
- Pittsburgh, PA (6 miles from Coraopolis, PA)
- 45+ days ago
Banker Business Unit: Retail Reports to: Varies Based on Assignment Position Overview: This position is expected to develop proficiency of basic consumer banking transactions, account servicing, and lending...
Financial Relationship Banker - Ohara Township, PA
- Pittsburgh, PA (18 miles from Coraopolis, PA)
- 60+ days ago
- Pittsburgh, PA (18 miles from Coraopolis, PA)
- 60+ days ago
Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills....
Remote Work- Pittsburgh, PA (18 miles from Coraopolis, PA)
- 60+ days ago
- Pittsburgh, PA (18 miles from Coraopolis, PA)
- 60+ days ago
Banker Business Unit: Retail Reports to: Varies Based on Assignment Position Overview: This position is expected to develop proficiency of basic consumer banking transactions, account servicing, and lending...
Demographic Data for Coraopolis, PA
Moving to Coraopolis, PA? Find some basic demographic data about Coraopolis, PA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Coraopolis, PA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Coraopolis, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Account Maintenance
- Wire Transfers
- Private Banking
- Cross Selling
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Retail
- Business Development
- High School Diploma
- Customer Relations
- Written Communication
- Telephone Skills
- Typing
- Reporting
- Coaching
- Policy Development
- Regulations
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Sales
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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