Customer Service Manager Jobs in Carlisle, PA
A Customer Service Manager in the banking industry oversees the customer service department and ensures that all operations run smoothly. They manage staff, oversee the hiring process, and provide training and development for staff members. They also develop customer service procedures, policies, and standards with the goal of ensuring high customer satisfaction. Their role includes handling customer complaints, monitoring customer service performance, and working closely with other bank departments to ensure a consistent and high-quality service is delivered. They also interact directly with customers, answer queries, and provide information about the bank's products and services.
Important skills for a Customer Service Manager in the Banking industry include strong communication and leadership skills, excellent problem-solving abilities, customer service skills, and the ability to work under pressure. Having a good understanding of banking procedures, products, and services is also crucial. As for certifications, a bachelor's degree in Business Administration, Finance, or a related field is typically required. Some banks may also require their Customer Service Managers to have specific certifications such as Certified Bank Customer Service Representative (CBCSR) or Certified Customer Service Manager (CCSM). Before becoming a Customer Service Manager, a person may have roles such as a Customer Service Representative, Bank Teller, or Assistant Customer Service Manager.
Relationship Banker, Union Deposit, Harrisburg, PA
- Harrisburg, PA (16 miles from Carlisle, PA)
- 2 days ago
- Harrisburg, PA (16 miles from Carlisle, PA)
- 2 days ago
Sr. Specialist, Relationship Banker, Union DepositHarrisburg, United States of America WHAT YOU WILL BE DOING USA Job Family Description: Identifies and pursues new sales prospects within existing...
Relationship Banker, Bannister Street, York, PA
- York, PA (22 miles from Carlisle, PA)
- 2 days ago
- York, PA (22 miles from Carlisle, PA)
- 2 days ago
Relationship Banker, Bannister Street, York, PAYork, United States of America WHAT YOU WILL BE DOING USA Job Family Description: Identifies and pursues new sales prospects within existing or...
Relationship Banker, Camp Hill Mall, Camp Hill, PA
- Camp Hill, PA (14 miles from Carlisle, PA)
- 2 days ago
- Camp Hill, PA (14 miles from Carlisle, PA)
- 2 days ago
Relationship Banker, Camp Hill Mall, Camp Hill, PACamp Hill, United States of America WHAT YOU WILL BE DOING USA Job Family Description: Identifies and pursues new sales prospects within existing...
Relationship Banker - Linglestown Road Branch (New Build) - Harrisburg, PA
- Harrisburg, PA (16 miles from Carlisle, PA)
- 15 days ago
- Harrisburg, PA (16 miles from Carlisle, PA)
- 15 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
Relationship Banker - Greater Lehigh Valley Market - Harrisburg, PA
- Harrisburg, PA (16 miles from Carlisle, PA)
- 23 days ago
- Harrisburg, PA (16 miles from Carlisle, PA)
- 23 days ago
Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators....
- Harrisburg, PA (16 miles from Carlisle, PA)
- 27 days ago
- Harrisburg, PA (16 miles from Carlisle, PA)
- 27 days ago
Make appropriate recommendations in the selling and cross-selling of Bank products and services. Identifies and achieves individual weekly sales/referral goals set by the Branch Manager....
- Lemoyne, PA (16 miles from Carlisle, PA)
- 45+ days ago
- Lemoyne, PA (16 miles from Carlisle, PA)
- 45+ days ago
Solicits new business from present and prospective customers; maintains ongoing business relationships with present customers in order to take advantage of additional cross-selling opportunities. b....
- Harrisburg, PA (22 miles from Carlisle, PA)
- 60+ days ago
- Harrisburg, PA (22 miles from Carlisle, PA)
- 60+ days ago
Make appropriate recommendations in the selling and cross-selling of Bank products and services. Identifies and achieves individual weekly sales/referral goals set by the Branch Manager....
Demographic Data for Carlisle, PA
Moving to Carlisle, PA? Find some basic demographic data about Carlisle, PA below.
Customer Service Manager Online Courses and Training Opportunities
Salary for Customer Service Manager Jobs in Carlisle, PA
Required or preferred licenses and certifications for Customer Service Manager positions.
Highest Education Level
Customer Service Managers in Carlisle, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Personal Banker
- Retail Banking
- Dodd-Frank
- Account Opening
- Consumer Lending
- Nationwide Mortgage Licensing System & Registry
- ATM Balancing
- Lending
- Commercial Banking
- Account Maintenance
- Private Banking
- Cross Selling
- Wire Transfers
- Mortgage Processing
- Financial Services
- Treasury Management
- Wealth Management
- Fraud Investigation
- Customer Retention
- Client Services
- Cash Handling
- Business Administration
- Resolution
- Notary Public
- Problem Resolution
- Referrals
- Sales Management
- Customer Satisfaction
- Risk Management
- Relationship Management
- Finance
- Listening
- Customer Relations
- Retail
- High School Diploma
- Business Development
- Written Communication
- Telephone Skills
- Typing
- Collaboration
- Reporting
- Coaching
- Regulations
- Policy Development
- Microsoft Office
- Sales
- Problem Solving
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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