Customer Service Manager Jobs in Conshohocken, PA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Client Service Manager Trainee - Achieve July 2025
- Mount Laurel, NJ (22 miles from Conshohocken, PA)
- 26 days ago
- Mount Laurel, NJ (22 miles from Conshohocken, PA)
- 26 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Media, PA (12 miles from Conshohocken, PA)
- 29 days ago
- Media, PA (12 miles from Conshohocken, PA)
- 29 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Philadelphia, PA (11 miles from Conshohocken, PA)
- 2 days ago
- Philadelphia, PA (11 miles from Conshohocken, PA)
- 2 days ago
Build relationships with non-branch business partners (e.g. business bankers, mortgage loan originators). Perform basic sales duties....
Relationship Banker - Royersford Branch
- Royersford, PA (14 miles from Conshohocken, PA)
- 3 days ago
- Royersford, PA (14 miles from Conshohocken, PA)
- 3 days ago
Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....
Relationship Banker, Abington, PA
- Abington, PA (10 miles from Conshohocken, PA)
- 3 days ago
- Abington, PA (10 miles from Conshohocken, PA)
- 3 days ago
(OR) 12+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening...
Relationship Banker/Sr. Relationship Banker - Bristol Branch
- Bristol, PA (24 miles from Conshohocken, PA)
- 4 days ago
- Bristol, PA (24 miles from Conshohocken, PA)
- 4 days ago
Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies....
Relationship Banker - Northeast PA Market Hire - Ambler, PA
- Ambler, PA (8 miles from Conshohocken, PA)
- 4 days ago
- Ambler, PA (8 miles from Conshohocken, PA)
- 4 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Client Service Manager - Team Lead
- Philadelphia, PA (11 miles from Conshohocken, PA)
- 5 days ago
- Philadelphia, PA (11 miles from Conshohocken, PA)
- 5 days ago
At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and...
Relationship Banker Cinnaminson Financial Center
- Cinnaminson, NJ (17 miles from Conshohocken, PA)
- 6 days ago
- Cinnaminson, NJ (17 miles from Conshohocken, PA)
- 6 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
MEP/PEP Client Service Manager
- Dresher, PA (8 miles from Conshohocken, PA)
- 8 days ago
- Dresher, PA (8 miles from Conshohocken, PA)
- 8 days ago
Newport, an Ascensus company, helps employers offer their associates a more secure financial future through retirement plans, insurance and consulting services. Newport offers comprehensive plan...
Relationship Banker- Doylestown
- Doylestown, PA (17 miles from Conshohocken, PA)
- 10 days ago
- Doylestown, PA (17 miles from Conshohocken, PA)
- 10 days ago
Overview As a member of the Retail Banking team the Relationship Banker provides guidance on banking products and services....
Relationship Banker - Northeast Tower Branch - Philadelphia, PA
- Philadelphia, PA (11 miles from Conshohocken, PA)
- 11 days ago
- Philadelphia, PA (11 miles from Conshohocken, PA)
- 11 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - East PA Market Hire - Bensalem, PA
- Bensalem, PA (19 miles from Conshohocken, PA)
- 11 days ago
- Bensalem, PA (19 miles from Conshohocken, PA)
- 11 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker/South Broad (Philadelphia)
- Philadelphia, PA (11 miles from Conshohocken, PA)
- 11 days ago
- Philadelphia, PA (11 miles from Conshohocken, PA)
- 11 days ago
Originator as defined under Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36, and the definition of Mortgage Loan Originator as defined under the Secure and Fair Enforcement for Mortgage...
Relationship Banker - Chestnut Hill Financial Center
- Philadelphia, PA (11 miles from Conshohocken, PA)
- 11 days ago
- Philadelphia, PA (11 miles from Conshohocken, PA)
- 11 days ago
in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Grows business knowledge and network by partnering with experts in small business, lending...
Demographic Data for Conshohocken, PA
Moving to Conshohocken, PA? Find some basic demographic data about Conshohocken, PA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Conshohocken, PA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Conshohocken, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- ATM Balancing
- Nationwide Mortgage Licensing System & Registry
- Lending
- BSA
- Account Maintenance
- Private Banking
- Cross Selling
- Mortgage Processing
- Treasury Management
- Financial Services
- Wealth Management
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Resolution
- Notary Public
- Business Administration
- Problem Resolution
- Sales Management
- Customer Satisfaction
- Referrals
- Risk Management
- Relationship Management
- Finance
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Coaching
- Microsoft PowerPoint
- Regulations
- Reporting
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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